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A life insurance payout goes to whoever is listed as the beneficiary on the policy which is decided by the person who takes out cover. Luckily, most take less than two weeks to be processed, are tax-free and can pay out more than $1 million.
Generally, a life insurance payout is a one-off lump sum payment in the region of $100,000 to $1.5 million. It goes to the person or persons the policyholder (the person who has passed away) has nominated as their beneficiaries – this is usually a family member or loved one.
The beneficiaries of the person who died will generally need to
submit a claim to the life insurer. Most people will be aware that they have been listed as the beneficiary – the person who took out the policy should usually inform you. But if you're not made aware, you can make a search on the ASIC unclaimed money
register.
These are the four main steps to a life insurance payout.
Call the insurer
The insurer's information should be available on the policyholder's certificate of insurance.
Provide them with a death certificate
You'll need to submit a certified copy of the death certificate when you get in touch with the insurer. This is so they can verify that the policyholder has passed away.
File a claim
The insurer will send you a claims form. You'll need to fill that out and provide any information it asks for. For example, the insurance policy details outlining that you are the person the policyholder has listed as their beneficiary. You can usually fill it out and submit online.
Wait for your life insurance payout
Life insurance payouts are usually made to the beneficiary within two weeks of the claim being submitted. If your claim is denied, you can file an internal dispute with your insurer or the Australian Financial Complaints Authority.
In most cases, a life insurance payout should take less than two weeks to be processed and for the funds to be deposited into your account.
According to the Australian Prudential Regulation Authority (APRA) December 2021 insights:
- 71% of life insurance claims are paid out in less than 2 weeks
- 20% take between 2 weeks and 2 months
- 7% take between 2 and 6 months
- 1% take between 6 months and 12 months
- Only 1% take longer than 12 months to be processed.
Yes, this is known as a terminal illness benefit and it's included in most policies. For this to happen, your medical practitioner needs to state that you don't have much longer to live. Depending on the insurer, you can generally have your insurance paid out if it is documented that you have less than 12 months or 24 months left to live.
To claim under a terminal illness benefit, the process is much the same. You or the beneficiaries you've listed simply need to call the insurer and they'll provide you with the paperwork and next steps you need to take.
NobleOak Life Insurance Finder AwardBonus | $15,000,000 | 69 | $15,000,000 | 98.10% | 1.1 months | $17,852 million | NobleOak premiums were 17% less on average than the second cheapest policy we looked at for the 2022 Finder Awards. They offer some of the highest cover limits on the market and says to “allow 15 to 30 minutes” for your initial application, but it may take longer to fully underwrite your policy. | Get Quote View details | Compare | |
TAL Life Insurance Bonus | Any financially viable amount | 74 | $2,000,000 | 96.5% | 1.2 months | $37,181 million | Get optional TPD cover of up to $3 million and a comparatively high funeral benefit of $25,000. TAL is one of only 4 brands to offer child cover. Also, you can choose level premiums with some plans. | Get Quote View details | Compare | |
Medibank Life Insurance Bonus | $2,500,000 | 70 | $2,500,000 | 89.60% | 4.7 months | $32,278 million | At $2.5 million, Medibank offers a higher maximum cover limit than 15 other providers. And you can opt for $1.25 million in TPD cover. You’ll need to call Medibank to complete your application unless you buy its more basic plan. | Get Quote View details | Compare | |
ahm Life Insurance Bonus | $1,500,000 | 65 | $1,500,000 | 89.60% | 4.7 months | $32,278 million | With a cover limit of $1.5 million, ahm is competitive with most other providers. To apply, submit a short online form. You’re called back to answer around 20 questions over the phone. There are no medical or blood tests. If you apply for a life insurance express plan, ahm says it can take under 10 minutes. | Get Quote View details | Compare | |
RAC Life Insurance Bonus | $25,000,000 | 69 | $25,000,000 | 98.10% | 1.1 months | $17,852 million | RAC’s maximum cover limit of $25 million is one of the highest limits you’ll find, including $5 million in TPD insurance. You can get an online quote, but you’ll need to call RAC to get trauma cover. Benefit from added peace of mind with fully underwritten insurance. | Get Quote View details | Compare | |
Real Family Life Cover Bonus | $1,000,000 | 64 | $1,000,000 | 86.10% | 2.3 months | $53,259 million | Real Insurance’s maximum payout of $1 million is lower than 15 other life insurance providers. Securing cover with Real Insurance is simple: it can be done with 1 phone call and there are no medical exams or blood tests. | Get Quote | Compare | |
Zurich Ezicover Life Insurance Bonus | $1,500,000 | 69 | $1,500,000 | Data not available | Data not available | $13,491 million | The maximum cover limit of $1.5 million is on par with most others. Zurich’s policy is fully underwritten, which isn’t the case for 13 other brands we reviewed. Allow more time for an application because of this. | Get Quote View details | Compare | |
RACQ Life Insurance Bonus | We're freeYou pay the same as buying directly from the life insurer. Better still, we regularly run exclusive deals that you won't find on any other site – plus, our tables make it easy to compare policies. We're expertsOur team of life insurance experts have researched and rated dozens of policies as part of our Finder Awards and published 350+ guides to make it easier for you to compare. We're independentUnlike other comparison sites, we're not owned by an insurer. That means our opinions are our own and we work with lots of life insurance brands, making it easier for you to find a good deal. We're here to helpSince 2016, we've helped 270,000+ people find life insurance by explaining your cover options, simply and clearly. We'll never ask for your number or email. We're here to help you make a decision. Gary Hunter is a senior writer at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 4 years, regularly appears as an insurance expert in publications including news.com.au, Herald Sun, The Telegraph, Explore Travel and Escape, and holds a Tier 1 General Insurance (General Advice) certification. More guides on Finder
Do you get all the money from life insurance?Upon death, any cash value generally reverts back to the life insurance company. Your beneficiaries get the policy's death benefit, not the death benefit plus cash value. That said, some policy types will offer the death benefit plus cash value, but for a higher price.
What percentage of life insurance policies are never paid out?In fact, a study done by Penn State University indicates that 99 percent of all term policies never pay out a death benefit. However, that's because most term policyholders don't pay their premiums and let their policies lapse, not because they outlive the policy term, according to Entrepreneur.
Do you get your money back after life insurance?An insurance policy generally isn't something you can return for your money back. But there's one exception: return-of-premium life insurance. Also known as ROP life insurance, this type of coverage reimburses you for the money you paid in premiums if you don't die during the term.
How do life insurances pay out?How does life insurance pay out? Generally, a life insurance payout is a one-off lump sum payment in the region of $100,000 to $1.5 million. It goes to the person or persons the policyholder (the person who has passed away) has nominated as their beneficiaries – this is usually a family member or loved one.
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