How long is the flight to London from me?

This refers to LX177 (Singapore to Zurich). This was a ghastly flight with the food being an outstanding disgrace. I did complain the CEO of Swiss who seems to have taken no notice. I would strongly advise anyone contemplating using this flight to seek an alternative carrier.

You have set and are maintaining excellent standards; keep it up!!!

Pros: "The crew were very good. Seats were small."

Cons: "horrible dry croissant for breakfast"

Cons: "Had to pay the $259.00 to get another flight because my name wasn’t on the flight had to be on the phone for a hour and 28 minutes just to get my name on a flight after I paid over $900.00 on my round trip flight this was an awful experience and did not and will not book any flight ever with these airlines or the company representing them as VAYAMA"

Pros: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."

Cons: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."

Pros: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."

Cons: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."

Pros: "Crew was very courteous and helpful"

Pros: "Leg room always an issue. Crew really great."

Cons: "Gluten free option"

Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"

Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"

Pros: "The transfer after the flight was very helpful."

Cons: "Entertainment was absent."

Cons: "This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!"

Cons: "service was least friendly at this part of my flight"

Pros: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"

Cons: "the seats are small and very small space in comparison to Lufthansa"

Pros: "The flight waited for us as transit after delay of the firs flight from Munich"

Cons: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."

Pros: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"

Cons: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."

Pros: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"

Cons: "Short flight with no entertainment, no means to charge devices."

Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"

Pros: "Best flight for a long time. great service and entertainment."

Cons: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."

Pros: "787 is an excellent plane and I could sleep a little"

Cons: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."

Cons: "That it wasn’t a flight to Denver"

Pros: "The view out the window."

Cons: "Delayed, no leg room. No refeshments."

Pros: "Ground Staff (your frontline) were welcoming The seats are most comfortable, the cabin immaculately clean, the Staff polite, helpful and efficient. The flight was smooth including takeoff and Landing Thank You All"

Cons: "Have no complaints."

Cons: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"

Cons: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"

Pros: "Chocolate is a nice touch. Snacks (sandwich) was actually good."

Cons: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."

Pros: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"

Cons: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"

Cons: "I couldn’t take it. To travel to pass through Canada you need a Visa"

Pros: "Great flight. Lots of good food."

Pros: "Fast journey despite a short delay it arrived on time."

Cons: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."

Cons: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."

Pros: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."

Cons: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."

Cons: "Really old air crafts with disgusting seats, I don't know when they were cleaned. Wifi options given are horrible, If you really want to provide this option at least provide like full flight or in increments of hours not by data limit, this shows how archaic is your business thinking is!! You have to seriously update .."

Cons: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."

Cons: "You charge the ticket and my reservation wasn't there!!"

Cons: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."

Cons: "Even one member of the crew was not very nice with my young daughters."

Cons: "Same comments as above."

Cons: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."

Pros: "The entertainment system"

Cons: "Direct answer is "nothing"; however, it should be noted that this not a Swiss Air flight. It was a code share on a United Airlines flight."

Cons: "3 hour delay Noisy cabin due to loud engines One could hardly heard the movie audio from the Headphones during movie viewing even after they were replaced"

Pros: "Crew was friendly and made a bad situation as comfortable as possible."

Cons: "The flight was delayed for almost 3 hours for a issue with the pilot's chair. The movies reset in the middle of the showing."

Pros: "Courteous crew, good food."

Cons: "The beer selection could use some work."

Pros: "Overall service was excellent and staff was courteous and helpful."

Pros: "First leg was on United (codeshare) 767. The seat pitch on that version was good, even for a tsix-footer. The flight was almost empty, so there was plenty of room to stretch across seats and sleep. In order to avoid dairy, I order kosher meals - and the quality was OK. The cabin crew was nice to start with, and very relaxed and friendly as the flight progressed because of the low-stress service for so few passengers."

Excellent experience. On board chef. Overall will definitely fly Turkish again.

The bathroom were very clean, crews were very courteous, vegetarian food was good. Only issue was legroom. I will travel again by Turkish Airlines. It was the very first time travel by the airlines

My experience with Turkish airlines has very disappointing. The crew members were not polite during the flight, I had kindly requested for a cup of water, three times! But I had not received a single cup, I will not be flying Turkish airlines again.

