Package delivered to wrong address and they wont give it back

Even though it is not a common situation that the package you sent with a specific courier company gets misdelivered to the wrong address, it is still a possible scenario. Find out what to do in case your package was delivered to the wrong address and the receiver does not want to give it back.

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• Can I change the delivery address?
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• The courier has the wrong package. What now?
• What does undeliverable shipment mean?
• I accidentally opened someone else’s shipment!

What if my package was delivered to the wrong address?

Have you sent your package with UPS, DHL, FedEx or other courier company when your package got delivered to the wrong address? Here are some solutions as to what to do next:

• Check the tracking status – Check the tracking status on the courier company’s website, and see if there is any information about the person that received the package.
• Contact the courier company – The first thing you should do is to contact thecourier company directly. Courier companies have internal systems that can check the delivery status. After they see who signed for receiving the package, you can ask the company to resend the package to you.
• Check with the neighbours – The package was maybe delivered to the wrong address at your neighbour’s place and they might have signed for the package on your behalf. What you should do is talk to your neighbours and tell them about the misdelivered package. In case the neighbour refuses to give the package that was mistakenly delivered to them and won’t bring it back, you should contact the courier company in charge of delivery.
• Report to the authoritiesthe stolen packages – The courier might have dropped the package around your house, so before you report the stolen packages to the authorities make sure you check this. You can read all about stolen packages on this link.
• If another person’s package was delivered to the wrong address at your doorstep, you should contact the courier company in charge of delivery. The courier company will then rearrange the transfer to the right recipient. What will happen is a DHL, UPS or FedEx driver that delivered to the wrong address will collect the package from your location, and send it to the rightful receiver or sender.

Read more about:

• Shipping with FedEx
• Shipping with UPS
• Shipping with DHL
• Shipping with USPS

Can I get my money back if my package was misdelivered to the wrong address?

Package delivered to a wrong address with online stores

You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. The store should, from there on, contact the courier company, and if they are unable to retrieve your parcel, you should ask for a replacement or refund.

Package delivered to a wrong address with courier companies

Another scenario is that you have sent your package with a courier company such as FedEx, UPS, DHL or another and it got delivered to the wrong address, what now? If the package can’t be located within a few days and the courier company declares it as being lost, then you are entitled to take action and file a claim to get a refund for the losses. You will be asked to provide proof of the value of the package’s content. After the courier company evaluates the case, you will be informed of their final decision.

Package wrongly delivered to my address | Reasons for misdelivery

• If the place was rented before you moved in there, then the misdelievered package most likely belongs to the previous owners. Or maybe it was just a delivery mistake to a wrong address with the courier company. In either way, you should ask the courier company to contact the sender of the package and try to resend it to the right recipient.
• You changed the address after the order was placed. Sometimes it takes longer than expected for the courier to inform the assigned driver about the changes and re-routing of the package. Another situation is that if you change the delivery address once the package is on its way, then most likely the package will be delivered to the other, wrong, address.
• FedEx, UPS, DHL or another courier driver may deliver the package to the wrong address because they could not see the indicated house number. To ensure that the package will not be misdelivered to another, wrong, address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller.
• The tracking status says delivered, but you did not accept the package. Occasionally, for some reason, boxes might be marked by the courier as “delivered” even before their actual arrival. Sometimes, the courier will update the status even prior to delivery, as they already know they will deliver it not long after. The carrier could show up later, even though the tracking system indicates something different.

Misdelivered packages with Eurosender

Book your next shipping through Eurosender, and you will not have to worry about misdelivered packages to the wrong addresses. We work with the best courier companies to make sure our customers have a seamless shipping experience!

Our team is rather proactive, offering the best customer care to make sure there will not be any packages delivered to the wrong addresses.

On our platform, you can find a wide range of global transportation services for small or heavy parcels, depending on what you need!

Can I keep the package that was wrongly delivered to my address?

We don’t advise you to keep any package that was wrongly delivered to your address before trying to put the things back on track. The courier company will dig deeper into the case once the sender or the right receiver notifies them that the shipment was not delivered to the correct address. They will go down the line to find out where the package is located. They might show up at your door to ask for the box, and it shouldn’t come to you as a surprise.

This blog was written in collaboration with Monika Kelesovska.

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