General questions
For general questions about Blue Shield of California's Medicare Supplement Plans, Medicare Advantage - Prescription Drug Plans, and Medicare Prescription Drug Plans:
Phone:(855) 203-3874 (TTY: 711)
- 8 a.m. to 8 p.m., seven days a week, from October 1 through March 31, and 8 a.m. to 8 p.m., weekdays from April 1 through September 30
Medicare program
For more information about Medicare plans and policies:
Phone: (800) MEDICARE (1-800-633-4227) / TTY: (877) 486-2048
- 24 hours a day/ 7 days a week
Centers for Medicare and Medicaid
www.medicare.gov
Medicare Advantage Prescription Drug Plans
The Customer Care number below is for Blue Shield of California Medicare Advantage Plans.
Members with any of these plans who want to know more about their Medicare Advantage Prescription Drug Plan should call:
Phone:(800) 776-4466 (TTY: 711)
- 8 a.m. to 8 p.m., seven days a week
Members with a
Blue Shield Balance (HMO) Plan can contact (888) 802-4423 (TTY:711), 8 a.m. to 8 p.m. seven days a week
Dual Special Needs Plans
The Customer Care number below is for Blue Shield of California Dual Special Needs Plans.
Members with any of these plans who want to know more about their Dual Special Needs Plan should call:
- 8 a.m. to 8 p.m., seven days a week
Medicare Prescription Drug Plans
Blue Shield Medicare Prescription Drug Plan members with questions about their prescription drug coverage should call:
Phone:(888) 239-6469 (TTY: 711)
- 8 a.m. to 8 p.m., seven days a week
About your benefits vendors:
Health and wellness programs are administered by or arranged through the following independent companies (benefit vary based on your plan):
- Alternative Care (for Medicare Supplement members only) - services are provided by the ChooseHealthy® program made available through ChooseHealthy, Inc., a subsidiary of American Specialty Health Incorporated (ASH)*
- SilverSneakers® - Tivity Health
- EPIC Hearing Healthcare is an independent entity that administrates services on behalf of Blue Shield of California.
- LifeStation is an independent entity that administrates services on behalf of Blue Shield of California.
- Blue Shield’s vision benefits are administered by Vision Service Plan (VSP). VSP is a vision care services plan licensed by the California Department of Managed Health Care, which contracts with Blue Shield to administer delivery of eyewear and eye exams covered under this vision benefit. VSP also contracts with Blue Shield to serve as a claims administrator for the processing of claims for covered services received from VSP Participating and Non-Participating Providers.
*The alternative care discounts are available to some members with a Blue Shield medical plan. Please note that the ChooseHealthy program is not insurance. You should check any insurance benefits you have before using this discount program. The ChooseHealthy program provides for discounts from specialty health care providers. You are obligated to pay for all services from those providers but will receive a discount from those participating providers for services included in the program. The ChooseHealthy program does not make any payments directly to participating providers. The ChooseHealthy program has no liability for providing or guaranteeing services and assumes no liability for the quality of services rendered. Discounts on services available through the ChooseHealthy program are subject to change. Please consult the ChooseHealthy website for current availability.
Whether you’re new to Medicare or already have a plan, if you have questions, we can connect you with someone who can help.
Find the right contact
I need to contact about
TTY users: To reach any number listed here, dial 711.
Medicare Plus Blue PPO
Plan information
The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.
Call 1-877-241-2583
TTY users call 711
Representatives are available from 8 a.m. to 9 p.m. Monday through Friday
Weekend hours Oct. 1 through March 31
Our automated telephone system is available 24 hours a day
Medicare Plus Blue PPO
Member Service Inquiry Department
Mail Code X521
Blue Cross
Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998
Order prescription drugs
Need to order prescription drugs?
PPO members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week
www.express-scripts.com
Find durable medical equipment
Call 1-877-241-2583
8 a.m. to 8 p.m.
Monday through Friday
Weekend hours Oct. 1 through March 31
File a complaint
Privacy complaint lineReport suspected fraud
Report suspected Medicare fraudBCN Advantage HMO
Plan information
The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.