I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…

Cons: "A very good entertainment and comfortable space between the seat"

Pros: "I love the food and the movies"

Pros: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"

Cons: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Pros: "The plane was too hot"

Pros: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."

Pros: "Full meal and entertainment system even for a shorthaul flight."

Cons: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"

Pros: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."

Pros: "Turkish do a good job of giving you a good service for your money."

Cons: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"

Pros: "Friendly staff, good Turkish food, plenty of movie choices, etc. Overall good."

Cons: "Seating space just too small for tall people: elbow room and front distance (awkward eating with long arms in confined space). But This is standard for most airplanes in economy class."

Cons: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"

Pros: "Big plane, friendly staff, good food."

Cons: "Sometime, it gets a bit too cold."

Pros: "the seats were more roomier than the flight to istanbul."

Cons: "One of the other passengers was being difficult and irritating on the flight."

Cons: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Cons: "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"

Pros: "The staff were very welcoming and the seats were very comfortable"

Cons: "Flight was a little delayed"

Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Cons: "Have yet to arrive"

Pros: "Comfortable flight, on time and good service"

Cons: "I book flights and they toke money and last minute when i went to the airport is not existing at all"

Pros: "Food was great so was service"

Cons: "My entertainment set didn't work"

Cons: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

Cons: "The boarding was a little more chaotic, but the host airport has a major influence on that process."

Pros: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."

Cons: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"

Pros: "Friendly good service"

Cons: "Istanbul changing gate to get to such long walk"

Pros: "Professional and friendly staff. Excellent film selection."

Cons: "Not enough security staff at Istanbuñ and no one from the airline to assist. The queues were too long at security so I had to run to make my flight. Lots of other people had the same trouble and I believe my cousin missed her connection."

Pros: "Everything was fine on this flight."

Cons: "Everything was fine on this flight."

Pros: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."

Cons: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."

Pros: "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."

Cons: "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."

Pros: "loads of room, great entertainment system, nice crew and the food was very good too."

Pros: "highly organized boarding process. I wish other airlines would adopt it. courteous, helpful staff, both on the ground and in the air."

Cons: "everything was very well done"

Pros: "Very professional and very convenient."

Cons: "Service on this flight was significantly better than the Cairo flight, probably just because this flight goes to London. Welcome drink were promptly served but the food choice was still a big no-no. EVERYTHING CONSISTS OF DAIRY PRODUCT THAT I M ALLERGIC TO. When I brought this to the flight attendant's attention, none of them was apologetic and none of them tried to find out another solution to me, who was flying their airline the first time and didn't know the not-so-diverse food option."

Pros: "I normally always like flying with TK - this was a clear exception. Unfortunately what normally feels rather enjoyable was today some 18 hours of suffering."

Cons: "My headphone - outlet did not work - had to hold the connector manually the whole flight tonhear something of the movie. But the boarding procedure was far worse - it took almost 1 hour standing up due to new rules of technical equipment and all bags having to be opened. I understand safety goes above all - but off you know You have this time consuming process - do it in an area where people can have a seat while waiting!"

Pros: "we arrived on time, as scheduled."

Cons: "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."

Pros: "It was a smooth flight."

Cons: "Food was so so. Turkish offers free excursions into Istambul for passengers staying over 6 hours. The excursion departs at 12p.m. This flights arrives at 11.25 a.m., but the lines in immigration are stupidly long. We arrived at the counter at 12.15. In a very unfriendly way, they explained the excursion had left, and no possibilities for joining it in Town. So, we were stuck at the airport for several hours. How stupid is to offer an excursion to passengers in layover, but program a flight with 300 passengers to arrive just in time to miss the excursion? Somebody has to think this over. This excursion should leave at 12.30, and it would avoid dozens of passengers stuck and unhappy."

Cons: "the first flight (from Dhaka to Istanbul) was long, but great. full entertainment. the second flight from Istanbul to London had zero entertainment (the flight is obviously international and 4-5 hours long). there should be an easier way to request a vegetarian meal when i buy my ticket through your website. I shouldn't have to go through some convoluted way of contacting the airline to find if there is a veg option."

Pros: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."

Pros: "For a short flight, it was good. The seats were a bit bigger, and the crew was nicer. The food was ok."

Cons: "Again some attitude from flight attendants. The food is average but again subpar compared to previous flights with Turkish Airlines."

