Honestly this works really well! I am happy with my purchase. I have very pale skin and dark hair and this worked for me.
The laser window is a nice size so it doesn't take too long to cover large areas. I'd say it takes me 45-60 minutes to do a full body treatment. I began as the instructions said, at the lowest setting and went up each week till I was at level five (maximum) and showed no signs of
irritation.
I did a total of 12 weeks in a row for my legs, and it worked great. I'd say there is a 2/3 reduction in the hair. It does require upk...
Read moreeep though, I'd say every 4-ish weeks to avoid regrowth in areas already smooth, and I shave maybe once a week now instead of every 2 days. It is struggling to have the same effect on my underarm hair, I'm going to switch to 2 treatments per week to see if it helps. My bikini area is slowly getting there as well, faster than the underarms but slower than my legs. Yes, it is a bit noisy, but I don't really see the big deal, my air conditioner is noisy that doesn't mean it doesn't do a good job, right? Also, it can get hot easily in summertime, which I solved by placing a floor fan in front of me on the couch while I used my IPL device, or simply dividing my session into multiple sessions (arms, bikini area, legs) so the device can rest in between. Overall for the great price point, ease of use, and how well it works to reduce the hair I think this is a worthwhile purchase.
Purchased in March 2022 for $176.
Honestly this works really well! I am happy with my purchase. I have very pale skin and dark hair and this worked for me.
The laser window is a nice size so it doesn't take too long to cover large areas. I'd say it takes me 45-60 minutes to do a full body treatment. I began as the instructions said, at the lowest setting and went up each week till I was at level five (maximum) and showed no signs of
irritation.
I did a total of 12 weeks in a row for my legs, and it worked great. I'd say there is a 2/3 reduction in the hair. It does require upk...
Read moreeep though, I'd say every 4-ish weeks to avoid regrowth in areas already smooth, and I shave maybe once a week now instead of every 2 days. It is struggling to have the same effect on my underarm hair, I'm going to switch to 2 treatments per week to see if it helps. My bikini area is slowly getting there as well, faster than the underarms but slower than my legs. Yes, it is a bit noisy, but I don't really see the big deal, my air conditioner is noisy that doesn't mean it doesn't do a good job, right? Also, it can get hot easily in summertime, which I solved by placing a floor fan in front of me on the couch while I used my IPL device, or simply dividing my session into multiple sessions (arms, bikini area, legs) so the device can rest in between. Overall for the great price point, ease of use, and how well it works to reduce the hair I think this is a worthwhile purchase.
Purchased in March 2022 for $176.
5-star
61%
4-star
13%
3-star
6%
2-star
4%
1-star
16%
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They don’t refund soon Date of experience: 15 October 2022They don’t refund soon
Be careful to contact them
They are criminals
excellent customer service, the lumi kit worked well for me and do recommend it to anyone looking for hair removal. Date of experience: 12 September 2022excellent service
I had ordered the Lumi Hair removal kit, while I tired and saw that it don't work for me. I have to say that I had excellent interaction with their customer service representative. Very professional and courteous! Needless to say, I would consider giving a try to some of their other products in the future. Date of experience: 02 September 2022Excellent Customer Service
I bought this and i used it twice and the flash isn't working. I tried to email the company but I haven't gotten a response. The product is brand new, I just bought it. Came in the mail 3 days ago. It's very disappointing Date of experience: 27 August 2022 Reply from
RoseSkinCo Updated 19 Sept 2022 UPDATE* Hi Tiffany, Hope all is well. We tried to reach out to you via your registered email to resolve your concern with the handset. However, we have not gotten any response or received any other email from you. Can you kindly reach out to us once
you receive this message? I would love to resolve any issues you have had with your RoseSkinCo handset. Best, --------- So sorry to hear this. If you received a defective device, please know that you are covered by our satisfaction guarantee and we will do everything to make it right. If you have followed all the instructions and still believe your handset could be malfunctioning or defective then please fill in the information on
our Product Defect Form. Product Defect Form: //roseskinco.com/pages/product-defect-form We also did not receive any emails from your registered email address. Can you double-check this one please? Hope to hear from you soon. Broke in less than 2 uses
Angela
Hi there,
Our quality assurance team will review your request and respond asap.
The assistance team was really nice and helpful. They took care of everything with replacing my defected device and answered every question I had very nicely. Date of experience: 09 August 2022The assistance team was really nice and…
The only constructive thing I have to say, is maybe trying to
reduce the time of reply, but I understand it’s not an easy thing to do.
Thank you!
I had an excellent customer service experience with RoseSkinCo! I had a change of heart after I placed an order and requested to cancel (through no fault of the product), and they were very helpful in working through my refund. The responsiveness and attentiveness from their team was top notch. I greatly appreciated their support! Date of experience: 03 August 2022Awesome customer service experience!
