Can I still transfer money if my card is cancelled

Instant card protection at your fingertips

If you want instant control over your cards, register for e-banking.

e-banking allows you to temporarily block a lost card while you look for it and unblock it when you find it. Or if it's gone for good, you can cancel your card and order a replacement at the touch of a button. And our handy PIN changer lets you personalise your card's PIN in seconds.

This added feature gives you more control over how your cards are used, along with the benefit of knowing that the controls are instant and can be changed at any time without having to visit or call us.

Temporarily block

If you've lost or misplaced your card, but you're pretty sure it'll show up again, you can place a temporary block on its usage until you find it. A temporary block is exactly that - temporary - so you can easily unblock your card when it's safely back in your hands.

Here's how:

1
Log in to e-banking or the Bendigo Bank app. Select 'Cards' from the menu and locate the card you need to temporarily block.
2
Click or tap 'Temporarily block card'.
3
The card image will display a padlock and 'Card is blocked' text to indicate your card is now blocked.
4
When you find your card, simply click or tap 'Unblock card' and you're back in business.

NOTE: If you temporarily block your card the result is instant and all transactions, including any recurring payments, will stop.

There's good news though - if you've uploaded your card to your mobile device, e.g. via Apple PayTM or Google PayTM, you can continue to make everyday purchases from your account.

If you can't find your card within a reasonable timeframe, we strongly recommend you report it lost or stolen.

Report lost or stolen

If your card is lost for good or even worse, has been stolen, it's important you act immediately and report it. Doing so will give you peace of mind that your account is protected, and a new card is on its way.

Here's how:

1
Log into e-banking or the Bendigo Bank app. Select 'Cards' from the menu and locate the card you need to report as lost or stolen.
2
The next screen displays the card you have reported and the address where your new card will be posted. If the address is incorrect, please call us so we can update your information.
3
Click or tap 'Report card lost or stolen'.
4
Your new card is on the way!

Need to contact us?

If your card is lost or stolen, it's important you take immediate action to report it. Our helpful team are here for you 24/7 if you need to speak with us, or have any questions.

Things you should know

*Terms and Conditions apply. Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Touch Bar is a trademark of Apple Inc.

Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/km207105.

Google Pay is a trademark of Google LLC.

Posted by4 years ago

Archived

So recently I got scammed from a site so I'm planning to cancel my card. It is currently locked so no money can be taken out but if someone sends me money to that card and it gets cancelled, where does that money than go to? What I'm trying to say is if I cancel my debit card and someone sends me money to that card, Will it just go to my new card I end up getting? And when I get issued a new card can I still purchase stuff online if I'm using Samsung Pay? Or do I have to re enter information into Samsung Pay to use it again

What is a direct debit?

Here's how to work out if the payment you've set up is a recurring payment or a direct debit.

Recurring payment

A recurring payment will have been set up from your credit card or debit card. If you set up a recurring payment, you’ll need to contact the merchant directly to cancel this type of payment.

Direct debit

A direct debit will have been set up from one of your bank accounts such as a savings or transaction account. If you need to cancel a direct debit, we can help you with this. Follow these steps.

Get your payment and merchant details ready

To submit a cancellation request, we'll need the following details of the direct debit:

full account name
BSB
account number
merchant name
merchant ID
lodgement reference number
date of last debit
payment amount

You can find these details on your latest account statement that shows the direct debit. If you can’t find a paper or electronic statement in your inbox, you can login to Internet Banking, opens in new window and request a statement.

Ways you can cancel your direct debit

Once you have your details ready, you can request cancellation of your direct debit. You can do this online, over the phone, or by visiting a branch.

Cancel your direct debit online

To submit the online Direct Debit Cancellation Request, you’ll need to enter your NAB Internet Banking sign on details so we can authenticate you for security purposes.

If you haven’t done so already, you can register for NAB Internet Banking.

Once you’ve registered for Internet Banking and have the sign on details, you can submit the Direct Debit Cancellation Request.

After you submit your request online

After you’ve submitted the request we’ll block the direct debit within two business days. We’ll let the merchant know that the direct debit has been cancelled, and we’ll also confirm our cancellation of your direct debits with you via email.

If you have a joint account, it’s best if you give us a call to request cancellation of these direct debits. Please also call us if you have direct debits which cover more than one service from the same merchant (e.g. multiple insurance policies from the one provider).

Cancel your direct debit over the phone

If you’re having trouble submitting the online cancellation form, or it’s a complicated request, give us a call to cancel your direct debit.

Cancelling your direct debit in a branch

You can visit us in a branch or at a business banking centre to cancel a direct debit. You’ll need to fill out and submit the direct debit cancellation form to us when you’re in the branch.

To make the process faster you can print and fill out the direct debit cancellation form (PDF, 220KB), opens in new window, at home and bring it with you.

Important things to know about cancelling direct debits

There are some other steps you may need to take before your payment arrangement is cancelled. Please read carefully.

Your contract with the merchant

Cancelling your direct debit does not cancel your contract with the merchant.

If you still have a valid contract with a merchant and you’ve cancelled a direct debit, you’ll need to make alternate payment arrangements with them. Or if you no longer require their services, you’ll have to cancel your agreement with them where possible.

Payment arrangements with us

If you’re trying to cancel a direct debit for a NAB home loan, NAB personal loan, NAB credit card or NAB business lending facility, the easiest thing to do is to call us with the relevant details.

Joint accounts

If you have a direct debit coming from a joint account (which requires all account holders to sign or authorise), you’ll need all account holders to cancel the direct debit. Joint account holders can do this together over the phone or by coming into a branch.

Timeframe

We’ll process an online direct debit cancellation request within two business days. If your next direct debit is due in the next two business days, call us or come in to a branch to escalate cancelling your direct debit before it applies to your account.

What happens if you send money to a Cancelled card?

The refund will be redirected to the bank account linked to the card. This might be possible for debit cards but could be a bit tricky with credit cards as you don't always have a bank account linked to it. Or, the bank would decline the refund and send it back to the issuer.

Will a pending transaction go through if card is Cancelled?

No. Any pending transactions that have already received authorization will be processed and paid.

What happens when a debit card is Cancelled?

If your debit card is canceled before you can receive your refund, it will often deposit into your checking account. If your bank account is canceled, you'll need to reach out to your bank to find another avenue for receiving your refund. No one likes to cancel their debit card.

Can you use tap and pay if your card is Cancelled?

No, if your physical card is placed on hold, reported lost or stolen or cancelled then the Device Account Number that was created when adding the card to Apple Pay cannot be used to process transactions.