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All orders are processed within 2 business days. State whether or not shipments or deliveries occur on weekends or holidays. Communicate what the customer should expect if your company is experiencing a high volume of orders, and if they should expect any delays. Let them know how you will communicate these changes. Shipping rates and delivery estimatesCustomize the following: Shipping charges for your order will be calculated and displayed at checkout.
*Add any disclaimers related to shipping services you offer, shipping location limitations, and if delivery delays may occur. Shipment confirmation and order trackingYou will receive a shipping confirmation and tracking number after we have processed your order. Customs, duties, and taxesNailShining is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). DamagesNailShining is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. International Shipping PolicyWe only ship in UK. We do not ship internationally. Returns PolicyYou may return most items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a tracking number, which shows the items which you already returned to us. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at . Damages and issues Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges Refunds Hours Sunday and Monday Closed Tuesday 9:30-5:00 Wednesday 9:30-5:00 Thursday 9:30-7:00 Friday 9:30-5:00 Saturday 9:30-5:00 *We are closed Easter, Thanksgiving Day, the after Thanksgiving, December 24th - December 26th, as well as, New Years Eve and New Years Day
ORDERING The easiest way to place and pay for an order is to use our shopping cart. We accept PayPal and these credit cards: Visa, MasterCard, Discover, and American Express. We don’t accept personal checks. If you have any questions regarding placing an order or want to know about the status of an order, email us at
If you have any questions regarding shipping or want to know about the status of an order, email us at Returns & Refunds You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
To complete your return, we require a tracking number, which shows the items which you already returned to us. There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee. Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees. If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many
cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Sorry, it looks like some products are not available in selected quantity. Quick Delivery Ship via USPS/UPS/FedEx within 2 business days Pay with Ease We accept PayPal and all major credit cards Free Returns Free 30 Days Returns. Shop without worries. Secured Payment SSL technology to provide you with the safest shopping experience possible. |