Bank of the West ReviewsSort by: Show
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 Original review: Nov. 1, 2022 Worst bank to work with! DO NOT FINANCE WITH THEM! We paid off a loan held by Bank of the West for a boat purchased. Have been requesting paperwork for over 90 days to get the US Coast Guard documentation deleted from the vessel. Bank of the West has not complied with our request after weekly phone calls, emails and faxes. It should not take over 90 days to fill out 1 piece of paper! Completely unacceptable banking practices.
Alina of Sunnyvale, CA Verified Reviewer Original review: Oct. 27, 2022 After being a customer for 1.5 years, I received an obscure document stating that I was under investigation and not explaining the reasons. Some questions were really suspicious without context, others did not make any sense. Upon completion of the document, the money disappeared from my accounts, and I was refused the service with no explanation. The employees were rude and the management was unresponsive. I felt insulted and humiliated. I will never trust this bank again with my finances. I have reported them to FDIC.
Jamie of Greeneville, TN Verified Reviewer Original review: Oct. 17, 2022 I have dealt with Bank of the West for 3 years now. I make my husband’s loan payment for a camper he purchased while on the road. They won’t set up automatic draft for the payments and reaching someone to make a payment is a nightmare! If you reach a human, they say it’s a different department and transfer to someone who doesn’t answer and returns your call a week later so you can’t get paid off because of the late fees they add. It operates like there are only 2 employees who don’t communicate with each other at all!! Do NOT use this bank for anything!
Abraham of Hayward, CA Verified Reviewer Original review: Oct. 12, 2022 Date: 10/12/2022 We have been business customer of this bank for over 35 years, and we have multiple accounts with high figures. We are a small business we international and national sales. Out of all accounts, one checking account is used to interact with the outside and the rest are either strictly CC accounts or saving. On 9/16/2022, the bank put a hold on our main checking account due to fraudulent deposit, and this happened when I and another person on the accounts are out of town. This caused a huge disruption to our payments to our vendors and services; since we were locked out of the account and unable to access the online banking to make payments. Some of our vendors and service providers put us on prepayment. On October 6th, we opened a new account, and we were told that the account will be active online in few days. we received the email saying that the account can be accessed online. when I called the online customer service to set me up for access, they needed the branch to approve the process. The branch manager replied to me that it will be done by the end of the day. As usual with her responses, she totally forgot and I waited for the next day. Nothing happened. I emailed her and the regional manager and described the urgency; that is when she replied that in order for the new account to be active online, she needs to close the old account and make sure that all checks have cleared; which did not make sense. We need the access to the new account so we can use it to pay our debt and we can then close the account the minute we have access. This is an impossible process because we have payments on a daily basis and we have payroll, and our experience with their response time could leave us hanging. I do not recommend this branch for any business service. They are totally clueless about business banking and offer terrible service with many days to response to anything. I am now hoping that the regional manager can do something otherwise I will be moving to another bank soon. Read full review
Ken of Ford City, PA Verified Reviewer Original review: Sept. 19, 2022 7 weeks since they accepted our check to pay off our motorhome loan and no title. We have called 7 times and are still waiting. I have financed over 20 vehicles in my life and have NEVER had this much trouble getting a title and the best is they will only send a release and I need to pay to do title work in PA. DO NOT USE THIS BANK for any reason unless you want the runaround and get no resolve to problems and weeks to waste.
Sonia of San Francisco, CA Verified Reviewer Original review: Sept. 16, 2022 Worst bank ever! The customer service is very hard to reach and they need a week to answer a simple message. My debit is going to expire very soon and I didn’t get a new one. I contacted them several times but they lied to me. They told my new debit card will arrive the first week of the month and a week after it was the 10th and now they don’t even know if I’m going to received my card before the old one expire. I told them that this card is link to bills and that I would not be able to pay because of their incompetence. I don’t even have a credit card 'cause they forget to send me a new one. I keep asking them when I should get my new card and the answer is, "We don’t know…"
Kevin W of Citrus Heights, CA Verified Reviewer Original review: Sept. 2, 2022 Bank of the West has been a nightmare! The bank is so poorly managed and they are crooks. I would steer away from Bank of the West if you value your money. They charge fees on our accounts without reason nor services we signed up for to line their pockets. They lost their rights to use Zelle due to their own fraudulent behaviors costing us since we now cannot collect monthly revenue for our business via Zelle. They lie, cheat and should not be trusted. We recommend banking with the MOB before ever choosing to do business banking at Bank of the WILD West because, you will be sorry like we are for taking our business banking here. We have been through a nightmare trying to resolve our account issues. Even one of the bank managers at BOTW spent two entire days trying to fix our frozen account issues and she was told by upper management to forget using free transaction processing via Zelle and go with their fee based ACH instead. They see any way to depart you from your business revenue deposits as a way to better their profits and are the least customer service oriented bank I have ever encountered, save one very frustrated banking manager we actually do trust because she is the anomaly in this horrible financial institution. In fact, I hope one day the managers running Bank of the West are institutionalized for their ripping us off with no remorse. Read full review
Nikki of Hayward, CA Verified Reviewer Original review: Aug. 18, 2022 I have only had an account here for about 6 months. First I deposited a check into an ATM at one of their branches. The next morning I look at my account online and instead of there being the amount on the check available to me, it was negative the amount of the check I deposited. When I called customer service and put on hold for 2 hours they said it was an IT problem and they said hopefully it would be fixed but they didn't know when. It was fixed 2 days later. Then, I lost my debit card, called customer service again 3 times in a month to have them order me a new one and I still have not received a new debit card. I have to switch my money into a different account to be able to buy things unless I want to go into a branch and pull money out, which I don't want to do because I am too upset about all their mistakes in such a short time and I don't want to complain about it to the lady working in the branch as it is not her fault. I recommend banking anywhere else! Read full review
Edgar of Union City, CA Verified Reviewer Original review: Aug. 12, 2022 Had an account for over ten years. Recently changed mobiles to Apple - both IPad and IPhone. Trying to use the mobile deposit has resulted in abortive phone calls and repeated log-ins and verification. Visited the local branch that is still functioning to find a notice ‘Temporary Closure’. Every time I try to access the Mobile app on the website it informs me that the sessions has timed out. One of the worst banking experiences I have had with any bank.
Kim of Hopkinsville, KY Verified Reviewer Original review: Aug. 9, 2022 I have been trying to pay off my loan. They took the money but are giving me the run-around about getting my title. Every Time I call they tell me a different time frame. This is very bad business. It is so frustrating. I will never get a loan from them again. LastWhat happened to Bank of the West?The acquisition will add nearly 1.8 million customers and 514 branches to BMO's portfolio, and puts it head-to-head with Wells Fargo and RBC-owned City National, which are both domiciled in California. Bank of the West has more than 200 branches in California alone.
Is Bank of the West being sold?The equity offering is a key piece of the financing for Bank of Montreal's $16.3 billion purchase of Bank of the West, which will extend its retail footprint into the western U.S. and bulk up its commercial business.
Is Bank of the West changing its name?It will retain the iconic “W” brand, and there will be no changes in ownership, management structure, workforce or operations. Officials said all personnel and banking information will remain the same, including account numbers, PINs and checks. However, the web address will be changed to weststarbank.com.
Which Bank bought out Bank of the West?The parent company of BMO Harris Bank announced its $16.3 billion acquisition of Bank of the West last December. If approved, the deal would expand the Canadian firm's U.S. footprint. The $16.3 billion deal was large enough that federal regulators called a hearing to field comments from members of the public.
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Is Bank of the West going out of business
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