Cons: "This flight was pure misery. In the Istanbul airport flight gates are not announced until an hour before your fight. This would be fine if Turkish Airlines would also allow us access to our flight at that time. The gate had been announced and we had to wait for them to set up a security checkpoint before we could even sit at our gate. This security checkpoint was set up at a point where nearly everyone on the flight was waiting. This caused it to be a huge delay of people concerned about missing their flight. Little did they know that they had nothing to be concerned about because our flight would eventually be delayed two hours. We were eventually loaded onto our plane which apparently was having some technical issues despite just landing in Istanbul. There were people who had rode in on the plane that was eventually deemed unsafe to fly because of an error with the steering mechanism (which we were not even told what was going on until we boarded a second plane). While they determined this we sat on a hot, non air-conditioned plane full of screaming children. I understand why they were screaming and wanted to join in. We eventually had to deboard the plane and wait for them to secure us an alternate plane. They attempted to deliver the plane to the gate, but were unable to steer the first plane away from it, so we had to be transported by bus to the open tarmac. There was no order or organization as to how people were loaded on to either the bus or plane and it was pure and utter choas that delayed our flight even further. The plane we boarded did not have inflight entertainment so we sat on our four hour flight to London left to our own devices. When we arrived in London it was pat the point of public transportation trains running and I had to reroute to a bus. By the time I arrived at my flat it was 4 in the morning. Turkish Airlines has been the most chaotic, unprofessional, disorganized, and inefficient airline I have ever traveled on. My tale will continue with my return flights and how they lost my luggage and it hung out in Istanbul for a few days before being returned to me. I can not stress enough to others to never travel with this airline. The cheaper price is not worth it."

Pros: "What can I say, didn't much like anything"

Cons: "Cabin staff were blatantly prejudice, would not assist anyone who wasn't Turkish or of their color. I had an injury and surgery to my right foot, and as a result was using a walking can for m9bility. One my return flight to UK one cabin crew member decided in their wisdom to place said cane in the overhead bin. I advised her, I didn't like nor think this to be a good idea. Things move when taking off and my fair was if one wasn't aware the cane was there it may fall and injure someone. She insisted, and put the can into the overhead bin, and surprise, one of her fellow cabin members opened this b8n, and down came the cane on a passenger's head. For her injury, they offered her water and proceeded to hand the cane back to me. On flight TK 603 or TK 1983 we were assigned seats in economy row 20 A and b, well my son was seated in 20B, almost sliced his palm on the armrest, because the cover that should have been there wasn't, thus exposing jagged metal. I had to insist that we be moved and they should NEVER allow the cabin be loaded with such dangers visibly exposed. They didn't seem to show much concern, since the flight was full of "blacks"...! On our maiden flight on this airline, we had a 15+ hour layover. Couldn't get assistance from airport staff on simple questions such as where could one rest for the 15 hours, airport staff are busy riding around on automated wheel chairs, and when we asked them to assist an elderly lady who obviously could not walk the distance to her boarding gate in Istanbul, we were met with glares, or look of "they don't know English" or simply being miss directed, whilst my son carried this ladies heavy bag, including his own, and I on my walking stick, until we located the infraction desk, where a true gentleman, by the name of Mahmet came to our rescue, or more importantly took over the matter and assisted this lovely lady who was heading back to new york, to get her water for her medication, a chair to sit on until a wheelchair was brought to her. Honestly, in the many years that I've traveled, I've never seen or encountered a group of unprofessional, disrespectful and just downright prejudiced to visitors to their country! You couldn't pay me enough to visit Turkey or ever fly Turkish Airlines again in my life. So, so disappointed and disgusted by the whole experience it begs the question, how was this airline voted the 2nd best airline in Europe? You must have a very low ranking requirement, or my expectations are just too high for this airline, airport and the people I encountered."

Cons: "The security at the Turkish airport. There were very long lines, people pushing each other, screaming. Security put some extra stamps for particular people randomly. There were three women from the same country with the same type of passport who one of them happened to be pregnant. They put extra stamp on her passport. When I asked one of the security why her he said it was random and it was American procedure. The woman started screaming after she was checked twice more and they started to use a detector on her belly. It was all crazy when another family was checked and the security decided that the three kids were okay but the parents weren't. The security told the parents to separate themselves from the kids for double checking. The father started screaming as well. It was all horrible."

Pros: "All the movie options, the great food, the great service, and the timeliness of arrival."

Cons: "Nothing, it was great!"

