This means the actual hair is a lot finer in texture, will last longer and is not heavily processed. Our package includes a full head of hair, application, Cut in & Style, and a follow up appointment in 2 weeks to make sure you are completely happy & confident in styling your new look. Showpony guarantees that its products are of merchantable quality (or applicable mandatory guarantees or warranties of the law in the country of purchase). The guarantee does not apply if the Goods are damaged because you did not follow the instructions set out in the Hair Care Information link under the FAQs section of the Website or damaged as a result of normal wear and tear, bleaching, colouring or unreasonable use or neglect. Show Showpony guarantee the tape against slippage for four to six weeks when our Hair Care Information policy and instructions are followed by using our specific hair care range. All claims must be made within 30 days of purchasing our product (except for faulty products). Any claims made after this time will be reviewed at the discretion of Showpony. CONDITIONS FOR RETURN OF PRODUCT Showpony allows returns of: (a) Goods that do not conform to the guarantee above; or (b) If you change your mind, but due to health regulations for hair extension products, only if they are in their original unopened packaging. (c) Goods that are unworn and in the original packaging. 7-piece Clip In Hair Extensions and 3 in 1 Hair Extensions must not have the gold tie removed from the hair pieces. If you have not purchased the products directly from Showpony, then you must return the products to the place of purchase to request a refund or replacement. This applies if you have purchased our products from a salon, wholesaler or third party. No direct consumer complaints will be handled by Showpony unless specifically approved by Management. RETURNS PROCEDURE To organise a return, the following procedure should be followed.
Retail Customers - Lodge an online return here Wholesale Customers - Contact us on 1800 233 386 INCORRECT SHIPMENTS We request that any queries regarding incorrect orders or missing stock be reported to our Customer Service Department via free call (1800 233 386 in Australia or +61 7 5522 0488) immediately and within 7 working days of stock being received. This will enable us to fulfil your original order and allow us to correct your invoice and account promptly and correctly. Hair will not be accepted if it is not returned in original packaging and in original condition. REPLACEMENT OR CREDIT For all warranty claims approved by Showpony, we will replace the product with the exact style and colour match as originally ordered. Customers will receive a credit or refund for the original cost if replacement is not commercially possible. A credit, refund or a replacement preference needs to be specified when completing the RA form and will be at Showpony’s discretion (subject to applicable law). REPLACEMENTS NOT SUBJECT TO GUARANTEE CLAIMS Any requests for a replacement or colour swap that is not the subject of a guarantee claim, will incur a 10% handling fee of the total value. MANDATORY LAWS If the terms of this returns policy are inconsistent with the laws of the country of purchase of Showpony products, then those laws prevail over these terms to the extent of such inconsistency. RECOMMENDATIONS Weft hair extensions/ Mini Micro Bead hair extensions are only recommended for use on clients with medium to thick hair. Tape hair extensions are recommended for all hair types – fine, medium and thick. Please note that customers with thick hair may require more than the recommended number of packets, to achieve the desired result. Showpony’s Hair Care range is especially formulated for use on all hair extensions produced by Showpony. Do not use shampoo or products containing Argan or Moroccan oils, protein, citrus, high alcohol content, Keratin treatments or lauryl sulphate. This includes any medicated or toning shampoos and fake tanning products. Using these products may cause tape slippage and/or discolouration to your extensions and may void your warranty. How much does it cost to put in tape in extensions?The price of tape-in extensions varies depending on the salon you visit, the length and quality of the hair, and other factors. In general, though, you can expect to pay anywhere from $200 to $600 for a full head of tape-in extensions.
How long do tape in extensions last in your hair?"With proper application and maintenance, tape-in hair extensions can last on average six weeks," she says. "If you wash your hair daily, expect more of a four to five weeks [of wear]."
Can I do tape in extensions myself?Tape extensions CAN NOT be applied by yourself or a friend-they simply will not last because the tape bonds need to be applied precisely to bond together correctly.
What are the cons of tape in extensions?You can't wash your hair or excessively sweat for 24 – 48 hours after application because the bond needs time to cure and adhere properly to the hair. You will need to use a shampoo and styling products that are free of silicone of any oils because they could cause the panels to slip.
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