How to file a insurance claim

Whether your car is drivable or not, we're here for you through every stage. Before starting your insurance claim, it’s important to make sure you're safe first. Above all else, don’t forget to:

• Pull over to a safe spot and ensure that there are no injuries to you or anyone else in your vehicle. If you see that someone is injured, don’t move them
• Call 911 if there is an injury and try to stay calm
• Make sure you know where you are and make yourself visible

Once safe, start your claims process. Our dedicated advisors are here to provide a simplified claims experience while providing advice about what to do next and walking you through every step of the way.

Fender benders and minor accidents are the most common auto insurance claims we receive. So, what do you do if you find yourself in one of these situations?

• Before taking any other steps, make sure that everyone involved is safe and contact emergency services if needed
• Report the incident to TD Insurance within seven days to allow us to get started on your claim
• Take note of your surroundings: Where the incident took place, the weather conditions, and location are details that may be helpful to provide
• Be prepared to provide details on the incident if asked. We recommend having the following information ready: - The year, make and model, of all vehicle(s) involved - The registration and license plate number of the vehicle(s) involved - The driver of the vehicle’s name, and driver’s license number

  - The police officer's information or the related police report (if involved)

Your dedicated advisor will help you with any questions you may have.

If your home has been damaged by wind or hail ‑ whether the damage was to your roof and shingles, trees and shrubs, or patio furniture, we’ll help make your claim experience as quick and simple as possible.

Here are some simple tips that will help get your claim started:

• Noting the date the damage occurred.
• Start a detailed list describing the damages to your home and personal belongings.
• If wind or hail causes a power outage that results in lost freezer foods, you can include them in your list too.

We're ready to help if you have any questions.

Learn more about what to do if wind or hail have damaged your property.

Contact us today at 1-866-454-8910 to start your claim.

Whether you need medical attention while away on a trip, or plans change while on your trip due to an unexpected covered cause, TD Insurance is ready to help. That’s why our claims process is easily accessible by offering 24/7 customer support and a step-by-step guide on how to submit your claim.

If something does happen while you’re away, it’s important to contact our administrator. In a medical emergency, call our administrator immediately, or as soon as is reasonably possible. A delay could limit the maximum benefit payable under the policy to 80% of eligible medical emergency expenses, to a maximum of $30,000.

Please read our instructions below to submit your claim, to appeal a decision and for more information about our TD Travel Medical Insurance Plans.

You deserve to feel confident while travelling. That’s why we’re ready to help when you need us most.

So give us a call, and we can answer your questions or walk you through our claims process, so you can get back to enjoying your travels as soon as possible.