Pros: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."

Cons: "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."

The crew were excellent. Seat was a little uncomfortable. Otherwise excellent.

We spent extra for legroom by the toilets, and yet we had not even a pocket to store our headphones or water bottles, so had to wedge them in the side of our already cramped seats. Most uncomfortable flight ever. AND the staff allowed a man to relocate into empty seats across from us and he coughed for the entire flight, yet no one told him to put on a mask! We felt very unprotected by this flight crew—very disappointing.

The Delta plane was super uncomfortable and the food was terrible.

Boarded, departed and arrived early. Perfectly comfortable for an economy flight and spare seats allowed us to spread a bit. Decent food and plenty of drinks to keep us going. Excellent in flight entertainment system. Friendly and helpful staff. We were not able to check-in online, so had to do this at the airport, not long before the flight. Assume this was why our family of 4 was not seated together. It is rather frustrating to be sent a link to to check-in and then be denied without any explanation.

5 hour delay on the runway

Unfortunately this was operated by Delta which is nothing like Virgin.

This was a delta economy flight. Staff were nice but everything else pretty rubbish tbh

Erything was excellent and easy

Pros: "Crew are always top notch, free drinks are readily available and entertainment system is great."

Cons: "The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt."

Cons: "They have to uptade the airplanes"

Cons: "Bad entertainment system"

Pros: "The flight itself was good! The one from London to Delhi was better than from JFK to London"

Cons: "I wasn’t told about my baggage were being delivered through different airlines the other day!"

Pros: "A smoothtrip run by great staff."

Cons: "Thé food was rather stodgy overall."

Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."

Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"

Pros: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."

Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."

Cons: "Everything incl customer service at the airport"

Pros: "Fast boarding and nice staff. Food selection was ok"

Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"

Pros: "Easy and on time boarding."

Cons: "Seats are extremely small. And when the seat in front reclines they are basically in your lap."

Pros: "Food and service was ok"

Cons: "Delayed at the airport. Very little leg room and hot while waiting to yake off. Entertainment was really bad. Bad screen and sound quality was awful."

Pros: "love the lounge and easy check in and boarding, great attendants and smooth trip"

Cons: "would be nice if lounge was open earlier - arrived for 8:30am flight and had to wait around in freezing cold terminal with no coffee for an hour"

Cons: "It was terribly late. No one had a clue on when flight would depart."

Cons: "They switched my gate 5 times and lost my baggage."

Cons: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"

Pros: "Crew was professional."

Cons: "Couldn't stretch my right (window side) leg. Display quality was poor."

Pros: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."

Cons: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."

Pros: "Quantity of food was less for the dinner time..but overall experience was good.."

Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."

Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."

Pros: "The crew was friendly and did a great job."

Cons: "The seats were a little tight."

Pros: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"

Cons: "Vegetarian food selection could be better, need more content in movie selection"

Pros: "the food was very good and they hd a good list of selections of movies."

Cons: "the crew was very dry. they did not seem too happy."

Pros: "The food was surprisingly ok and the seats in PE were comfortable, plus there were two USB ports, perfect!"

Cons: "Being woken up to be asked if I wanted to eat, twice! If I wanted to eat, I wouldn't have a sleeping mask on my face, or be asleep! Plus, upper class and premium economy didn't board first."

Pros: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"

Cons: "Leg room is a little tight"

Pros: "Mostly everything was fine."

Cons: "Not really anything particularly that I didn't like."

Pros: "We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!"

Pros: "Staff excellent - Inflight screen useful."

Cons: "Could not do online Check in - apparently as there were 4 separate legs on my Ticket."

Pros: "At JFK the lounge and service was the best I have encountered."

Cons: "No wifi was absolutely aggravating. Seat space was bad as well - very little leg room."

Pros: "The meals were very small and not very tasty. Economy appears to have lost staff as it takes the entire flight to get a drink and dinner, the feeling you get is that you should just get on board and then sit quietly for 7 hours and not ask for anything. The entertainment does not have a very large selection and if you fly regularly does not seem to update very often."

Cons: "Wasn't Virgin Atlantic, it was delta. We thought we were flying Virgin Atlantic. Dissapointment #1 Interactive TV's were horrible and required assistance to work them. Touch screens weren't responsive. Food was bad."

Pros: "Not much to be honest. Which is a shame because I usually love the service from Virgin Atlantic."

