Article ID : 00025062 / Last Modified : 05/25/2022
Follow the steps below to troubleshoot this issue.
- Make sure the power cord is securely connected to the player and plugged into a working electrical outlet.
IMPORTANT: After plugging the player into an electrical outlet for the first time, wait 10 seconds before trying to turn on the power.
- Try turning on the power by pressing the POWER button on the front of the player.
NOTE: If the player turns on by pressing the POWER button on the front, but not with the remote control, then the batteries in the remote control may need to be replaced. Also, make sure nothing is blocking the infrared (IR) sensor on the player.
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If the player is connected to the TV via HDMI® cable, disconnect the HDMI from the player and press the power button again on the unit. Once the unit is on, turn off the Control for HDMI from the System Settings menu.
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If possible, try a different high speed HDMI cable
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Try plugging the power cord into a different electrical outlet.
If the issue is still unresolved, service may be required. Go to Product Repair.
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- Parts & Repair
Article ID : 00010262 / Last Modified : 05/25/2022
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Solution
Follow the steps below to troubleshoot this issue:
- Make sure the child lock feature is disabled.
- Try to open the disc tray.
- If the issue still occurs, power off your DVD player.
- Unplug the power cord for 30 seconds and then plug it back in.
- Power on your device.
- Try to open the disc tray.
Additional Troubleshooting Steps
If the issue still occurs, try one of the steps below. These steps may not apply to all products. The buttons on your DVD player may vary. Check the product manual for model-specific information. Manuals are posted on your model support page.
- Press the POWER, STOP and EJECT buttons simultaneously.
- Press the DISC1, STOP and EJECT buttons simultaneously.
Related Info
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- Parts & Repair
Article ID : 00024246 / Last Modified : 05/25/2022
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