Western union customer service number money order

You need to present any official government-issued ID such as: a valid National Registration Identity Card (NRIC) or a driver’s licence. If you are a foreigner in Singapore, you will need to present a Foreign Identity Number (FIN), a work permit issued in Singapore or an international passport .

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Did something go wrong with your money transfer? You can cancel the transfer and request a refund before the money has been picked up at a participating agent location or deposited into your receiver’s account. You will also be eligible for a refund if your money transfer could not be processed further by us.
How do I get the refund?
How do I speak to a Western Union money order?
How do I get a refund for a Western Union money order?
How do I get a refund from a money order?
Does Western Union do money orders?

Acceptable IDs are subject to the banking laws and regulations of Singapore.

Currently, receiving money online is not available. For other options please check our Receive money page.

How do I know if my money transfer has been received?

You can got to track a transfer on the homepage at wu.com or on the Western Union app. Then type in the sender's name and MTCN (Money Transfer Control Number). We will then update you on the latest status of your money transfer. Check your money transfer status now.

You can also call the Western Union Customer Care number at +65 6336 2000, for English and Chinese (Mandarin only from 8 am to 12 am) , or send an email to [email protected] (if you need support in English) or to [email protected] for Chinese speakers.

How do I pick up a money transfer?

You can pick up the money at any Western Union agent location. You'll need to provide the following information:

Your name and address.
Your sender's full name.
The country where the money was sent from.
The exact amount that was sent.
The tracking number (MTCN – Money Transfer Control Number)

Acceptable IDs are also required.

For more information, you can contact the nearest Western Union agent as well as our Western Union Customer Care number at +65 6336 2000, for English and Chinese (Mandarin only from 8 am to 12 am) , or send an email to [email protected] (if you need support in English) or to [email protected] for Chinese speakers.

How does a Western Union agent pay out the money transfer?

Money transfers will generally be paid in cash, as well as directly to a receiver’s bank account or mobile phone if the service is available.

Other restrictions may apply. Please contact a Western Union agent to get more information about restrictions or you can call the Western Union Customer Care number at +65 6336 2000, for English and Chinese (Mandarin only from 8 am to 12 am) , or send an email to [email protected] (if you need support in English) or to [email protected] for Chinese speakers.

Did something go wrong with your money transfer? You can cancel the transfer and request a refund before the money has been picked up at a participating agent location or deposited into your receiver’s account. You will also be eligible for a refund if your money transfer could not be processed further by us.

How do I get the refund?

The refund credit will depend upon your original mode of payment.

Credit Card or Debit Card

1.If you paid through your credit card or debit card, you would receive the refund on the same card. It may take up to 7 business days to reflect the refund on your card. If you still have any questions, please reach out to our Customer Care at +65 6336 2000.

PayNow and Bank Transfer

2.As we do not save your bank account details, we will not be able to refund it back to your account if you have made the payment through PayNow or bank transfer. You will have to collect the refund amount in cash from one of the below-mentioned agent locations if the refund is less than 3000 SGD.

https://www.westernunion.com/sg/en/find-locations.html

If your refund amount is more than 3000 SGD, you will have to collect it in cash from one of the below-mentioned agent locations only. Please call the agent and confirm before visiting the location. The phone number, address, and operating hours of the agent locations are mentioned below.

