Elite hair care usa products reviews

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Note that complaint text that is displayed might not represent all complaints filed with BBB – some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB’s standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Anonymous complaint:Problems with Product/Service

  07/14/2022

  I ordered $150.00 Dollar in merchandise from her website on the date of April 27, 2022 . And I contacted her too many times. About the shipping of the merchandise . And she kept saying waiting until 7- 10 days. It's now been three weeks. And still no merchandise. A full refund of the v$150.00 I paid her back to my Mastercard ***** . I'm trying to upload screenshot but your email address won't go through

  Desired Outcome

  No further contact by the business; No further contact by the business; No further contact by the business

  Customer Response

  07/15/2022

  I have the order coming to me now I can check on SHIP WHEN IT'S DELIVERED . THANKS NI MORE NEEDS TO BE DONE. CASE CLOSED.

• Anonymous complaint:Problems with Product/Service

  06/29/2021

  I had purchased a hand held hair steamer from Elite Hair Care USA on 6/10/21. The product was shipped on 6/15/21 and I received the product on 6/17/21. According to the company's policy, I had to report any damages within 3 days of receiving the product. I tried using the steamer on 6/19/21 and it did not work. I reported to Elite Hair Care's customer service email () on 6/19/21 to report the steamer I'd received was not working. I told them when I turned it on, steam was not coming from the product. I'd received an email on 6/19/21 from Elite Hair Care support () stating they received my request. I had to reply to the support email along with a photo of the package and packing slip to allow for faster service. On 6/21/21, I resubmitted the information again to the support email. According to their email I would hear from them in 24-48 hours. The company has not responded. My Order ******, tracking *******************.

  Desired Outcome

  Customer Response

  07/22/2021

  From: *************************************** Date: Wed, Jul 21, 2021 at 7:45 PM Subject: Fw: BBB Complaint Case# ****************************************** To:******************************************** I have heard back from Elite Hair Care USA. They have sent a return label to return the product and I have received the replacement product on Monday, July 19, 2021. I have tested the product and it is working. This case can now be closed. Thank you for your help in this matter. ***************

• Anonymous complaint:Delivery Issues

  02/16/2021

  I placed an order and when the product arrived the seal was not on properly, which left me concern about using the product. I contacted the company via e-mail 3 times no response from the company concerning the matter. This company does not allow you to talk to a representative. They have my money but I have no product, well the one that arrived has a sealing defect as a consumer, in my opinion, this is NOT good customer service. I would like to alert the consumer/ public of the behavior of this company.

  Desired Outcome

• Anonymous complaint:Delivery Issues

  05/15/2020

  I placed my order on 3/6/2020 I got my order number that night the money was took from my bank account but I never received my products. I purchased my order for my products 3/6/2020 they had a sale I learned about it on******** , I used my debit card, and made a payment of 105.00 that night I received a order number***** and a email stating that my order was received , the money was took from my account also, days later the owner Cristal said on******** that because of the covid 19 that the moisture elt products were not in yet so we would have to waited about two months , finally they were in but I didn't receive anything so I started emailing them , the phone number that they provide for you is just a recording you can't even leave a message or speak to anyone so I emailed them twice they acted like they didn't know what I was talking about, After i sent my order number to them they never emailed me back,at this point I will take my products or my money back. My message to everybody order at your own risk.

  Desired Outcome

  I'm seeking help to either received my products or my money back, I am a single mother of four and I can't afford a business to take from me and my children,

• Anonymous complaint:Billing/Collection Issues

  05/12/2020

  On March 17, 2020, I used my debit card to make a $95.37 purchase online from this company. They never sent order and will not respond to my emails. My purchased was $95.37. I used my bank debit and on 3/17/20 ELITE HAIR CAR E USA charged my account. I never received my order. I have contacted elitehaircareusa.com via their email/website on March 30, 2020; April 5, 2020; April 13, 2020; April 18, 2020; and May 4, 2020. I did not recieve a confirmation number nor did I receive a confirmation email. I checked my Spam mail as well and there was nothing. Their practices are fraudulent. I want a refund. I would also like this company to be investigated by the Florida State's Attorney General. They are using the internet to defraud customers not only in the state of Florida but across the nation. I would like a total refund of $385.65 for my purchase as I never received my order. I do not want the purchase at all as I have lost trust in the company.

  Desired Outcome

  Contact this compay to seek resolution (refund).

• Anonymous complaint:Problems with Product/Service

  04/02/2020

  My purchased was $385.65. The order cleared my bank account and charged my account on 3/9/2020 by ELITE HAIR CAR E USA, I never received my order. I visited the elitehaircareusa.com website early March. I purchased a total of 11 products to include the edge tamer brush, elite black edge control, the elite growth elixir, hair repair and growth conditioner as well as shampoo, hydra-strength restorative shampoo and conditioner set, super reconstruction protein system set (1 & 2), frizz tamer and shine serum, and elite hydration and strength leave-in therapy spray. My purchased totalled $385.65. After I entered my credit card number and made my purchase, I did not recieve a confirmation number nor did I receive a confirmation email. I also checked my Spam mail and there was not a confirmation email there either. However, my order cleared my bank account and charged my bank account on 3/9/2020 by ELITE HAIR CAR E USA. I never received my order and I still have not received my order. I called the company on 3/31/2020 to inquire about my order, and automated message instructed me to email company at with any questions about my purchase, I did not get to speak to anyone. I emailed the company on 3/31/2020. I am awaiting a response. I would like a total refund, I no longer want the items as I have lost trust in the company. The company has stolen from me and I want my money back. PLEASE HELP.

  Desired Outcome

  I would like a total refund of $385.65 for my purchase as I never received my order. I do not want the purchase at all as I have lost trust in the company.