It didn't really work for me. At all. I just finished a 3 session a week / 4 month-long treatment for facial hair, and due to all the shaving, I now have more and thicker hair than ever before. Did not work - at all.
It did not thin my hair, not slowed down its growth, and all and all it just wasted my time and money.
I am truly sad, I would have given anything for this to work.
Date of experience: 28 July 2022
Reply from RoseSkinCo
1 Aug 2022
Hi there,
I am very sorry to hear this. There are several factors that could contribute to the laser hair removal sessions being less effective. It includes underlying health or hormone issues, skin & hair color, skin sensitivities, not following after-care instructions, or not keeping to the treatment schedule.
Please be assured that your purchase is under the 90 money-back warranty and we can refund you in full if the IPL didn't work for you.
Please fill out this form as accurately as possible to allow us to provide the best possible advice or solution related to your situation:
Product
Guarantee Form: //roseskinco.com/pages/satisfaction-guarantee-form
We look forward to your response.
Hope to hear from you soon.
I ordered the lumi IPL machine in the hope that as a fair skinned but dark haired lady, I would have success. Unfortunately after 12 sessions, I have noticed no change on my legs or armpits so contacted Rose Skin re their 90 day guarantee. I was in contact with Angela and she was nothing but helpful. The company have honoured the agreement which many don’t. Excellent customer service. Date of experience: 25 July 2022Excellent customer service
Fast shipping, customer service on
top of everything. Received my product and as promised I bought it under a 3 month trial. I returned it since I preferred to go to a clinic to do my laser and they kept their promise of refund. Date of experience: 12 August 2022Fast shipping and great customer service
Thank you, legit brand.
Shipping items to South Africa can be challenging, with long delays. The incredi le April kept me in the loop every step of the way, with regular updates. I didn't have to ask where my shipment was, she made sure to let me know. Date of experience: 09 August 2022Happy South African customer
Such
a pleasure to deal with her!
I do online shopping most of the time and usually i am scared to order in small business and other but i ordered a hair removal laser from rose skin. To be true i was not happy with the results and I emailed them and the service is really good and helpful. I have never seen a great service like them Date of experience: 29 July 2022I do online shopping most of the
time…
Shipping took much longer than expected but that's due to current covid travel restrictions from China. Despite
that the team always kept me in the loop of the status of my order right up to it's delivery. I really appreciated their diligence and willingness to go the extra mile. Which is something I haven't encountered with other companies I've made purchases with anytime I had delayed deliveries. The customer service support is truly exceptional.Exceptional customer service support
Date of experience: 19 July 2022
Jennifer was very helpful and pleasant to deal with. She responded quickly and answered all of my concerns. When it was determined that my
device was defective she immediately refunded me. Will order a new one soon ☺️ Date of experience: 19 August 2022Overall great experience
Angela was incredibly helpful! I took a chance on the Lumi handset and wasn’t seeing the results I had expected, but the service I received made my experience with the company entirely positive. I would definitely buy from RoseSkinCo again! Date of experience: 10 August 2022Angela was incredibly helpful!!
Would like to say a massive thank you to angeja, Customet services. I had a very difficult situation to deal with and angela
went above and beyond the call of duty! Just wanted to publicly thank her for being kind and incredibly helpful! So….:thank you so much!!!!! Really appreciated your help. Kindest regards. Carole Johnstone Date of experience: 15 July 2022a massive thank you…
I bought one of their hair lasers and tested it out for 10 weeks. Unfortunately I saw a lack of results. I contacted their team and they were extremely helpful and were fast responders. They were kind and understanding and issued me a refund
immediately. Date of experience: 29 July 2022Extremely kind team.
I had an absolutely amazing experience with the team of Rose Skin Co. I was updated throughout the shipping process and have received the item in beautiful packaging. Date of experience: 29 July 2022Best Experience with Rose Skin Co
Definitely would buy from them again.
Thank you for an easy and stressless process :)
i have tried the laser for a few weeks unfortunately it only slowed the hair , but true to their word , they have supported in refunding the money. which makes a great impression as you
can trust if you don't like the product they are trustworthy of making sure you are satisfied. Date of experience: 18 July 2022refund authenticity
When I reached out after a long package delay AND failed delivery due to my mailing service, RoseSkinCo met me with a timely, kind and caring response. Mark made sure my package got to me immediately and was more than willing to send me a replacement ASAP. This is the best customer service I’ve received in a long time and I’m so happy with my purchase because of it. Date of experience: 29 June 2022Top Tier Customer Service
I placed an order twice, and in both customer service was excellent & professional. In my first order I experienced shipping delays at first but when customer service checked with the shipping company and kept following up I got up to date shipping status. The Second order reached faster once shipped. Haven't yet used the stuff I ordered, but they are well packed and reached in excellent condition. Date of experience: 27 June 2022Excellent Customer Service