CALIFORNIA WILDFIRE - Residential Property Policies: Show Email UsWe appreciate hearing from you! If you are contacting us to report a claim, please log in or call 1.800.CLAIM33 (1.800.252.4633). We are available 24 hours a day, 7 days a week, 365 days a year. As a company policy, Travelers and its employees do not accept or consider unsolicited ideas, including but not limited to ideas for new, innovative or improved products or services, processes, advertising campaigns, marketing plans, or new product names. Accordingly, any information provided to Travelers shall be deemed non-confidential and Travelers shall be free to use such information on an unrestricted basis, without any compensation to you. In addition, Travelers and its employees do not accept or consider unsolicited music, videos, or other work product for advertising, marketing, or other business use. For other independent agent or broker inquiries, please contact the appropriate region below: Central - Northern IL, WI Great Lakes - IN, KY, MI, OH, PA, WV Metro - NJ, NYC Mid-Atlantic - NC, SC, TN, VA, MD, DC, DE Midwest - AR, KS, MO, OK, Southern Illinois Northeast
- CT, MA, ME, NH, Upstate NY, RI, VT Northwest - AK, Northern CA, HI, ID, MT, OR, WA S. California Southern - AL, GA, FL, MS Southwest - AZ, CO, NM, NV, UT, WY South Central - LA, TX Upper Midwest - IA, MN, ND, NE, SD Find an AgentNeed an Agent?Get the personal service and attention that an agent provides. Find a local agent in your area:
Explore:Manage Your Claim ExperienceUse the resources in this toolkit to help you through the claim process—including find vendors, check the status of your claim and learn about our innovative digital claim solutions. Understanding the Claim ProcessNavigating the claim process is easier if you know what’s ahead. Learn about what’s next after you file a claim, important claim terms and more. How do I get an insurance quote from Travelers? For Auto, Home, and other types of Personal Insurance you can obtain a quote by contacting a local Independent Insurance Agent using our Agent Locator tool or by using our on-line quoting tool . Business Insurance customers can also use the Agent Locator tool to find a local Agent. How do I get more information on the products you offer? What is MyTravelers®? MyTravelers® is a secure web site that gives Personal and Small Business Insurance customers online access to their billing, policy and claim information. This site enables you to:
How do I register for MyTravelers®? Personal Insurance and Business Insurance customers can register their policy through the MyTravelers® Web site . You will need a policy number to validate your account. What do I do if I can't access my MyTravelers® account anymore? If you can't access it because you forgot your password or user id, all you need to do is click on Problems logging in? Making policy changes is easy! For contact information, please refer to your policy declarations page or call 800.842.5075 to speak with a Customer Service Representative. Making policy changes is easy! For contact information, please refer to your policy declarations page or call 800.842.5075 to speak with a Customer Service Representative. What do I do if I haven't received my new auto insurance cards in the mail? To obtain vehicle identification cards, please refer to your policy declarations page for contact information or call 800.842.5075 to speak with a Customer Service Representative. Where do I locate my account number if I do not have my Personal Insurance policy? Your account or policy number can be found on the policy declarations page, the monthly billing notice, or your vehicle identification card. If you are unable to locate this information, you may call 800.842.5075 to speak with a Customer Service Representative. Who do I contact if I have a question on my Personal Insurance bill? If you have questions about your bill, please refer to your policy declarations page for contact information or call 800.842.5075 to speak with a Customer Service Representative. How do I pay my bill? When it comes to paying your bill, Travelers offers several options. Payments can be made:
Find the option that works best for you ! Personal Insurance customers can log on to MyTravelers® to choose the option that works best. Business Insurance customers can use our e-Pay site to set up electronic payments by accessing www.travelersepay.com . How do I find information about my Personal Insurance claim? The best way to get information on your claim is to contact the Claim Handler assigned to your case. You may obtain this information on-line by logging into the Check the status of a claim portion of our site. In order to do this you will need the following information:
You may also call our claim inquiry department at 800.Claim33 (800.252.4633) for assistance. How do I find information about my workers compensation claim? You may find information on the status of your Workers Compensation claim through our dedicated site for injured workers at www.mywcinfo.com . You will need to know your claim number and accident date. If you have additional questions, you may contact the Travelers Claim professional assigned to your claim at any time. If you do not have that contact information, please call our customer service center at 800-238-6225; they will assist you in reaching the right person. I was involved in an accident with someone who is insured by you; how do I file a claim? Please call the Travelers Claim Reporting center at 800.CLAIM33 (800.252.4633). You will be asked to provide the other driver's name, license plate, phone number and insurance information. I'm an independent insurance agent, how do I become appointed with Travelers? What is your marketing communications policy? Who do I contact if I have feedback on your materials? Travelers strives to create and place advertising and other marketing communications materials that reflect the company's leadership position and reputation. Accordingly, we carefully consider the implications of the association of the Travelers brand with other companies, media and channels of communications, and we carefully choose the content and placement of our advertisements and other marketing materials. We also strive to have appropriate monitoring systems in place to help ensure these policies are met and any communications which are inconsistent with this policy are addressed in an expedient manner. If you have feedback on our advertising or marketing communications materials please feel free to contact us. I'm interested in career opportunities with Travelers; how do I find more information? Visit our Careers Web site for up-to-date information on employment opportunities with Travelers. How do I apply for a charitable contribution or sponsorship from Travelers? Please visit Community Support for more information on Travelers charitable and sponsorship programs. Funding is available for organizations in Travelers' key cities of St. Paul, Minnesota and Hartford, Connecticut and in other select markets where Travelers does business. How do I obtain proof of insurance for a mutual Personal Insurance client? Please contact our Customer Service department at 800.842.5075 for assistance. How can I give feedback on my experience with Travelers? We'd love to hear from you! You may call our Customer Advocacy Team (866.336.2077) or email us to share your experiences with our employees, our products, or our Company. What should I do if I can't find the answer to my question? If you're not sure where to go or can't find the answer to your question, please use our email form or call our Customer Advocacy line at 866.336.2077. One of our Customer Advocacy Team members will get you to the appropriate department. How do I get information on my life insurance policy, annuity, or 401k written through Travelers Life and Annuity? Travelers Insurance Co. is not affiliated with Travelers Life and Annuity Co which was acquired by the MetLife Life and Annuity Company of Connecticut in 2005. How do I log into my account? Users from all of our consumer web applications can access their account from the homepage of Travelers.com or by using the red log in button located at the top of every page. This includes customers who use MyTravelers, e-Pay for Business Insurance, the Risk Control Customer Portal and our Special Policy Issuance System for Ocean Cargo. All you need to do is enter your User ID and password and you will be directed to the appropriate application. What type of password security does Travelers utilize for access to their secure web sites for both insurers and agents? Information Security is a top priority to Travelers. We continuously strive to ensure that you are protected while maintaining an ease of use. Travelers uses "Strong Password" technology which enables users to securely sign-in to Travelers web sites using only their ID and password. What is the criteria for a "Strong Password"?
