The device does not respond when you press the power button.
- Wait ten seconds after plugging the player in to press the power button.
- Make sure device is plugged in to wall outlet, and ensure that the cord is securely plugged into the device.
- Make sure outlet is functioning properly by plugging another device into the same spot.
- If you were using the remote, try pressing the power button on the front of the device. If it is the remote that is not working, check the batteries, and make sure nothing is blocking the IR sensor on the front of the device.
- If the HDMI cable is connecting the player to the TV, unplug it and attempt to turn on the Blu-Ray. If the player responds, go to the System Settings menu and turn off Control for HDMI.
If these options do not solve your problem, you may have an internal hardware issue that would require you to open the player and inspect the internal components.
Picture on screen refuses to respond.
- Oftentimes when a device freezes, the best option is to restart it. Press and hold the power button for approximately ten seconds, or until the device is turned off all the way. Then wait for ten seconds and turn the player back on. If the device does not respond to the power button, you can unplug it from the power supply and then plug it back in after ten seconds.
- If your device is consistently freezing while watching one disc, eject the disc and check that it is clean without dust or scratches. If the disc is not clean, gently wipe it with a microfiber cloth, then reinsert it and try it again.
- Your player may require a firmware update through the Sony website. If your device is connected to the internet, the recommended way to update it is to go to the Setup menu and then select the Network Update option. If you are not able to connect your player to the internet, you can also download the update from Sony’s website onto your computer and transfer it via a CD/DVD or a USB storage device.
If these options do not solve your problem, you may have an internal hardware issue that would require you to open the player and inspect the internal components.
If your device cannot connect to the internet, there could be a number of problems with easy solutions.
If you are attempting a WiFi connection
- If your WiFi requires a password, double check to make sure the password you used is correct.
- Make sure your modem and router are properly set up. You may need to reboot your router.
It may be better to use an Ethernet chord to connect directly to your router.
- Make sure the chord is fully connected.
- Try connecting to a different LAN port on the router.
If your Blu-Ray player is not showing up on your TV:
- Make sure the HDMI chord is plugged in all the way.
- Push the input button on your remote or TV until it is set to the correct input, usually HDMI 1 or HDMI 2.
You may have an A/V receiver set up.
- Mack sure you have two HDMI cables plugged in, one for the receiver and one for the TV.
- Turn both the Blu-Ray player and the receiver on.
- Change the TV input until the BLu-Ray Player shows up.
If you still need assistance you can view Sony's instruction manual here.
When you press buttons on the remote, nothing happens.
- make sure the blu-ray player is plugged in, hooked up properly, and powered on
- make sure the tv is on and set to the correct input (hdmi)
- make sure the remote has working batteries, and the batteries are put in properly. also, don't use rechargeable batteries.
make sure the remote is pointing at the blu-ray player, the remote is being used between 3 and 10 ft from the player, and nothing is between the remote and the blu-ray player.
make sure the remote is sending an infrared signal by pointing it at your phone camera and holding down a button. the sensor should light up on your phone display. if it doesn't, then the ir light in the remote may need to be replaced. also, if you can see the light when no button is pressed, a button may be stuck, preventing other input from being registered.
- for the remote, remove the batteries, press every button twice, and put the batteries back in
- for the Blu-Ray player, manually power the device off and on again
If none of these solutions worked, the remote may be broken and should be replaced.
While using the Blu-Ray player, the tray will not open or eject the inserted disc.
- Turn off and unplug the Blue-Ray player, let it rest for 30 seconds.
- Press and hold the open/close button on the front of the player, reconnect the power cord, then release the button.
If the tray did not open, it may be stuck and need to be manually removed. See how here.
If the Blu-Ray player outputs poor video quality, the following may be the cause of the problem.
If trying to play video from a disc, fingerprints, dust, and/or scratches may reduce video quality. Try cleaning the disc.
The video cable may be the source of the problem:
- Make sure that the cable is securely connected to both the Blu-ray player and TV.
- The video cable may be damaged. Try replacing it to remedy the problem.
When playing video from a network connection, a slow connection speed may cause poor video quality.
- If playing standard definition video, make sure the connection speed is at least 2.5 Mbps.
- If playing high definition video, make sure the connection speed is at least 10 Mbps.
If you are using screen mirroring, interference from a wireless network may deteriorate video quality. Try playing the video from a wired connection.
If the Blu-ray player still outputs poor video quality, the disk reader may be damaged and will need to be replaced. See how to do so here.
If the Blu-Ray player will not read a specific disc, try following these steps.
Check whether the disc is compatible with the Blu-Ray player. A list of compatible disc types and their media can be found here.
