If modern technology is important to you, you'll want to open an account at another bank. Customers for 40 yrs, we're no longer happy there. They don't keep up w technology. 1. Can't turn off debit card on their website, like my other bank. Required to download 3rd party app to cell phone. 2. Customers now required to push button to do business in English at atm. Other businesses, and FWCCU used to, default to English - and others push button for their languages. 3. Due to my own fault of entering the wrong pin for my debit card, the fraud dept. contacted me a few different ways, which I appreciated. I called the fraud dept. back but they wouldn't speak to me w/out giving them my SS#, which I never do. Other companies will see you are calling from your home phone, which I was sure to do, but she would not find any alternative. It was frustrating, maddening and behind the times. 4. You cannot EASILY transfer money from FWCCU to other banks. My other bank easily transfers money to or FROM in one day. I would leave except after 40 yrs there's too many connections to change. These are just a couple examples. Run, save yourselves!
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Product: Fort Worth Community Credit Union Checking
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Fort Worth Community Credit Union
January 14, 2021 • @FTWCCU
Hi Debbie, we apologize for your experience and appreciate your feedback. If you have any further questions or concerns, please contact our Member Information Center at (817)-835-5000
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Fort Worth Community Credit Union
John Eifler
October 6, 2020 • @john_eifler
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1 Star Rating
Yesterday on 10/05/20, I tried contacting Fort Worth Community Credit Union for a person with disabilities. I called them at approximately 4:50 PM and requested to get a member number for a person that is hard of hearing so she could make her first car payment. I spoke to a Maria extension 2283, in which I told her that my sister was hard of hearing and couldn't hear her over the phone, but I was interpreting for her. Maria could hear the person that was hard of hearing over the phone, but refused to talk to her. I told her that she could ask security questions and I would interpret so she can answer them. She continually refused to talk with me and required Amy to go and present ID in order for them to discuss the account. I told her this is discriminating, but she stated that's what her supervisor told her. I advised that I would be filing a complaint with the ADA for discrimination. They were very rude over the phone once I told them I would be filing a complaint they refused to talk, and I disconnected the call.
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Product: Fort Worth Community Credit Union Car Loans
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Fort Worth Community Credit Union
October 9, 2020 • @FTWCCU
Hi John, we apologize for the inconvenience you experienced and appreciate your feedback. We are looking further into situation.
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Fort Worth Community Credit Union
caseylstrange14
September 1, 2020 • @caseylstrange14
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1 Star Rating
I usually suggest credit unions as opposed to large corporations but not in this case. Their website and app are down CONSTANTLY, my favorite was the week it was down during lockdown. They don't send your debit card early enough so places won't accept it because it's expired and when you try to ask for help or updates, you get rude customer service agents. We switched to another bank after being with them for years because of constant problems.
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Product: Fort Worth Community Credit Union Checking
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Fort Worth Community Credit Union
September 2, 2020 • @FTWCCU
Hi Casey, we apologize for the inconvenience you experienced. You should have received a letter a few weeks ago detailing our system reboot and what process took place during the time we were down. Please, if you have any questions or need assistance, call our Member Information Center at (817)-835-5000.
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Fort Worth Community Credit Union
Denise
February 6, 2020 • @andersonyoungdenise
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5 Star Rating
Verified CustomerLoan officer Kristie Lee, is awesome!! She has helped me establish credit and when every I have a situation, she ALWAYS gives me Great advice.
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Product: Fort Worth Community Credit Union Credit Cards
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Fort Worth Community Credit Union
September 2, 2020 • @FTWCCU
Hi Denise, thank you for your feedback. Can always count on the great service provided by our employees. We greatly appreciate your membership and look forward to continue doing business with you.
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Fort Worth Community Credit Union
Glorianna
January 3, 2020 • @gloriannad
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5 Star Rating
Verified CustomerAmazing atmosphere and workers always kind smiling and polite.Very exciting by being a community member.Always very helpful every time
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Product: Fort Worth Community Credit Union Personal Loans
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Fort Worth Community Credit Union
September 2, 2020 • @FTWCCU
Hi Glorianna, thank you so much for your feedback. Very glad to have you part of the FTWCCU family. We appreciate your membership and look forward to continue doing business with you.
