Bank of America Prepaid Card number

A FICO score/credit score is used to represent the creditworthiness of a person and may be one indicator to the credit type you are eligible for. However, credit score alone does not guarantee or imply approval for any financial product.

If you haven’t applied for Unemployment, Temporary Disability, or Family Leave Insurance benefits before – or if you got a Bank of a America prepaid debit card for your last claim – we will mail you a new Money Network/My Banking Direct debit card within 10 days after we review your application. The card will arrive before you find out if your application was approved, so no funds will be available. Benefit payments are only issued to the debit card account if your claim is approved.

BANK OF AMERICA PREPAID DEBIT CARD HOLDERS: After May 18, 2022, no new funds will be added to current Bank of America prepaid debit cards. If you still have funds on a Bank of America prepaid debit card from a prior claim, log in to your Bank of America prepaid card account by September 26, 2022 and transfer those funds to your own checking or savings bank account.

Terms and Conditions: https://www.visaprepaidprocessing.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Terms.pdf

Privacy Notice: https://www.visaprepaidprocessing.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Privacy.pdf

Bank of America N.A. Member FDIC
© 2021 Bank of America Corporation

If your card is lost or stolen, you must call Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). When prompted, choose the “lost or stolen” option from the automated menu. You do not need to have your old card number or speak to a representative.

If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website.

Replacement cards will be delivered in 7 to 10 business days from the date you order it. Once you order a replacement card, avoid requesting a second one. Ordering a second card will permanently block the first one and this may cause a delay in receiving your payments.

Note: Bank of America representatives cannot answer questions about your claim or pending payments.

Expired Cards

Card Activity within the Last 90 Days or $20 or Greater Balance

If you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires.

No Card Activity within the Last 90 Days and Balance Less Than $20

If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service to request a new card. You can check your remaining balance by calling one of the telephone numbers listed in the Additional Information section of this page.

Your satisfaction is important to us. Within our site, we provide answers to Frequently Asked Questions about the Bank of America Merrill Lynch Visa® Reward Card. However, we realize there may be areas of interest or concern that are not covered in our Frequently Asked Questions, so you can contact us.

Contact Information

Telephone:

Call Bank of America Merrill Lynch Cardholder Services toll free 24 hours a day, 7 days a week at:

1.866.300.8288 for Customer Service including activation of your card.

Note: The toll free “866” numbers are only accessible from within the U.S.

1.423.262.1626 for Customer Service outside of the U.S.

Written Correspondence:

Bank of America Cardholder Services
PO Box 8488,
Gray, TN 37615-8488

Email:

Email us at with any questions or comments. Please include your name, full address, and last 10 digits of the Reward Card number.

Transaction Inquiries:

In case of errors or questions about the Reward Card transactions, call 1.866.300.8288 or write to: Bank of America Cardholder Services, P.O. Box 8488, Gray, TN 37615-8488

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Your satisfaction is important to us. Within our site, we provide answers to Frequently Asked Questions about our Prepaid Card. However, we realize there may be areas of interest or concerns that are not covered in our FAQs. See below for contact information.

Contact Information

Telephone:

For Customer Service including activation of your card call Bank of America Cardholder Services toll free 24 hours a day, 7 days a week at:

1.833.215.1617

Note: The toll free “833” numbers are only accessible from within U.S.

TTY 1.866.656.5913

1.423.262.1651 for Customer Service outside of the U.S.

For promotion-related inquiries contact Consumer Promotions at:

1. 888.444.5369

* Please see the Schedule of Bank Fees that you received with the Consumer Promotions Prepaid Debit Card for any applicable fees that might be charged.

Written Correspondence:

Bank of America Cardholder Services
P.O. Box 8488
Gray, TN 37615-8488

Email:

Email us at with any questions or comments. Please include your name, full address, and the first 6 digits and the last 4 digits of the Card number.

Transaction Inquiries:

In case of errors or questions about your card transactions, call 1.833.215.1617 or write to:

You Are Now Leaving This Site

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