Cons: "The TV system needed replacing. The controller was broken and the sound was terrible. Made my flight longer than needed."

Cons: "My luggage didn't arrive at my destination until 2 days after I did. And after I checked my luggage, a leather satchel was stolen from my suitcase. I reported the theft to Virgin Atlantic and requested a report nearly a week ago and have heard nothing back. I am usually careful about packing luggage, and did not think the leather satchel would attract a thief working for the airline, but I will not make that mistake again! DO NOT TRUST VIRGIN TO HANDLE LUGGAGE."

Pros: "It was a lot faster than originally predicted."

Cons: "The inflight entertainment system kept glitching and needed to be reset a few times"

Pros: "Very friendly and professional staff. Clean cabin."

Cons: "Not the most comfortable seats. Dinner not very tasty."

Pros: "Pleasant crew, quick boarding."

Cons: "Late departure, late arrival due to a plane at our gate. Very poor quality media systems, cramped, inconsiderate passenger next to me taking up more room than necessary. Cramped."

Pros: "Great Service, comfortable seats, good choice of movies"

Cons: "Food...Does not encourage healthy eating...but I this is nothing our the ordinary for flights"

Cons: "The fees for the sporting bag was out of control expensive"

Cons: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."

Pros: "Stewards dis perfect job"

Pros: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."

Cons: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"

Pros: "In flight crew worked hard"

Cons: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"

Pros: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."

Cons: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."

Pros: "Plane was clean. Staff helpful"

Cons: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("

Cons: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."

Pros: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."

Cons: "The crew dropped the bottle to the head of my son."

Cons: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."

Pros: "Service, yr air hostesses are so polite."

Cons: "Food was too little for dinner and breakfast both"

Pros: "From start to finish there were no hiccups. It was a pleasant journey."

Cons: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"

Pros: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."

Cons: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."

Pros: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."

Cons: "Poor announcements"

Cons: "muffin for breakfast ?"

Pros: "Flight crew & overall experience was positive. Meal & entertainment were good."

Cons: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."

Pros: "Flt was great - service was great"

Pros: "Flight was good and everything worked out perfectly."

Cons: "Lateness and virtually no food at lunchtime"

Pros: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."

Cons: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."

Pros: "Got to destination safe and sound and was thankful for that!"

Cons: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."

Cons: "The flight was delayed but due to efforts of the pilot we were on time!"

Pros: "they asked me if I wanted an upgrade to business class - nice"

Cons: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."

Cons: "When I was boarding all representatives was very unfriendly and I would say they were rude."

Pros: "Plenty of leg room in economy. Will fly again."

Pros: "Good movie selection on flight"

Cons: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."

Cons: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Pros: "Pleasant flight crews on all flights."

Cons: "Cramped seating in coach."

Pros: "Service was spectacular. The United crew was awesome."

Pros: "Everything seemed all right"

Pros: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."

Cons: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."

Cons: "Seats in economy class were crammed with next to no leg room"

Pros: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."

Cons: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."

Pros: "It was cheap and easy to book"

Cons: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."

Pros: "Overall the flight was better than most. The crew was friendly, competent and as attentive as coach allows these days. I appreciated the attendant who asked the man in front of me to put his seat back up during the meal. The little red pillows were great - big enough to be useful and comfortable. Although we chose not to watch a movie, we were impressed with the offerings. Comfort on a long flight in coach is a thing of the past but we knew that when we chose to fly that class."

Cons: "Most of the crew was great (hence the five star rating) and the flight in general was at least on a par with competitive airlines but we did have an unpleasant encounter with a young man who we were told was the purser. When my husband asked about what seemed to us like a very high level of security (including dogs on the gangway as we boarded the plane), this young man replied in a very condescending manner,"It's America. You tell me". Well, we are Americans, not always in agreement with our country's actions and attitudes, but that comment was needlessly dismissive and hostile."

Pros: "Great plane good price for plane ticket."

Pros: "Everything was very good with an exception of being very tight space wise"

Cons: "no leg room, tight rows"

Pros: "movie selection was good. sound was surprisingly good too. crew was efficient and friendly enough."

Cons: "my seat wouldn't stay back. pretty annoying on a red eye."

Pros: "The food was good and was served with professionalism.It was an excellent service no doubt."

Cons: "Security in Frankfurt - long lines"

Cons: "Breakfast/snack is very bad, but no airline provides anything decent."

