Cigna health and life insurance company provider phone number

Cigna Health and Life Insurance Company is a subsidiary company of Parent Company “Cigna.” Cigna and its subsidiary company specialize in providing Medicare Supplement Plans (also called Medigap plans), along with disability, health, accident and life products. Although these plans are available in most states, the plans offered do vary. Here at Plan Medigap, we specialize in helping our customers understand the differences in the different Cigna plans and in helping them navigate the application process. To learn more about Cigna Medicare Supplement Plans and their benefits visit our Cigna Medicare Supplement Policies page. With competitive rates and a strong 7% household discount, CHLIC has led the market in Medicare Supplement enrollments. Let us help you take advantage of these rates.

Call us at (800) 750-2407, visit our quote page, or click below to see competitive rates in your area for Cigna Medicare Supplement!

Cigna strives to informally resolve issues raised by health care providers on initial contact whenever possible. If issues cannot be resolved informally, Cigna offers two options:

• An appeal process for resolving contractual disputes regarding post-service payment denials and payment disputes1
• For claim denials relating to claim coding and bundling edits, a health care provider may have the option to request binding external review through the Billing Dispute Administrator
• Following the internal Cigna process, arbitration may be used as a final resolution step

Why Submit an Appeal

The payment appeal process is different from routine requests for follow-up inquiries on claim processing errors or missing claim information. Most claim issues can be remedied quickly by providing requested information to a claim service center or contacting us.

Before beginning the appeals process, please call Cigna Customer Service at 1(800) 88Cigna (882-4462) to try to resolve the issue. Many issues, including denials related to timely filing, incomplete claim submissions, and contract and fee schedule disputes may be quickly resolved through a real-time adjustment by providing requested or additional information.

If our Customer Service team cannot adjust the issue during that call, then our appeal process can be initiated through a written request [PDF].2 The following services can be appealed.

How to Submit an Appeal

Typical Appeals Process

Medicare Customer Appeals Process and Exceptions

Medicare Select Plus Rx Appeals

California-Specific Appeals

As we progress toward integrating the Cigna and GWH-Cigna networks, our goal is to strengthen the networks to offer more choice to our customers.

Please note that the following are separate for each network:

• Claims addresses and electronic data interchange (EDI) payer identification numbers
• The process for verifying eligibility and benefits, checking claim status or submitting precertification requests
• Contractual relationships with ancillary vendors
• Participant benefits and programs: plan design, health improvement programs and networks

The participant ID card identifies the appropriate channels for submitting claims and contacting us. Always refer to the information on the ID card for claim and contact information. For helpful information about recent changes to ID cards, refer to the Guide to the GWH-Cigna Network. For additional information, continue to use the websites and contacts:

In addition, reference the Contact Support Tool for important contact information.

‡ Selecting these links will take you away from Cigna Medicare plans.

* Insured by Cigna Health and Life Insurance Company, American Retirement Life Insurance Company, Loyal American Life Insurance Company or Cigna National Health Insurance Company. In North Carolina, these plans are insured by Cigna National Health Insurance Company. In Kansas, insured by Cigna National Life Insurance Company, Cigna Health and Life Insurance Company and Loyal American Life Insurance Company. American Retirement Life Insurance Company is not available to residents of Kansas. In Pennsylvania, Maryland North Carolina and Utah, insured by Cigna National Health Insurance Company domiciled in Ohio. In New Mexico, Idaho and Ohio, insured by Cigna Health and Life Insurance Company.

1 These programs are NOT insurance and do not provide reimbursement for financial losses. Some restrictions may apply. Programs and services may be added or discontinued at any time. Customers are required to pay the entire discounted charge for any discounted products or services available through these programs. The Healthy Rewards program is provided by Cigna Health and Life Insurance Company. Programs are provided through third party vendors who are solely responsible for their products and services. Program availability may vary by location, and are not available where prohibited by law.

2  Across all lines of business. Cigna’s 2021 Annual Report [PDF] 

View Kansas disclosures, exclusions, and limitations

Notice for persons eligible for Medicare because of disability:

In the following states, all Medicare Supplement plans are available to persons eligible for Medicare because of disability: California, Colorado, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Montana, New Hampshire, Oregon, Pennsylvania, South Dakota, Tennessee, Vermont, and Wisconsin.

Tennessee Medicare Supplement Policy Forms

Plan A: CNHIC-MS-AA-A-TN; Plan F: CNHIC-MS-AA-F-TN; Plan G: CNHIC-MS-AA-G-TN; Plan N: CNHIC-MS-AA-N-TN.

MS-SITE-AllHome2022

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