- Make sure the disk does not have any scratches or cracks, which may interfere with the reading of the disc.
- If the disc is compatible and undamaged, try cleaning both the disc and the disc tray with a soft cloth.
Some of the Blu-Ray player's settings may conflict with disc playback. Try changing the following settings:
- Change the Parental Controls settings to off.
- Change the BD Internet connection setting to Do Not Allow. From the BD/DVD Viewing Settings menu, delete all BD-Live data.
Try updating the Blu-ray player’s firmware. Instructions for updating the firmware can be found here.
The lens in the Blu-ray player may be dirty. Try cleaning it with a lens cleaning disc.
Certain discs have special requirements for playback. Make sure these requirements are satisfied before trying to play the disc.
- Discs with the BD-Live feature require a USB memory device with at least 1 GB of storage to be connected to the USB jack. Before using the USB device with the player, make sure it is formatted to the FAT32 file system and delete any existing files.
- 3D Blu-ray disc movies require the use of a high quality, high speed a HDMI cable.
Try playing a different disc. If the Blu ray player is able to play a different disc, then the disc is the problem. Otherwise, continue onto the next section.
If the Blu ray player will not read any disc, try following these steps:
- Make sure that one of the Blu-ray player’s video outputs is connected to the TV’s video input.
- Easy Initial Setup may not have been completed. Make sure it is completed it before trying to play any discs.
- Your TV may not support the output resolution of the Blu-ray player. The resolution can lowered by pressing the STOP button on the Blu-ray player for 10 seconds. Also, if your TV does not support 1080/24p video, change both the BD ROM 24P Output and DVD ROM 24P Output settings to Off.
- The Blu-ray player may need to be reset. This can be done with either of the following methods:
- First remove the disc and turn the player off. Then unplug the power cord, and wait one minute before plugging it back in. Finally, turn on the player.
- If the previous method did not work, press and hold the STOP, PLAY, and POWER buttons simultaneously.
If the Blu-ray player is still unable to read any discs, the disc tray may be broken and will need to be replaced. See how to do so here.
Note: These instructions are adapted from Sony’s troubleshooting page, which can be found here.
"Does anybody know how to play a Blu-ray disc on a Sony Blu-ray player without the remote? I lost the remote and there are only two physical buttons on the player and none of them are for playing the disc."
Nowadays most Blu-ray players rely on a remote for controlling the playback of Blu-rays and some of the Blu-ray manufacturers have chosen to abandon traditional physical buttons on them to make the device look sleeker. While this isn't technically a compromise as you have the remote, it does make things more complicated when users lose the remote.
How to press play on Sony Blu-ray without remote?
Some Blu-ray discs will start playing automatically without needing the press of the Play button on a remote. But there are also a lot of discs that would require you to use the remote to start playing.
1. Use the physical buttons on your Sony Blu-ray player
If you use an early model of Sony Blu-ray player, there are probably physical buttons on it. Typical buttons include Play/Pause, Power on/off, Eject, Skip Track and Stop. If it's got a Play/Pause button on it, you can use it to start playing the disc.
2. Get a universal remote
There are a lot of universal remote that can work with not only TVs but also Blu-ray players. Most universal remotes can work for most Blu-ray players. And as one of the inventors of Blu-ray, there's no reason for a remote manufacturer to exclude Sony from its support list. So there shouldn't be a problem for you to find a suitable remote for your Sony Blu-ray player. You can also get an exact same remote from Sony, but there's no doubt that it'll be more expensive.
3. Use your television remote
After connecting your Blu-ray player to your TV, you might be able to use the TV remote to control your Blu-ray player. The chances might be even higher when the Blu-ray player and the TV you use come from the same company. You might not be able to use all the features of the Blu-ray player, but if it does work, you can at least start playing the movie with the TV remote.
4. Use a smartphone with an IR blaster
Most smartphones nowadays have abandon IR blasters but there are still some smartphone manufacturers who keep featuring an IR blaster on their products, like Xiaomi. And you can find it on some old devices like the Samsung Galaxy S6 and LG G5. Phones with an IR Blaster can be used as a universal remote for different things like TV, air conditioner, Blu-ray players, etc. If your phone does have an IR Blaster, go download a remote app and try using it as a remote for your Sony Blu-ray player.
If you lose the remote for your Blu-ray player and don't know how to press play on a Blu-ray without remote, give the above methods a try. There's a solution when you can't play the Blu-ray disc with your Blu-ray player, if you are interested, try ripping the Blu-ray movie to your computer.
