Check here for the latest temporary changes in services, hours,
and closures. The San Jose Member Services office has closed. Please contact the Member Services Contact Center for assistance at 1-800-464-4000 or for in person services, the nearest Member Services office is at 710 Lawrence Expressway, Dept. 162, Santa Clara, CA 95051 The Member Services Department provides
information on benefits and Health Plan coverage. We provide enrollment information on the Individual Plans and options for continuing your membership with Kaiser Permanente. If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager. If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.
We also would love to hear about things that we have done well. If you were provided with outstanding service from an individual or a department, please let us know. Please email us.
Contact Member Services
Online
Visit kp.org
Member Services Call Center
1-800-464-4000 (toll free)
711 (toll-free TTY for
the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (華語 Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)
Hours
24 hours a day, 7 days a week
Closed holidays
Member Services also provides:
- Advance Directives (forms and information)
- Travel Packets
- Healthwise Handbooks
- The Guidebook to Kaiser Permanente Services
- Campus & Location Maps
Visit our Healthy Living Center
Kaiser Permanente San Jose’s Healthy Living Center is an interactive learning space with trained staff designed to help members navigate health resources. In our Healthy Living Center we can assist you with: classes, health education counseling, navigation of Kaiser Permanente’s wide range of valuable health information resources and online tools.
Your doctor is online
Get to know your doctors and browse recommended information and helpful online tools on My Doctor Online. From your doctor’s home page, you can also:
- manage (schedule, view, cancel) appointments
- refill prescriptions
- check test results
- email your doctor
- view preventive health reminders and past visit information
- We’re different — in all the right ways. Overview
- Our care Research and innovation News and perspectives Our history Our people Equity, inclusion, and diversity
- Be the best you … at every age. Overview
- Mental health Health tips Food for health Health topics
- We’re helping people live healthier lives. Overview
- About community health Our focus and impact Increasing health access Improving community conditions Communities we serve
- We are committed to shaping the future of health care. Overview
- Leadership team Permanente Medicine Fast facts Annual reports Labor relations Contact us
Most features are available only to members receiving care at Kaiser Permanente medical facilities.
Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057
Most features are available only to members receiving care at Kaiser Permanente medical facilities.
Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057