Call 1-800-450-3680
8 a.m. to 8 p.m.
Monday through Friday
Weekend hours Oct. 1 through March 31
Blue Care Network
P.O. Box 68767
Grand Rapids, MI
49516-8767
Order prescription drugs
Need to order prescription drugs?
HMO members: Call 1-800-229-0832
TTY users 1-800-716-3231
24 hours a day, seven days a week
www.express-scripts.com
Find durable medical equipment
HMO members looking for Northwood providersCall 1-800-667-8496
8:30 a.m. to 5 p.m.
Monday through Friday
Weekend hours Oct. 1 through March 31
File a complaint
Privacy complaint lineReport suspected fraud
Report suspected Medicare fraudBCN Advantage HMO-POS
Plan information
The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.
Call 1-800-450-3680
8 a.m. to 8 p.m.
Monday through Friday
Weekend hours Oct. 1 through March 31
Blue Care Network
P.O. Box
68767
Grand Rapids, MI 49516-8767
Order prescription drugs
Need to order prescription drugs?
HMO members: Call 1-800-229-0832
TTY users 1-800-716-3231
24 hours a day, seven days a week
www.express-scripts.com
Find durable medical equipment
HMO members looking for Northwood providers
Call 1-800-667-8496
8:30 a.m. to 5 p.m.
Monday through Friday
Weekend hours Oct. 1 through March 31
File a complaint
Privacy complaint lineReport suspected fraud
Report suspected Medicare fraudPrescription Blue PDP
Plan information
The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.
Call 1-800-565-1770
Representatives are available from 8 a.m. to 9 p.m. Monday through Friday
Weekend hours Oct. 1 through March 31
Our automated telephone system is available 24 hours a day
Medicare Prescription Blue PDP
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998
Order prescription drugs
Need to order prescription drugs?
PDP members: Call
1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week
www.express-scripts.com
File a complaint
Privacy complaint lineReport suspected fraud
Report suspected Medicare fraudMedicare Plus Blue Group PPO
Plan information
The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.
Call 1-866-684-8216
8:30 a.m. to 5 p.m.
Monday through Friday
Weekend hours Oct. 1 through March 31
Medicare Plus Blue
Group PPO
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998
Order prescription drugs
Need to order prescription drugs?
PPO members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week
www.express-scripts.com
Find durable medical equipment
Call 1-877-241-2583
8 a.m. to 8 p.m.
Monday through Friday
Weekend hours Oct. 1 through March 31
File a complaint
Privacy complaint lineReport suspected fraud
Report suspected Medicare fraudMyBlue Medigap
Plan information
The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.
Call 1-800-662-6667
8 a.m. to 5:30 p.m.
Monday through Friday
Blue Care Network
P.O. Box 5184
Southfield, MI 48086-5184
File a complaint
Privacy complaint lineReport suspected fraud
Report suspected Medicare fraudLegacy Medigap & Blue Cross Medicare Supplement Plans
Plan information
The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.
Call 1-888-216-4858
8 a.m. to 5 p.m.
Monday through Friday
Medigap Servicing
Blue Cross Blue Shield of Michigan
P.O. Box 32626
Detroit, MI
48232-0626
File a complaint
Privacy complaint lineReport suspected fraud
Report suspected Medicare fraudMPSERS
Contact information
UAW Retiree Medical Benefits Trust
Contact information
State of Michigan
Contact information
You can find contact information specific to your plan on this website:
State of Michigan
Medicare Helpline
More information
Call 1-800-633-4227
TTY users call 1-877-486-2048
24 hours a day, seven days a week
www.medicare.gov
Michigan Medicare & Medicare Assistance Program
More information
Social Security Administration
More information
Health Plan Advisor
Choose a plan
Need
help choosing a plan?
Give us a call at 1-888-563-3307
TTY users call 711
Health Plan Advisors are available from 8 a.m. to 9 p.m. Monday through Friday
Weekend hours Oct. 1 through March 31