How often do I have to change my password? For customers, once your password has been updated to meet the Strong Password requirements it will be stored until you choose to change it. For agents, your password will expire every 90 days from the last date it was updated/changed. You will receive an expiration notice, via a reminder pop-up, 10 days prior to your password's expiration. If you do not change the password within the 10 days notice, you will be unable to access the secure Travelers sites until you change your password. Once the password has been change, the pop-ups will not occur again for another 81 days. What do I do if I forget my User ID? If you have forgotten your user ID, please click on the 'Problems logging in' link available from the log in box on any page. Choose the 'I forgot my User ID' button and follow the steps to retrieve your ID. What do I do if I forget my password? If you have forgotten your password, please click on the "Problems logging in" link available from the log in box on any page. Choose the "I forgot my password" button and follow the steps to reset your password. When is your website available? We strive to keep Travelers.com up and running 24/7 though some of our applications do require scheduled maintenance. MyTravelers®For your convenience our personal insurance customer service site is available seven days a week. Site maintenance occurs Monday through Saturday 2:00 A.M. - 2:45 A.M. ET and Sunday 2:00 A.M. - 4:45 A.M. ET, at which time MyTravelers® is not available. e-Pay for Business InsuranceFor your convenience our business insurance customer service site is available seven days a week. Site maintenance occurs Sunday through Friday 10:00 P.M. - 11 P.M. ET, and Saturday 8:30 P.M. - 9:30 P.M., at which time e-Pay for Business Insurance is not available. I am having trouble logging-in, who can I call for help? Each of our applications has a dedicated support team to help users that are experiencing trouble logging-in. Personal Insurance: Customers trying to access MyTravelers Availability We're available 24 hours a day, 365 days a year. Business Insurance customers trying to: Availability Pay your bill Monday - Friday Access the Risk Control secured site Issue Ocean Cargo Special Policies Access e-CARMA to manage risk 800.842.2522 Contact your RMIS rep Monday -
Friday Monday - Friday Agents trying to access Agent HQ: Enrolled in Travelers Self Administration Contact Your Agency User Administrator (AUA) Business Insurance Agents 800.842.2522 Monday - Friday Personal Insurance Agents 800.243.1334 We're available 24 hours a day, 365 days a year. I received a letter and check from "Travelers" saying I am a contest winner, is it legitimate?
No, it is not. We have been made aware that some individuals across the country have received letters and counterfeit checks, drawn on Travelers Insurance / Travelers Indemnity or some variation of the Travelers name, indicating that they have won a lottery / sweepstakes. The letters and checks are fraudulent and are in no way associated with Travelers. Travelers Internal Investigations unit is investigating this mail fraud and is working with law enforcement authorities in the United States and Canada. You should not respond to the request and should contact your local authorities. Additional details on this scam as well as fraud prevention tips and links can be found on our website. How do I confirm that a check or request for information is from Travelers? Travelers values your privacy and the security of your information. If you are ever unsure about the authenticity of a check or request for information received; please do not hesitate to contact our Customer Advocacy Team at 866.336.2077 or via email form. Which Travelers underwriting companies are licensed as insurers in the State of California? For a complete list of Travelers underwriting companies that are licensed as insurers in the State of California, click here. How do I contact Travelers Insurance?1 (800) 842-5075The Travelers Companies / Customer servicenull
Is Geico and Travelers the same company?No, Travelers Insurance is not owned by Geico, though Travelers and Geico do some business together. Geico owns a subsidiary called Geico Insurance Agency, which sells policies from a variety of companies, including Travelers.
Where is the headquarters for Travelers Insurance?New York, NYThe Travelers Companies / Headquartersnull
Is Travelers a reputable insurance company?Yes, Travelers is a reliable insurance company for both auto and home insurance. The company offers several home and car insurance options that are at par with national average costs, according to our research. The insurer also holds an A rating from the BBB and an A++ financial strength rating from AM Best.
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