Common Problems
- I had characters on PlayStation but when I linked my Battle.net account, they disappeared.
- My DII characters are missing on Xbox after I connected my Battle.net account.
- I was playing on Nintendo Switch and after I connected my Battle.net account my characters went away.
For a console account to be able to connect, create characters, and play it must be linked to a Battle.net account. If you were previously able to create characters and play them online, your console account was already connected to a Battle.net account.
If you link a new Battle.net account, your console account will inherit the characters and progress from the new Battle.net account. In order to regain access to your original characters and progress, you must link your console account to the original Battle.net account it was connected to.
If you do not remember the email address that was used for the original Battle.net account, please contact us.
Please note that progress from separate Battle.net accounts cannot be combined. If you have started new characters while linked with the new Battle.net account, you will need to decide whether you want to go back to the original account or continue with the new account.
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Common Problems
Used the save and exit function, but can't find my character
If you can't see a character you were previously playing, ensure you are looking for the correct character type by switching between the Online and Offline tabs in the top right of the character select screen.
If you are playing offline on different PCs, characters are stored locally and need to be exported to the other device(s) after each play session.
If you are looking for a character you previously played in Diablo II (2000), offline single player characters can be manually imported into Diablo II: Resurrected.
There is also no expiration which means you keep the character and it will not get deleted.
Characters that have been deleted cannot be restored. Customer Support cannot restore deleted character.
Please log in to submit feedback.
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