Legal and ethical requirements of mandatory reporting in aged care

Mandatory reporting is when the law requires you to report known or suspected cases of abuse and neglect. It mainly relates to children, but can also relate to adults if the person involved is living in a residential service.Mandatory reporting is when the law requires you to report known or suspected cases of abuse and neglect. It mainly relates to children, but can also relate to adults if the person involved is living in a residential service.

Mandatory reporting requirements

  • Mandatory reporting is when the law requires you to report known or suspected cases of abuse and neglect
  • It mainly relates to children, but can also relate to adults if the person involved is living in a residential service, such as psychiatric, aged care, or other government-run facility
  • The laws around who is required to report and in what circumstances are different in each state and territory
  • If you are unsure about your mandatory reporting requirements it is best to get personal advice. Search our Service directory for legal services that can provide free advice, or contact 1800RESPECT on 1800 737 732 or through online chat for a referral.
  • Most states and territories have laws requiring certain workers and professionals to report if they suspect child abuse.
  • In some cases, workers and professionals are also required to report instances of exposure to sexual, domestic and family violence, in recognition of the seriousness of this type of harm to the developing child.
  • In the Northern Territory, reporting is mandatory for any adult who believes a child has been, or is likely to suffer harm or exploitation, or be a victim of a sexual offence. Harm is defined to include exposure to domestic and family violence, along with other forms of abuse or neglect. The Northern Territory law also requires all adults to report serious domestic and family violence to the police.
  • In New South Wales and Tasmania, reporting where children are exposed to domestic or family violence is also mandatory. In South Australia and Tasmania, psychological and emotional abuse also fall under mandatory reporting, which can include a child witnessing violence or abuse in the home.
  • For more information on mandatory reporting requirements for child abuse and neglect see the Australian Institute of Family Studies Mandatory Reporting Resource Sheet.

What about abuse and neglect of adults?

Some states also have mandatory reporting laws for abuse and neglect that takes place in residential services, such as psychiatric, aged care, and other government-run facilities. This applies even if the person who has experienced the abuse is an adult. In some cases, having a reasonable suspicion that abuse has or may take place is enough to require you to report it.

If you are at all unsure about your mandatory reporting requirements, it is best to get personal advice. Search our Service directory for a legal service in your state or territory that can provide free advice on your mandatory reporting requirements

Check your organisation's policies and procedures

Many organisations have their own policies and procedures around reporting when children are at risk of harm, including harm from exposure to domestic and family violence. An organisation may require that at risk children be reported to child protection authorities, even where there is no legal requirement to do so in that state or territory.ritory under mandatory reporting law.

Information on mandatory reporting in your state or territory

Information contained on this page was current at January 2016. It provides a general guide only, services will need to check key provisions in their own state and territory on the relevant Departmental website.

  • Reporting child and abuse and neglect

  • NSW Mandatory Reporting Guide NSW Communities and Justice
  • Protecting our Kids NSW Communities and Justice
  • Child Story Reporter
  • Mandatory Reporters NSW Communities and Justice

  • NT Government Report Domestic, Family and Sexual Violence
  • Mandatory reporting of harm and exploitation of children
  • Report domestic and family and sexual violence
  • Report Child Abuse

  • QLD.Gov: Mandatory Reporting
  • QLD Department of Communities, Child Safety and Disability Services Protecting Children
  • QLD Government Reporting Child Abuse
  • QLD.Gov: Reporting Abuse

  • Department for Child Protection Reporting Child Abuse
  • SA Government Child Abuse Report Line
  • Mandatory Reporting Information Booklet to keep chidren and young people safe

  • Tasmanian Department of Communities Reporting Concerns about the Safety and Wellbeing of Children and Young People

  • Mandatory reporting in Victoria
  • Child sexual abuse: Understanding and responding booklet (word document)
  • Department of Human Sevices

  • Mandatory Reporting in Western Australia
  • WA Government I'm worried about a child or a young person
  • Department for Child Protection and Family Support

Preventing work-induced stress and trauma

Feeling stressed or anxious because of work is not ‘just part of the job’. Some jobs are more stressful than others but there are ways of managing stress before it becomes work-induced trauma.

Telephone and online counselling

Frequently asked questions about 1800RESPECT, including what happens when you call, privacy information and how to lodge a complaint.

When abuse has occurred in a Residential Aged Care Facility, a mandatory report is to be made within 24 hours to Police on 1800 081 549. If a report to NSW Police is not required then referral to Social Work should be considered so that a comprehensive psychosocial assessment is made.
Duty of care in aged care is the responsibility of workers and carers not to cause harm or injury to anyone under their care and to uphold their rights. This means providing a standard of care and comfort as well as listening and allowing the person to make their own choices.

What is the purpose of reporting in aged care?

Broadly, the SIRS requires aged care providers to identify, record, manage, resolve and report all serious incidents that occur, or are alleged, or suspected to have occurred, in a residential aged care service.

Is there mandatory reporting of elder abuse in Australia?

The Aged Care Act defines abuse that must be reported. The Act describes these abuses as 'reportable assaults'. Unlawful sexual contact and unreasonable use of force are forms of abuse considered 'reportable assaults'.