We're Here to Assist You
Your experience and satisfaction matters. We strive to provide the best service we can to our customers and want to know how we can improve. Please provide your feedback if we've missed the mark or tell us what we have done right. Feel free to ask questions, too. You can fill out the form provided, give us a call, or send a secure message through Online Banking. We look forward to hearing from you.
Monday - Friday: 7:00 a.m. CT - 9:00 p.m. CT Local: Toll Free: 806.785.5626Quick Answers
For Customer
Service
Saturday: 8:00 a.m. CT - 5:00 p.m. CT
Toll Free: 877.280.1864For 24-Hour Banking Services Including:
For Treasury Management and Payment Solutions Support
Monday – Friday: 8:00 a.m. CT - 7:00 p.m. CT
Toll Free: 877.835.4183
For Wealth Advisory Support
Phone: 833.982.0037 or 806.788.2899
For Wealth Advisory Client Service & Support
Phone: 833.982.0037 or 806.788.2899
For Retirement Plan Services Support
Monday – Friday: 8:00 a.m. CT - 6:00 p.m. CT
Phone: 800.399.2083
Additional Resources
Locations
ATM Locator
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Our friendly and helpful associates are happy to help with all your banking needs.
Lost or Stolen Cards
First Bank & Trust Company Check Card - 800-528-2273
First Bank & Trust Company Credit Card - 800-854-7642
Routing Number
First Bank & Trust Company's Free Telephone Banking System
We recently enhanced our telephone banking system. You can still enjoy all the current features plus new capabilities, including improved speech recognition and greater access to accounts and information - including loans. Please call the new toll free number at 833 FIRST 11, or 833-347-7811 in order to access your accounts through telephone banking.
Mortgage Support
Southwest Virginia Region - 423-793-8136
Northeast Tennessee Region - 423-282-1130
Shenandoah Valley Region - 540-885-8000
First Trust & Wealth Management Support
Brokerage
Bristol - 276-466-9222
Johnson City - 423-282-9032
Staunton - 540-213-8001
Trust
New River Valley Trust Region - 540-260-9060
Shenandoah Valley Trust Region - 540-213-8001
Southwest Virginia/Northeast Tennessee Trust Region - 276-466-9222
Merchant Card Services
Terminal Support (24/7 - 365 days a year) - 800-782-1266
Please have your Merchant Identification Number available when you call.
Agricultural Division
Contact your nearest office or call 540-437-0604.
BaZing- FirstPerks Customer Service:
Toll Free: 855-822-9464 (8am- 5pm CT, Monday - Friday)
First Bank & Trust Company offers several convenience services to give you secure real-time access to all of your First Bank & Trust Company accounts via the internet. At any time of the day or night you can check your balances, transfer funds, monitor accounts for unauthorized activity and much more. With Apple Pay, you can simplify the way you shop by adding your First Bank & Trust Company Check Card(s) to the Wallet app on your iPhone® 6 (or higher version). Then, you can easily check out at many of your favorite retailers with just the touch of your finger. You must be a customer in order to sign up for Apple Pay. If you are not a current customer you can
open an account online in about 5 minutes. Get Started With Samsung Pay, you can simplify the way you shop by adding your First Bank & Trust Company Check Card(s) to the Wallet app on your mobile device. Then, you can easily check out at many of your favorite retailers with just the touch of your finger. You must be a customer in order to sign up for Samsung Pay. If you are not a current customer you
can open an account online in about 5 minutes. GET STARTED With Android Pay, you can simplify the way you shop by adding your First Bank & Trust Company Check Card(s) to the Wallet app on your mobile device. Then, you can easily check out at many of your favorite retailers with just the touch of your finger. You must be a customer
in order to sign up for Android Pay. If you are not a current customer you can open an account online in about 5 minutes.
GET STARTEDApple Pay
Samsung Pay
Android Pay