Sr.NoName of LocationComplete AddressContact NumberTime of operations (From to)Day of Operations1Ang Mo Kio MRT2450 Ang Mo Kio Ave 8 Ang Mo Kio Mrt #01-03 Singapore S(569811)6554 970810am to 8pmMonday to Sunday2Bedok208 #01-667 New Upper Changi Road S(460208)6554 970810am to 8pmMonday to Sunday3Choa Chu Kang MRT10 Choa Chu Kang Avenue 4 #01-08 Choa Chu Kang MRT Station, S(689810)6612 6862 6612 875210am to 8pmMonday to Sunday4Clementi321 Clementi Ave 3, #01-13 S(129905)9am to 9pmMonday to Sunday5Cochrane Recreation Centre100 Sembawang Drive, S(756998)6610 995611am to 8pmMonday to Sunday6Fortuna Hotel2 Owen Road #01- 03 Fortuna Hotel S(218842)6612 41759am to 9pmMonday to Sunday7Jurong EastBlk 133 Jurong Gateway Road #01- 303 S(600133)6897 142811am to 9pmMonday to Sunday8Jurong Point1 Jurong West Central 2 #01-17C/D Jurong Point S(648886)6802 750211am to 9pmMonday to Sunday9Kaki Bukit Recreation Centre7 Kaki Bukit Avenue 3 #01-07 Kaki Bukit Recreation Centre S(415814)6396 351511am to 8pmMonday to Sunday10Kerbau4 Kerbau Road S(219143)6341 50399am to 9pmMonday to Sunday11Lucky Chinatown211 New Bridge Road #01-08 Lucky Chinatown S(059432)6325 362810:30am to 8:30pmMonday to Sunday12Lucky Plaza304 Orchard Road #02-18/21 S(238863)6988 63979am to 7pmMonday to Sunday13Lucky Plaza 2304 Orchard Road #02-57 S(238863)6921 77999am to 6pm (Dial inRemit)Monday to Friday (Off on Saturday, Sunday & Public Holiday)14Paya Lebar MRT30 Paya Lebar Road #01-16 Paya Lebar MRT Station S(409006)6747 478210am to 8pmMonday to Sunday15Rivervale MallLevel 1, Unit 11 Rivervale Mall S(545082)6208 367110am to 8pmMonday to Sunday16Serangoon254A #01 -155 Serangoon Central Drive S(551254)6610 65199am to 7pmMonday to Sunday17Tampines MRT20 Tampines Central 1 #01-31 Tampines MRT Station S(529538)6260 024010am to 8pmMonday to Sunday18Woodlands MRT#01 -38 Woodlands MRT Station S(738343)6610 458910am to 8pmMonday to Sunday19Woodlands Recreation Centre200 Woodlands Industrial Park E7 #01-13 Woodlands Recreation Centre S(757177)6362 534311am to 8pmMonday to Sunday20Yishun925 Yishun Central 1 #01-239, S(760925)6803 791710am to 8pmMonday to Sunday

In exceptional circumstances, if you are not able to collect the refund from the agent location and want us to refund it to your bank account, please call our Customer Care at +65 6336 2000 for further assistance. Please have your refund MTCN handy when you make the call. Before we can process your refund to bank account, we will need to validate the transfer. For that, we will need your tracking number (MTCN), proof of debit, and your bank account statement for the account used to make the transfer, with the bank account holder’s name and account number clearly printed on it. Please note that it might take up to 7 business days after you provide all necessary documents and information for our approval and verification for the refund to bank account. If you need the refund urgently, we advise you to visit the agent location and collect cash.

If you want to know more about our refund policies or have any specific questions, please call our Customer Care at +65 6336 2000 for support in English (24/7) and Mandarin Chinese (8 am to midnight), or send an email to [email protected] (for support in English) or [email protected] (for support in Mandarin Chinese). Please have your tracking number (MTCN) handy when you make the call for quicker assistance. If you are sending us an email, please don’t forget to mention your MTCN.

How do I speak to a Western Union money order?

Get in touch with our Customer Care representative for assistance on online money transfers..

Customer Care (US): 1800 325 6000..

Website Care: 1877 989 3268..

For TTY users: 1800 877 8973..

How do I get a refund for a Western Union money order?

Before you request a refund, please check the status of your money order by calling 1-800-999-9660..

Open the Money Order Refund Request form..

Enter the details and attach your receipt..

Accept the terms and conditions and select Submit..

How do I get a refund from a money order?

Requesting a Refund.

Take your money order receipt to any Post Office location..

Talk to a retail associate at the counter to start a Money Order Inquiry..

After starting the inquiry, you will be able to check the status of your money order and inquiry progress by visiting the Money Orders Application..

Does Western Union do money orders?

Money orders can be purchased at any participating Western Union^® agent location. Created with Sketch. Stop in at any participating Western Union location. Purchase for the principal amount you need.