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Fort Worth Community Credit Union
Richard
December 30, 2019 • @rich_n_holl
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5 Star Rating
Verified CustomerAfter purchasing a new auto to take our child through high school and college with dealer financing FWCCU contacted us about possible refinancing. The finance manager was outstanding in communicating with us through the process and 2.95% was a VERY nice rate on our refi. I would recommend anyone check with FWCCU while shopping auto refi.
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Product: Fort Worth Community Credit Union Car Loans
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Fort Worth Community Credit Union
September 2, 2020 • @FTWCCU
Hi Richard, thank you for your feedback. Very glad to hear that we could be of service to you. We appreciate your membership and look forward to continue doing business with you.
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Fort Worth Community Credit Union
garderel
September 7, 2019 • @garderel
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1 Star Rating
I’m VERY disappointed in this bank! I’ve been w/FTWCCU for some years now without any problems with direct deposit. But, when it was time to apply for loans that’s another story! I’ve applied for a personal loan & car loan in the pass and was denied each time (the loans didn’t exceed over $7,000) Mind you, I’m currently out of state & was trying to be committed to keeping this bank. We’ll one of the reasons that I was denied was due to my length of employment! I’m a nurse and just recently moved to another state, I do not have a gap in employment history! And another reason, was a charged off account that was 6 years old(and I explained to them in great detail of why it was charged off) etc. my credit score is in the 700’s. I will be removing my money out of this bank on the next business day! They have had people who have filed chapter 7 bankruptcy and was approved for loans much larger than my request, somethings wrong here! They strive to offer an assortment of services to compliment the lifestyles of all members, I DON’T THINK SO!
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Product: Fort Worth Community Credit Union Car Loans
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Fort Worth Community Credit Union
_netra07
July 8, 2016 • @_netra07
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1 Star Rating
I received terrible customer service today. After being advised via a chat session yesterday that a loan I had applied for had beenn approved for a certain amount and that my loan officer would call me I received a call from a very rude person to advise differently. Confused
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Product: Fort Worth Community Credit Union Personal Loans
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Fort Worth Community Credit Union
Bill Alvarez
November 11, 2014 • @thequestion77
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5 Star Rating
I've been a customer of Fort Worth Community Credit Union for about three years now, and I am very happy to be a member. I get free checking, free cash withdrawals at 7-11 ATMs, great service and, better yet, my money isn't going to some faceless, greedy corporate bank. My deposits help the economy of my local community. Their customer service is also excellent and I rarely have to hold for more than 1 or 2 minutes when I call in with a question. I'm not switching financial institutions anytime soon, if ever!
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Fort Worth Community Credit Union
November 14, 2014 • @FTWCCU
Thanks for the wonderful review. We're glad to hear you've had a great experience. As always, let us know if we can help you with anything. Thanks!
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Fort Worth Community Credit Union
Travis R Whitlock
May 20, 2013 • @TexAg11
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5 Star Rating
My family has banked with Fort Worth Community Credit Union for a very long time and to date, I don't believe we have had any major issues at all. My father has been a long time member, and as a result, my first bank account was setup through Forth Worth Community Credit Union. I have a checking account, a savings account, and a credit card through them as well. The checking account is not my primary checking because I am not close enough to deposit at an actual branch, but the savings account I keep a substantial amount in. I have had the credit card through them for over 6 years now and have not had a single issue with it. They are always ready to help, and they have raised the limit on the card twice since I got it, both times upon my request. The most recent limit raise was within the last two months, and the process was done over the phone because I am out of town for school. The limit was approved quickly, and the entire process was pain free. The banker kept me updated throughout the entire process and for this reason, my main credit card will likely be with them forever unless something major were to arise, and that does not appear likely. I would highly recommend them, and my dad (who has been with the branch for over 20 years) would also recommend them as well. Great customer service and they have been nothing but friendly on every interaction with them.