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Behavioural Interview Question – Tell Me About A Time You Had To Communicate With Someone Who Was DifficultIn this post We will answer the Behavioural Interview Question – Tell Me About A Time You Had To Communicate With Someone Who Was Difficult. We’ll cover:
Conflict with people is inevitable in the workplace, with people having different communication styles and personalities it’s not something you will get around if you’re working with other people. So the interviewer really wants to know HOW you navigate it when someone isn’t peachy all the time or they might be difficult to communicate with or unwilling to cooperate. This is an obstacle that gets in the way of productivity and they want to hear about how you’ve dealt with it in the
past. How can you turn someone’s Frown Upside Down? (Cheesy I know).
I was working with the development team on the company website. I needed to guide them with what we wanted and they needed to do it. The head developer who needed to make
the changes was a bit difficult to communicate with, and since there was a lot of communication needed between the two of us to get the job done successfully I knew we needed to do something about it. What were the actions that you took and what outcome did they lead to?
So the Result was: He didn’t respond well. He wanted to communicate via email but he was really non – responsive. He wanted a ton of notice for anything which was not always possible, he said there was nothing I could to make working together easier. He
was really just grumpy and unhappy in general. He was a great developer though and I knew I couldn’t give up because we would just be starting again from square one. We had a job to do together here. So 2nd action I took was, asking him what was going on. I just got really real with him, just went and sat with him and brought him a coffee and said: “What’s going on with you? Is everything ok?” I feel like our working relationship could be better and I’d like to
make sure that you’re ok because you don’t seem like yourself? He broke down and told me that he was overwhelmed. He was having issues at home with his wife snoring and he couldn’t sleep properly, he said he hadn’t slept in weeks, he had big backlogs of work and high expectations on him to do a lot in short amounts of time, he apologized for giving me the cold shoulder and being so difficult to work with. He appreciated my concern and wanted to make a better
effort to let me know where he was at with things. Highlight anything interesting about the story – So for me the learning here was, that this person was actually not a difficult person to communicate with under normal circumstances. But the thing that was causing him the problem was 2 fold, both his lack of sleep and a lot of work was making him cranky and snappy. His communication skills were fine the problem went deeper than what
was on the surface. And there we have it: The answer to Behavioural Interview Question – Tell Me About A Time You Had To Communicate With Someone Who Was Difficult. Can you think of a time you had an opportunity break down the communication barriers with someone? How
did you feel afterwards? How did it turn out? Nailing the interview questions is great! But There is a lot more to interviewing than just answering the questions. In fact if all you do is answer the
questions alone, you’ve already lost the interview. There is a whole interview strategy at play and if you’d like to learn more you can get started with me by clicking the link below to grab my free guide:
What you’ll get inside the guide:
If you are still getting stuck because you can’t think of your own stories… I’ve included 25 questions that you can ask yourself to come up with your stories much quicker!You’ll get all this in a beautifully designed workbook prepared specifically for you to prepare for your interviews. By the end of working through this guide, you’ll be feeling confident and ready for any situational interview that comes your way! Here is some feedback I’ve gotten from this guide, and I get new emails like this every day, and they NEVER get old!
By the end of working through the guide you’ll be totally ready for any situational interview question that gets thrown your way! Click below and grab it now.
Do you know one person who could benefit from the information in this post? If so, do your friend a favour and share this info with him/her. And remember, the current system isn’t perfect, but you can outsmart it. I’m here to prove to you that you do have what it takes. Thanks for reading and I’ll see you next week back here in my digital corner. In Work & Life I’ve got your back! How do you answer Tell me about a time when your communication skills improved a situation?Talk to the interviewer about a time when you used your excellent communication skills to improve a potentially harmful situation with a co-worker or client. Perhaps you saved a sale, were able to reiterate the intention of an email before feelings were hurt, or you helped a cross-departmental effort to go smoothly.
How will you improve your communication skills give one example?There are specific things to do that can improve your communication skills:. Listen, listen, and listen. ... . Who you are talking to matters. ... . Body language matters. ... . Check your message before you hit send. ... . Be brief, yet specific. ... . Write things down. ... . Sometimes it's better to pick up the phone. ... . Think before you speak.. How do you explain communication skills in an interview?Demonstrate your understanding of key communications skills such as active listening, clear articulation, confidence, and empathy. Be aware of your body language, and use your expressions and tone of voice to build a friendly but respectful rapport with your interviewer.
Can you give an example of a time when you've had to communicate an idea persuasively in writing?At the end of the email I made sure to state that people needed to respond so that I knew the email was received. The night before, a few people had not responded, so I had to call them to ensure they knew what time to get at the airport. In the end everyone got the message, and we all left on time.
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Tell me about a time when your communication skills improved a situation
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