Article ID : 00025062 / Last Modified : 05/25/2022 Follow the steps below to troubleshoot this issue.
If the issue is still unresolved, service may be required. Go to Product Repair.
Article ID : 00010262 / Last Modified : 05/25/2022 IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details. SolutionFollow the steps below to troubleshoot this issue:
Additional Troubleshooting StepsIf the issue still occurs, try one of the steps below. These steps may not apply to all products. The buttons on your DVD player may vary. Check the product manual for model-specific information. Manuals are posted on your model support page.
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