Amazon app not working on iPhone 6

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Question: Several apps will not update on iPhone 6 with iOS 12.5.4

Using an iPhone 6 with iOS 12.5.4, the apps in the list below fail to update. When I attempt to update any of them, the update appears to download but the progress status reverts to an UPDATE button. If I delete the currently installed version of the app and attempt to install the version available from the AppStore, the app appears to download to the device but installation does not appear to complete. The app appears on the Home screen but is unresponsive (does not start). The progress indicator for the app in the AppStore does not complete and the provided "stop" button is unresponsive. If I delete the unresponsive app, the progress indicator in the AppStore reverts to the download icon. I have restarted the iPhone more than once but the behavior persists.

Affected apps:

  • Amazon Music: Songs & Podcasts
  • Brave Private Web Browser, VPN
  • IMDb: Movies & TV Shows
  • Walmart - Shopping & Grocery

Any assistance is greatly appreciated.

iPhone 6, iOS 12

Posted on Aug 16, 2021 7:26 AM

User profile for user: ooounohu

Question: Several apps will not update on iPhone 6 with iOS 12.5.4

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Digital Services and Device Support  ›  Amazon Appstore  › 

An Amazon Appstore app is freezing, not opening, or displaying an error or exception number message.

You can solve many errors by:

  • Updating to the latest version of the app,
  • Force stopping the app, or
  • Clearing the app cache.

For more help, try our Amazon Appstore forum.

Related Help Topics

  • Confirm App is Updated to the Latest Version
  • Force Stop an App on an Android Device
  • Force Stop an App on an iOS Device
  • Clear App Cache and Data on Your Android Device
  • Clear Amazon Appstore App Cache and Data on Your Windows Device
  • Clear App Cache and Data on Your Fire Tablet (8th Generation and Newer)
  • Clear App Cache and Data on Your Fire Tablet (4th - 7th Generation)

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Amazon Appstore

  • About the Amazon Appstore
  • An Amazon Appstore App Has Errors or Is Unresponsive
  • Clear Amazon Appstore App Cache and Data on Your Windows Device
  • Clear App Cache and Data on Your Android Device
  • Countries & Territories Eligible to Shop for Apps on Amazon.com
  • Countries & Territories Eligible to Shop for Apps in Other Amazon Marketplaces
  • Download Apps from the Amazon Appstore
  • Download the Amazon Appstore on Windows 11
  • Gift Amazon Coins
  • Manage Your Appstore Subscriptions from the Amazon Appstore App
  • Manage Your Appstore Subscriptions from the Website
  • Manage Your Appstore Subscriptions from Your Fire Tablet
  • Permissions for Apps on the Amazon Appstore
  • Redeem Amazon Coins
  • Set Parental Controls for In-App Purchases
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  • What are Amazon Coins?

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Why is my Amazon app not working on iPhone?

Clear the Amazon app's cache If the cache becomes corrupted, you might need to clear it in order for the app to work properly again. The only way to clear an iPhone app's cache is to uninstall the app and then reinstall it from the App Store.

Does Amazon app work on iPhone 6?

Amazon App 4.3 changelog: Dowload Amazon App free in the App Store. The 20.4-megabyte universal app requires an iPhone, iPod touch or iPad with iOS 6.0 or later.

Why are my apps not working on my iPhone 6?

Apps not opening on iPhone might be due to an outdated iOS build on the phone. You need to go to Settings > General and open the Software Update menu. Install the latest update on your iPhone and try opening apps again.