Porter grace, rn, is declining an invitation to speak about the health benefits of juice bars at the fall conference of the health and fitness trainers association (hafta). which of the following is the most effective buffer?

The buffer in a bad-news message is a

The bad feelings associated with disappointing news can be reduced if the receiver feels that the news was revealed sensitively, believes that the matter was treated seriously and fairly, and

To convey empathy and sensitivity when delivering bad news, you should

Which of these patterns is typical for bad-news messages presented in the indirect strategy?

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The primary difference between ethical and unethical communicators is that unethical communicators

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Every business person will need to write a negative business message that may disappoint, irritate, or anger a receiver; these messages must be written

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Taylor must send a bad-news message to a client and indicate to her that he will be unable to meet a delivery deadline. What should Taylor do first?

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The indirect strategy works best when the bad news is personally upsetting, when the news will prompt a hostile reaction, and when

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Porter Grace, RN, is declining an invitation to speak about the health benefits of juice bars at the fall conference of the Health and Fitness Trainers Association (HAFTA). Which of the following is the most effective buffer?

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Business communicators have many goals in conveying negative news. Which of the following is not a goal in communicating negative news?

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Receivers are far more likely to accept negative news when you show that the decision was

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When writers must convey bad news, they must carefully consider all of the following except the

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Which of the following would be an effective way to begin a bad-news message using the indirect strategy?

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Although you may worry about using the indirect strategy to communicate bad news, one benefit it has is

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Corbin must inform employees that overtime pay will be reduced from the current 2.0 factor to a 1.5 factor. Because he anticipates a hostile reaction, which of the following sequences should Corbin use for the parts of his message?

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Which of the following statements about the ethics of delivering bad news is most accurate?

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One of your goals in sending messages is to project a professional and positive image. One technique to project the proper image is by

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You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when

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Which of the following bad-news messages should be organized using the direct strategy?

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Using the indirect strategy to prepare the reader in a bad-news message

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