• Anonymous complaint:Problems with Product/Service

  03/19/2020

  SELLERS BUNDLE OF 5 PACKAGED INCORRECTLY Order number **** purchased date 12/31/2019 ship date 01/09/2020 opened package 03/15/2020. This is the second purchase made from this company both being incorrect. Sent email each time assistant Harriett never mentions a 3-day refund policy until my statements are made. This caused me to go looking on their web page for the return policy which I'm sure most consumers ONLY do when there is a problem. However, that would never be necessary if, as they expect the consumer to know their policy, they too would know what they are sending out. I paid for items expecting them to be correct and sent as advertised but that was not the case. When I learned of their error once again, I immediately brought it to their attention. Which would not be necessary if they too checked themselves. I was advised to return the wrong item at my expense and with additional cost of tracking before they were willing to make it right. I advised they could send me a return label since the error was on them and not me no matter when I choose to open the package. It was then that I was advised of the 3 day return policy 24 hours later and that I had forfeited my opportunity. Even on their website it says the customer would be responsible for the cost of fixing their mistake because they absolutely do not offer refunds so why would there be a need to return anything except a mistake made on their end!!? The bundle offered 5 different items. I received 2 of the same. I didn't package the things so before they are willing to make it right, I must first return the item they gave too many of and pay to return it with tracking cost too. I don't feel I need to do any of this to receive what I paid for and certainly not at my expense for a mistake they made. They can have the double product but not without providing me with a return label or whatever, that will not cost me another dime. I have already paid for shipping to receive the correct items. If they made a mistake which they did, they need to make it right and take the company lose. Why would any upstanding company expect the consumer to take the loss on an error they made? The owner Crystal expects a journey report on the use of her products and that can't be given because I didn't receive what I ordered and paid for in the first place.

  Desired Outcome

  If they don't want to right their wrong at their expense, they can refund the whole package because I truly don't have a use for something that's missing a very important component. I've reached out twice, and they are not willing to budge so this was my last resort. It's now on principal. People try and support Black Owned Businesses and they have no problem letting you know you're not valued or put people in place to represent them that does that very well.

• Anonymous complaint:Delivery Issues

  03/10/2020

  Delivery Issues/Poor Customer Service I ordered the Hair Repair Conditioner and Shampoo Set and the Silk Foam Wrap from Elite Hair Care ($61.84). I received the order on 1/25/20. Upon opening the package, I saw two bottles (conditioner and foam wrap) not the shampoo. One of the bottles or both leaked in the package. The bottles and the papers inside were saturated. Their damage claim policy on the website says to contact them via email within 3 days and include pictures of the damaged items and they will send instructions on what to do with the items once a claim is in process. I sent an email that same day (1/25/20) explaining what happened and attached pictures. I resent the email again on 1/27 just in case they didn't receive it. A couple days went by and I didn't receive a response so I sent it again on 1/30/20. On 1/30/20, I received an email from customer service (Harriett ) with no instructions on returning the damaged products for an exchange or refund and didn't address the missing shampoo. She stated I should measure how much product was left in the bottles and explained why it leaked. Really! It leaked because Elite Hair Care does not properly wrap their products. Plastic wrapping would solve that problem!! I refused to do that. I responded (1/30) once I saw the mess from the leaking products, I put everything back in the package, contacted them and was waiting to get instructions (as they stated in the policy). I again asked about the missing shampoo. I received an email on 2/2/20 that they would forward my email to the owner (Crystal) to get her perspective on this matter and would respond within 48 hours. I didn't receive a response in 48 hours-several days went by and I sent an email on 2/8/20. They responded on 2/9 and said that it was confirmed that they didn't send the shampoo with my order and it was being prepped for shipment. As far as the damaged products, their statement was "It appears the products that spilled out was due to the package being tossed and thrown and the tops may have opened or came loose and some of the product leaked out". I guess it was the post office fault that Elite Hair Care doesn't take the time to make sure their items are properly secured. I finally received the shampoo!

  Desired Outcome

  I would like a refund or replace the conditioner and the foam wrap that I paid for.

• Anonymous complaint:Problems with Product/Service

  01/22/2020

  I placed an order and received a damaged product and a partial order. Also the partial order was a big delay in receiving. 11-15-19 I placed a $68 order for hair products, which included an edge brush, edge repair growth cream and edge repair growth serum. Then I placed another order around 11-25-19. I received the shipping info on the 2nd order first, so I inquired as to why and was told it was on backorder. I explained I was online when she was live and was told I could order the product and was never told it was on backorder. So I told her to just cancel the order. I was told that was not possible, no cancellations. So I then asked why were funds disbursed from my account if the products are unavailable. I got no response. Meanwhile, the second order was received damaged, the bottle was not broken, but the contents had spilled out. I sent an email the same day and sent pictures. I never heard anything. I finally received a another package but the brush wasn't included. I emailed them and mentioned I never got a response about the damaged product and I never received the brush. I got a response saying too much time had past and I must notify them within 3 business days. They never mentioned the brush. I replied and mentioned I got no response about the brush. Never got a reply

  Desired Outcome

  I would like the damaged product replaced and receive my entire order.

• Anonymous complaint:Delivery Issues

  01/16/2020

  Product arrived damaged because caps on bottles were open and liquid leaked into pack. Tried to contact but cannot. by email and phone#whichnotworking Order *****paid $60.99 by cc. Cannot contact merchant's email address or phone # does not work. Contact info is not valid.

  Desired Outcome

  To be able to talk merchant to tell what happend Both bottle caps were opened and thats why it spilled out All they had to do was close the tops. Package was not open when it arrived.so it is not the usps fault.If it can't be replaced i would like a refund There no way to contact them

Customer Complaints Summary

13 total complaints in the last 3 years

of those, 1 complaints were closed in last 12 months

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