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Customer service
Customer service representatives are
available to receive your call from 7 a.m. to 4:30 p.m., Monday through Friday. The lobby at our main headquarters, 1133 SW Topeka Blvd., Topeka, KS, is open from 8 a.m. to 4:30 p.m. Want to visit one of our other locations throughout the state?
See our statewide locations. Hours of operation/locations
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Employers
We have a dedicated unit to investigate referrals and tips from people suspecting insurance fraud. If you suspect someone should not be covered under someone else’s health care plan or you have been billed for a service you never received, call us at: Fraud
Providers
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Members
Medicare Members
Hours: 8 a.m. - 8 p.m. ET, 7 days a week from Oct. 1 - Mar 31, (except Thanksgiving and Christmas). From Apr 1 - Sept. 30, we are open Mon - Fri, 8 a.m. - 8 p.m. ET
1-800-926-6565
TTY/TDD: 1-800-955-8770
Agent Contact Center
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Sales Information
Individual and Family Plans
Medicare Plans
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Payments
Florida Blue Florida Blue Individual Health and Dental Affordable Care Act (Effective after 1/1/14)
P.O. Box 660879
Dallas, TX 75266-0879 Individual Health and Dental Plans (Effective before 1/1/14)
P.O. Box 660295
Dallas, TX 75266-0925 Life Insurance for Individual or Employer
Groups
Florida Combined Life Insurance Company
P.O. Box 45132
Jacksonville, FL 32232
Florida Combined Life Insurance Company Florida Blue Medicare Florida Blue Group Ancillary Pre-paid Dental Insurance for Individuals or Employer Groups
P.O. Box 211778
Kansas City, MO 64121-1778 Medicare Plans
Plan Payments
P.O. Box 660289
Dallas, TX 75266-0289 Ancillary PPO Dental or Vision Insurance for Employer Groups
Dept. 1158
P.O. Box 121158
Dallas, TX 75321-1158
Mail (non-payments)
Florida Blue Medicare Mail
Florida Blue Medicare
P. O. Box 45296
Jacksonville, FL 32232-5296 Individual
P. O. Box 1798
Jacksonville, FL 32231-0014
Note
Medicare Members:
Include the payment slip in the envelop with payment. If you do not have the slip, include the name of the policy holder and the policy number on the check.
Individual/Family Plan Members:
Include the payment slip in the envelope with payment. If you do not have the
slip, include the name of the policy holder and policy number on the check. If you are making your first month's payment (or binder payment), also include the name of applicant, application ID and date of birth on your check.