Blue cross blue shield texas 24 hour customer service

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Please note: If you purchased your plan on the Marketplace and need to update your information, please contact HealthCare.gov by calling 1-800-318-2596 or by logging in to your HealthCare.gov account.

Customer service

Hours of operation/locations

Customer service representatives are available to receive your call from 7 a.m. to 4:30 p.m., Monday through Friday.

The lobby at our main headquarters, 1133 SW Topeka Blvd., Topeka, KS, is open from 8 a.m. to 4:30 p.m.

Want to visit one of our other locations throughout the state? See our statewide locations.

Sales

Are you an individual needing insurance or a group wanting to discuss options for you and your employees? We can help!

Members

Already a member with BCBSKS coverage? Discover how you can reach us.

Employers

Fraud

We have a dedicated unit to investigate referrals and tips from people suspecting insurance fraud. If you suspect someone should not be covered under someone else’s health care plan or you have been billed for a service you never received, call us at:

  • 1-800-432-0216 ext. 6400 (toll-free)
  • (785) 291-6400 (in Topeka)

Providers

Careers

Seeking employment with us? Find jobs that are available and how you can apply.

Some more helpful resources

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Members

Medicare Members

Hours: 8 a.m. - 8 p.m. ET, 7 days a week from Oct. 1 - Mar 31, (except Thanksgiving and Christmas). From Apr 1 - Sept. 30, we are open Mon - Fri, 8 a.m. - 8 p.m. ET

1-800-926-6565
TTY/TDD: 1-800-955-8770

Agent Contact Center

Employers & Benefit Administrators

Physicians & Providers

Florida Blue Centers

Media Inquiries

Blue cross blue shield texas 24 hour customer service

Find a Florida Blue Center

Blue cross blue shield texas 24 hour customer service

Find a Sales Office

Sales Information

Individual and Family Plans

Medicare Plans

Group Sales

Payments

Individual Health and Dental Affordable Care Act (Effective after 1/1/14)

Florida Blue
P.O. Box 660879
Dallas, TX 75266-0879

Individual Health and Dental Plans (Effective before 1/1/14)

Florida Blue
P.O. Box 660295
Dallas, TX 75266-0925

Life Insurance for Individual or Employer Groups

Florida Combined Life Insurance Company
P.O. Box 45132
Jacksonville, FL 32232

Pre-paid Dental Insurance for Individuals or Employer Groups

Florida Combined Life Insurance Company
P.O. Box 211778
Kansas City, MO 64121-1778

Medicare Plans

Florida Blue Medicare
Plan Payments
P.O. Box 660289
Dallas, TX 75266-0289

Ancillary PPO Dental or Vision Insurance for Employer Groups

Florida Blue Group Ancillary
Dept. 1158
P.O. Box 121158
Dallas, TX 75321-1158

Mail (non-payments)

Medicare

Florida Blue Medicare Mail
P. O. Box 45296
Jacksonville, FL 32232-5296

Individual

Florida Blue
P. O. Box 1798
Jacksonville, FL 32231-0014

Note

Medicare Members:
Include the payment slip in the envelop with payment. If you do not have the slip, include the name of the policy holder and the policy number on the check.

Individual/Family Plan Members:
Include the payment slip in the envelope with payment. If you do not have the slip, include the name of the policy holder and policy number on the check. If you are making your first month's payment (or binder payment), also include the name of applicant, application ID and date of birth on your check.

How do I speak to a representative at BCBSTX?

For customer service, call the toll-free number listed on your member ID card..
PPO/POS/Indemnity Plans. 1-800-521-2227. ... .
HMO Blue Texas Plans. 1-877-299-2377. ... .
HealthSelectSM of Texas Consumer Directed HealthSelectSM 1-800-252-8039. ... .
Dental. 1-800-521-2227..
BCBSTX Behavioral Health. ... .
Magellan Behavioral Health. ... .
Membership Department..

What time does BCBSTX open?

Call us at 1-866-292-6745 (TTY 711). We're open between 8 a.m. – 8 p.m., local time, 7 days a week.

Is BCBS the same as BCBS of Texas?

BCBSTX is a Division of Health Care Service Corporation (which operates Blue Cross and Blue Shield plans in Texas, Illinois, Montana, Oklahoma and New Mexico), the country's largest customer-owned health insurer and fourth largest health insurer overall.

What is the customer service number for Blue Shield?

1 (800) 393-6130Blue Shield of California / Customer servicenull