I will gladly do my best to help you get printing again. If you see the error "Print Cartridge Problem" try this: Show
1. Take out all of the ink. 2. Unplug the printer from the back while it is still on. 3. While it is unplugged, clean the electrical contacts on the ink cartridges and their conjoining electrical contact within the printer. I prefer to use a soft lint-free cloth for this step. Also, inspect the cartridges and their place-holder in the printer for defects (clogged ink, broken parts, etc). 4. Plug the printer back in and wait for it to completely boot up or to prompt to insert the ink. 5. Put the ink back in it one at a time and try to print a test page. Let me know if this works for you. Don't forgot to say thanks by giving "Kudos" if I helped solve your problem. When a solution is found please mark the post that solves your issue. Every problem has a solution!hp-concentra-wrapper-portletActions IssueThe quality of the printout or printed image is not as expected. Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. note: Solution one: Use genuine ink cartridgesHP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English). Solution two: Check ink levels and replace low or empty ink cartridgesFollow these steps to check the ink levels on your product, and then replace low or empty cartridges according to the results. note:
Solution three: Check the paperUse the following guidelines to make sure the paper you are using is appropriate for the print job. If it is not, reload the product with an appropriate paper type.
After trying the preceding guidelines, try printing again.
Solution four: Check the print settingsFollow these steps to check the print settings to make sure that they are appropriate for your print job. Step one: Check the print quality settings
Step two: Check the Print in Grayscale settingThe product software might be set to print in grayscale. Follow these steps to check this setting.
Solution five: Print and evaluate an extended self-test report and troubleshoot defectsFollow these steps to print, and then evaluate an extended self-test report. Step one: Print an extended self-test report
Step two: Determine which cartridges printed which areas of the extended self-test reportDifferent cartridges print different areas of the extended self-test report. Use the following steps to determine which cartridge printed which areas. The printer uses two cartridges: either a black and tri-color cartridge combination, or a photo and tri-color cartridge combination. The number and arrangement of color bars on the self-test page depends on the cartridges installed.
Step three: Check the extended self-test report for defectsIn general, if the product and its cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color across the width of the page. The black text on the page should not show ink streaks. Use the following table for examples of defects that can exist on the extended-self test report. The following examples are not inclusive, but tend to represent the most common issues.
Step four: Clean the ink cartridges using an automated utilityFollow these steps to run a utility to clean the cartridges if you found defects on the extended self-test report.
Step five: Align the printerFollow these steps to open the printer toolbox and align the printer, if you found defects on the extended self-test report.
Step six: Clean the area around the ink nozzlesFollow these steps to clean the area surrounding the ink nozzles on the cartridges. You need to complete these steps only if you noticed track marks or smears in the text on the extended self-test report as described earlier in this document.
Solution six: Replace the problem ink cartridgeFollow these steps to replace the problem cartridge if you saw defects on the extended self-test report. These steps are only basic instructions for installing a new cartridge. If you prefer detailed steps, click for here for step-by-step instructions on replacing the cartridges (c01577355) (in English).
Solution seven: Review additional informationAdditional informationHP offers additional resources for information on your product. HP recommends exploring these resources.
Solution eight: Service the All-in-Onenote: Service or replace your HP product if the issue persists after completing all the preceding steps. Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area. To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products. Why does my HP printer say check cartridge?Check/Wipe Cartridge Contacts: A common cause of the “Cartridge Problem” message is the gold contacts found on an electonic chip on the body of the HP cartridge being obscured with dirt/ink or even physically having been damaged.
How do I clear the HP check cartridge error code?To override HP ink cartridge error, remove and reinstall the indicated cartridge 2-3 times until it firmly seats in the slot. Then turn off the printer and remove all cartridges. Gently, with a dry lint-free cloth, wipe the contacts on the cartridge and carriage to remove any dirt or residue.
How do I reset my HP PSC 1315 printer?Step one: Reset the product
Unplug the power cord from the wall outlet. Wait 30 seconds. Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the product.
What do I do if my HP printer doesn't recognize the ink cartridge?You can resolve this problem by resetting your HP printer's internal memory: Remove the new ink cartridge and reload the old ink cartridge back into the printer. Wait for about 10 minutes before you proceed to the next step. Remove the old ink cartridge and install the new ink cartridge again.
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