 Check here for the latest temporary changes in services, hours,
and closures. The San Jose Member Services office has closed. Please contact the Member Services Contact Center for assistance at 1-800-464-4000 or for in person services, the nearest Member Services office is at 710 Lawrence Expressway, Dept. 162, Santa Clara, CA 95051 The Member Services Department provides
information on benefits and Health Plan coverage. We provide enrollment information on the Individual Plans and options for continuing your membership with Kaiser Permanente. If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager. If you are unable to resolve the matter with the department manager, we are available to assist you in resolution. We also would love to hear about things that we have done well. If you were provided with outstanding service from an individual or a department, please let us know. Please email us. Contact Member ServicesOnline Member Services Call Center Hours Member Services also provides:
Visit our Healthy Living CenterKaiser Permanente San Jose’s Healthy Living Center is an interactive learning space with trained staff designed to help members navigate health resources. In our Healthy Living Center we can assist you with: classes, health education counseling, navigation of Kaiser Permanente’s wide range of valuable health information resources and online tools. Your doctor is onlineGet to know your doctors and browse recommended information and helpful online tools on My Doctor Online. From your doctor’s home page, you can also:
Most features are available only to members receiving care at Kaiser Permanente medical facilities. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057 Most features are available only to members receiving care at Kaiser Permanente medical facilities. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 1300 SW 27th St., Renton, WA 98057 What is Kaiser Group Number Northern California?Kaiser Permanente HMO (California) - Group #7145 (Northern CA), Group #230178 (Southern CA)
How do I speak to a live person at Kaiser?Call 24/7 at 1-833-574-2273 (TTY 711).
How do I get a replacement Kaiser card in California?Call Member Services immediately if your ID is lost, stolen, or needs to be replaced. To use your digital membership card, tap the card icon at the bottom of the Kaiser Permanente mobile app dashboard.
How do I get my medical records from Kaiser Permanente in California?Log in to kp.org and choose Medical Record from the menu at the top. Select from options on the menu on the left side of the screen and follow the onscreen prompts to view and/or download the most commonly requested medical records, including immunizations, test results, visit summaries, and hospital records.
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Kaiser member services phone number northern california
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