Introduction to Operations Management
True / False Questions
1. Operations managers are responsible for assessing consumer wants and needs and selling
and promoting the organization's goods or services.
True False
2. Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
True False
3. Companies are either producing goods or delivering services. This means that only one of
the two types of operations management strategies are used.
True False
4. Operations, marketing, and finance function independently of each other in most
organizations.
True False
5. The greater the degree of customer involvement, the more challenging the design and
management of operations.
True False
6. Goods producing organizations are not involved in service activities.
True False
7. Service operations require additional inventory because of the unpredictability of consumer
demand.
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods or
services.
True False
9. The use of models will guarantee the best possible decisions.
True False
10. People who work in the field of operations should have skills that include both knowledge
and people skills.
True False
11. Assembly lines achieved productivity but at the expense of standard of living.
True False
12. The operations manager has primary responsibility for making operations system design
decisions, such as system capacity and location of facilities.
True False
13. The word "technology" is used only to refer to "information technology".
True False
14. ‘Value added' by definition is always a positive number since 'added' implies increases.
True False
Chapter 1 Quiz, Introduction to Operations Management
1. | Frederick W. Taylor is generally credited with inventing and establishing standards for the moving assembly line. |
2. | Human effort, technology, raw materials, information and dollars are all examples of the necessary inputs to operations. |
3. | The outputs of operations may be classified as goods, raw materials and profits. |
4. | It is easier to measure productivity for an operation that provides services than for one that produces goods since there is no material used in services. |
5. | The only disadvantage to using the Pareto principle is that we need to concentrate problem-solving efforts on a large number of factors. |
6. | Two major trends in operations management are management of supply chains and management of technology. |
7. | Operations Management includes all of these activities except:
|
8. | Which one of these was not mentioned in the list of recent trends in operations management?
|
9. | The major difference between goods and services is:
|
10. | Which of the following is not a type of operations? |
11. | Which of the following is not true about a lean production system?
|
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