We're Here to Assist YouYour experience and satisfaction matters. We strive to provide the best service we can to our customers and want to know how we can improve. Please provide your feedback if we've missed the mark or tell us what we have done right. Feel free to ask questions, too. You can fill out the form provided, give us a call, or send a secure message through Online Banking. We look forward to hearing from you. Show
Monday - Friday: 7:00 a.m. CT - 9:00 p.m. CT Local: Toll Free: 806.785.5626 For Treasury Management and Payment Solutions SupportMonday – Friday: 8:00 a.m. CT - 7:00 p.m. CT Toll Free: 877.835.4183 For Wealth Advisory SupportPhone: 833.982.0037 or 806.788.2899 For Wealth Advisory Client Service & SupportPhone: 833.982.0037 or 806.788.2899 For Retirement Plan Services SupportMonday – Friday: 8:00 a.m. CT - 6:00 p.m. CT Phone: 800.399.2083 Additional ResourcesLocations Warning: You Are Leaving This Site.You are about to follow a link to [Link]. To proceed, click 'continue' below. To remain on this site, click 'cancel' below. Cancel Continue Our friendly and helpful associates are happy to help with all your banking needs.Lost or Stolen CardsFirst Bank & Trust Company Check Card - 800-528-2273 First Bank & Trust Company Credit Card - 800-854-7642 Routing Number
First Bank & Trust Company's Free Telephone Banking SystemWe recently enhanced our telephone banking system. You can still enjoy all the current features plus new capabilities, including improved speech recognition and greater access to accounts and information - including loans. Please call the new toll free number at 833 FIRST 11, or 833-347-7811 in order to access your accounts through telephone banking. Mortgage SupportSouthwest Virginia Region - 423-793-8136 Northeast Tennessee Region - 423-282-1130 Shenandoah Valley Region - 540-885-8000 First Trust & Wealth Management SupportBrokerageBristol - 276-466-9222 Johnson City - 423-282-9032 Staunton - 540-213-8001 TrustNew River Valley Trust Region - 540-260-9060 Shenandoah Valley Trust Region - 540-213-8001 Southwest Virginia/Northeast Tennessee Trust Region - 276-466-9222 Merchant Card ServicesTerminal Support (24/7 - 365 days a year) - 800-782-1266 Please have your Merchant Identification Number available when you call. Agricultural DivisionContact your nearest office or call 540-437-0604. BaZing- FirstPerks Customer Service: Toll Free: 855-822-9464 (8am- 5pm CT, Monday - Friday) Contact A Branch locationFirst Bank & Trust Company offers several convenience services to give you secure real-time access to all of your First Bank & Trust Company accounts via the internet. At any time of the day or night you can check your balances, transfer funds, monitor accounts for unauthorized activity and much more. With Apple Pay, you can simplify the way you shop by adding your First Bank & Trust Company Check Card(s) to the Wallet app on your iPhone® 6 (or higher version). Then, you can easily check out at many of your favorite retailers with just the touch of your finger. You must be a customer in order to sign up for Apple Pay. If you are not a current customer you can
open an account online in about 5 minutes. Get Started With Samsung Pay, you can simplify the way you shop by adding your First Bank & Trust Company Check Card(s) to the Wallet app on your mobile device. Then, you can easily check out at many of your favorite retailers with just the touch of your finger. You must be a customer in order to sign up for Samsung Pay. If you are not a current customer you
can open an account online in about 5 minutes. GET STARTED With Android Pay, you can simplify the way you shop by adding your First Bank & Trust Company Check Card(s) to the Wallet app on your mobile device. Then, you can easily check out at many of your favorite retailers with just the touch of your finger. You must be a customer
in order to sign up for Android Pay. If you are not a current customer you can open an account online in about 5 minutes.
GET STARTED How can I talk to FirstBank customer?By calling FirstContact on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000. By emailing FirstContact [email protected].
How do I check my FirstBank account balance with my phone?Quick, Convenient, Secure and Easy Way of Banking. Create PIN. Simply dial *894*0#, a list of masked debit cards linked to your account is displayed. ... . Airtime Recharge for Self. Dial *894*Amount# ... . For Transfer. Dial *894*Amount*Account Number# ... . To Check Balance. Dial *894*00# ... . To Deactivate Your Mobile Number. Dial *894*911#. Does FirstBank and Trust have Zelle?Zelle is free through the FirstBank Mobile App and FirstBank Online Banking. Must have a bank account in the U.S. to use Zelle. Terms and conditions apply. To send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.
How do I use Zelle in FirstBank and Trust app?How do I use Zelle? You can send, request, or receive money with Zelle. To get started, log into your mobile banking app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you're ready to start sending and receiving with Zelle.
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First Bank and Trust customer Service
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