If you have problems paying for Google products, you might need to fix a problem with your payments profile. Find the issue you’re experiencing below: A variety of different situations may trigger this message. Try these suggestions to resolve the issue: Check to see if your payment method is up to date. If it isn’t, update it in the Payments center. Note: These steps also apply if you see the error message "Your payment didn't go through. Please try a
different payment method or try again later." Try the following: If you see this message, it might be because: To fix the issue, try the following: You might not have enough funds in your account to make the payment. Check your
account balance or contact your bank. Card is grayed out & says “verify on pay.google.com” Your card was reported as stolen. You must verify the card before you can use it again:"Your transaction cannot be completed"
"Unable to complete transaction: Expired card"
"Unable to complete transaction. Please use another form of payment."
"Your payment was declined due to an issue with your account"
"Unable to process payment: Low card balance"
Ineligible or unavailable credit or debit card
- Go to pay.google.com and sign in to your account.
- If you have multiple accounts, sign in to the account with the grayed-out card.
- Click Payment methods.
- Next to the card that says “Verification needed,” click Verify Charge card.
- Within 2 days, you’ll find a temporary charge on your card statement along with an 8-digit code.
- To complete verification, go to pay.google.com and enter the 8-digit code.
If you try to verify the payment method again:
- Confirm which card you want to verify.
- Check how long ago you tried to verify your card.
- If less than 2 days: Wait up to 2 days.
- If more than 2 days: Check your card statement. You should find a temporary charge from Google called “GOOGLE TEST,” with an 8-digit code.
Card is grayed out & says “card is ineligible”
You can't use this card for this purchase. Try to make the purchase again with a different card.
If the card you want to use isn’t listed, follow the on-screen instructions to add a new card.
Closed payments profile
Learn more about what to do if you temporarily or permanently closed your payments profile.
If you’re still having trouble, contact support.
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