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- Service Adjustments related to Coronavirus… More
- Temporary Service Adjustments to the U.S. during the Holiday Season… More
- Customs regulations and requirements for import or export of medical supplies and equipment… More
- Service Alert due to Situation in Ukraine… More
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How do I determine the current status of my shipment?
Place your cursor over the shipment status to reveal a detailed description of the status term. You will also find other special information, such as the scheduled delivery date and last scan location of the shipment, displayed on the Tracking Detail page.
For multi-piece shipments, select Show All to see a list of associated shipments. For more detail about a specific shipment's progress, select the tracking number or the shipment description.
U.S. to U.S. shipments may display an indicator that shows how many business days are left until delivery. Business days are defined as Monday through Friday, with the exception of holidays observed by UPS.
Refer to the Additional Information section for shipment-specific information. Here you will find details such as weight, the number of packages in the shipment, and delivery location. Additional details about freight shipments are found within the Flight Information or Voyage Information tables.
View specific details about your shipment's journey in the Shipment Progress section. Location, date, and local time are displayed for each scan.
To see details about a multi-piece, small package shipment, select the Packages in This Shipment section header to expand the table. The additional packages table contains information about each package in the shipment.
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Before a Delivery Attempt
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After a Delivery Attempt
If you're expecting a package, but you've missed the first attempt at delivery, you have options.
The UPS InfoNotice® lets you know that we tried but were unable to deliver your package.
Using your UPS InfoNotice, you can reschedule the delivery of your package. Just log in to ups.com and enter your UPS InfoNotice number in the Tracking field on the ups.com homepage or the Tracking page.
With either of these options, you can request one of the following:
- Collect My Package from a UPS Location: Have your package held at a UPS location such as a UPS Customer Centre.
- Deliver My Package to Another Address: Have your package delivered to another address when you will not be home.
- Deliver My Package on Another Day: Have your package delivered on a different day.
Or you can choose to have UPS attempt another delivery - we will make up to three delivery attempts. After the third delivery attempt your package may be returned to the sender.
Check out Your Delivery Options with the UPS InfoNotice
(A fee is assessed for all delivery change requests except Pick up at a UPS Location and Return to Sender. Your payment card will be billed only upon the redelivery of your package.)
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- Service Adjustments related to Coronavirus… More
- Temporary Service Adjustments to the U.S. during the Holiday Season… More
- Customs regulations and requirements for import or export of medical supplies and equipment… More
- Service Alert due to Situation in Ukraine… More
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Festive Season Shipping with UPS
We have been preparing throughout the year to provide the same reliable service in the year's busiest seasons that you trust us to deliver year-round.
We're committed to helping you take full advantage of every available shipping day.
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Whether you're shipping toys, gadgets or golf clubs – to your family or online customers – we can help you make sure they arrive as expected.
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