Cons: "Meals and entertainment"

Pros: "The crew was very responsive. The dinner food was good."

Cons: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."

Pros: "Very helpful and accommodating"

Cons: "We had reserved a gluten free meal for my wife. When I went to check in it was gone from our reservation. The crew attempted to put something together so she would have food to eat but the response from their customer support team on the phone was not great. I recommend verifying all meals twice before 48 hours out. On a 7+ hour flight this is not fun."

Pros: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."

Cons: "Liked it all. Would fly them again"

Cons: "Delay and food was bad"

Cons: "All flights cancelled. Stuck overnight."

Cons: "boarding was late and slow, arrival at Frankfurt late"

Pros: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."

Cons: "Could not choose seats online,"

Pros: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"

Cons: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."

Pros: "Friendly and helpful crew."

Cons: "Seats not comfortable at all causing loss of sleep and terrible back ache."

Pros: "The entertainment was great with very easy to use touchpad. Great movies also. Food was good also."

Cons: "Space between the seats was less than I remember."

Cons: "too cramped to get out of row to the isle."

Pros: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."

Cons: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."

Cons: "Food was small portion, roll was chilled, not warmed up. There was NO snack in the middle of the flight, breakfast was very unhealthy, all sweets!!!"

Pros: "Great service. Friendly and accommodating."

Cons: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."

Cons: "there was delay of 2 hours and i missed my plain to next destination"

Pros: "The flight attendants were very helpful and the good was quite good."

Cons: "Nothing that can be changed. It was a long flight."

Pros: "Everything was smooth"

Pros: "Good pilots as usual new plane great service clean"

Cons: "Food could always get improvements"

Pros: "Really nice crew and service! Everyone was kind."

Cons: "I had problems with my t.v., the touch screen didn't respond / work very well. The pasta wasn't that appetizing either."

Cons: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."

Cons: "Took off almost an hour late. Flight personnel repeatedly skipped me for drinks, meals, etc. on plane for nearly 8 hours without a drop of water."

Cons: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."

Pros: "Movie selection, food, drinks"

Cons: "Lack of information on arrival (where to go, customs, etc.)"

Pros: "By far the best flying experience in a long time..."

Pros: "The crew was spectacular. They had 20 crew members."

Cons: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."

Pros: "The attention to service. We traveled with an infant and Lufthansa staff was more helpful and attentive than any other airline we've filed with our infant in the past."

Pros: "787 seat spacing (a UA plane, not LH)"

Cons: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"

Cons: "S7 asked for additional "fees" to cover flight expenses. They have charged extra for carry on luggage of 2,000 roubles. It was mentioned that it was international flight but they have refused to honor those rules. I have used the same bag on other airlines and did not have any problems."

Pros: "Everything was great on the flight! The food was good and we had a lot of drinks! The service is really good"

Pros: "The flight was on time, smooth connection"

Cons: "Delayed flight. Offered free direct tv to everyone but then came back on and said the "button" to select free tv wasn't working so never mind"

Pros: "Depart on time. Entertainment excellent"

Pros: "Overall good experience. I don't expect much for food on planes and dinner was acceptable."

Pros: "Aircraft crew and operations were excellent."

Cons: "My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based."

Pros: "The crew and in flight experience were excellent."

Cons: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."

Pros: "Everything was good, on time and without problems"

Cons: "Chairs might have been more comfortable"

Cons: "The 24 layover in Chicago with no possible flight out. If I didn't make the rescheduled flight, I would have been at least 48 hours in the airport waiting on another flight. Because I was unfamiliar with the area and was not offered any accommodations, I didn't sleep the entire time I was in Chicago. I also had to stand in line for a very long time and by the time I was done rebooking my flight all the airport restaurants were closed. I understand there are flight cancellations, but it just would have been nice if the airport was a little more accommodating."

Pros: "Service and food were excellent."

Cons: "Every seat had headphones, but the plug didn't fit the available jack. If we hadn't brought our own earbuds it would have been 9 hours of silence."

Cons: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."

Pros: "Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues."

Cons: "When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!"

Cons: "Flight had no movies/in-flight service. Departed an hour late."

Pros: "Excellent crew and very attentive, excellent seats most comfortable. Food was great. Very nice aircraft. Exceeded my expectation. Would recommend to everyone and would love to fly Lufthansa on our next trip!"

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