Rip Blu-ray to PC when you can't play your Blu-ray disc on your Blu-ray player
If you don't know how to press play on Sony Blu-ray without remote, maybe you should just try watching the movie without the Blu-ray player. You can try ripping the Blu-ray movie to your computer and watch the movie on your computer or your phone. It's a temporary but effective solution for when you are waiting for the new remote to arrive or when you are still trying to figure out what to do with the Blu-ray player.
If you are willing to give this a shot, check out Leawo Blu-ray Ripper. The program's one of the top Blu-ray ripper programs out there. If you are ripping the Blu-ray disc solely for playback on your computer, then you can use the program and rip your Blu-ray to lossless MKV to ensure that the quality of video and audio is as good as the original Blu-ray disc. If you want to watch the movie on your phone or your tablets, you can go for MP4 or other universal formats as well. Below's how to use the program to rip Blu-ray to PC. If you don't know how to make a Blu-ray player play without remote, this could be a good alternative to the Blu-ray player.
Step 1. Note that Leawo Blu-ray Ripper is a part of a software suite called Prof.Media. So after installing the program, open Prof.Media and click the Blu-ray Ripper shortcut icon to open Blu-ray Ripper.
Step 2. Place the disc in your disc drive, as you are ripping a Blu-ray disc, make sure the disc drive you use is a Blu-ray drive. And then import the data in the disc to the program. You can do this in two ways. First, click Add Blu-ray/DVD and click Add from CD-ROM. Second, open the Blu-ray folder and drag the folder to the program.
Step 3. There are usually multiple videos on a Blu-ray disc. If you want to rip every video in the disc to your hard drive, click the Full Movie button. You can also select Main Movie to rip the movie only and leave other videos out. And of course, you are allowed to choose the videos you need by yourself, just click the Custom Mode button and select them from the video list.
Step 4. Choose a suitable format for the videos you want to rip. The button labeled MP4 video is the format button and the MP4 video is the default format. Click this button to display another menu. And then click Change and you will see all the formats you can use on the following panel. Select a suitable format and click on it to set it as default. There are various choices, if you want to watch the movie on your phone or tablet, you can choose a universal format like MP4 and have the program convert Blu-ray to MP4 so that you can watch the movie on your mobile handsets.
Step 5. Click the Convert button next to the Format button. When you see a sidebar shows up, set the location of the output videos and click the Convert button at the bottom to let the program start ripping the disc.
Here's a quick video guide to show you how to use Leawo Blu-ray Ripper to rip a Blu-ray disc.
How to fix if the remote control doesn't work?
If your remote control of your Sony Blu-ray Player doesn’t work, what can you do? You could check the below solutions to see if they work or not:
1. Check the remote control for damage. If it’s damaged, you have to replace it with a new one.
2. Make sure the device to be controlled is on and functional. Press the power button directly on the device to check if it’s normal, not the remote control.
3. Make sure you are within 3-10 feet of your device and pointing the remote control at the IR sensor of the device.
4. Remove any objects that may block the IR signal between your remote control and the device.
5. Reset the remote control. Take out and then inject the batteries into the control and restart it.
6. Check to verify that the remote control sends an infrared signal. To do this, you need to turn on your camera/camcorder or the camera on your mobile phone. Point the end of the remote control with the IR emitter to the viewfinder or screen of your camera/camcorder or mobile phone. Press and hold one of the remote control buttons (green power button for certain newer Bluetooth remotes) . Look at the viewfinder or screen of your camera/camcorder or mobile phone.
6. Perform a power reset of the device.
7. For A/V receivers and amplifiers, restore the device to the factory default settings.
If all these solutions are not working, try to convert Blu-ray disc to digital files, as mentioned above, or make use of third-party Blu-ray player software like Leawo Free Blu-ray Player, which will be introduced below.
Best Blu-ray player software to enjoy 4K Blu-ray/Blu-ray/DVD movies
If you have 4K Blu-ray/regular Blu-ray/DVD discs and can’t play them on your Sony Blu-ray Players, try to play them on your computer since it would be much easier if you have an external 4K Blu-ray/Blu-ray drive connected to your computer. Then all you need is just a 4K Blu-ray/Blu-ray/DVD player. Leawo Free Blu-ray Player is the right 4K Blu-ray/Blu-ray/DVD player that could help you play back nearly all media files on your computer.
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Region-free Blu-ray player software to play Blu-ray disc and DVD disc for free, regardless of disc protection and region restriction. Play 4K FLV videos, 4K MKV videos, 4K MP4 videos, etc. without quality loss.
Support the conversion from Blu-ray/DVD discs to MKV in the premium version.