What do police do when they find a missing person

What happens in the first 24 hours and beyond following a missing persons report?

State and Territory police are the lead in managing and investigating a missing person’s case, including taking the initial missing persons report.

In some States and Territories, the dedicated Missing Persons Unit may also be involved to coordinate the case, and provide advice to your case officer/local police.

Throughout the investigation it’s important to keep a record of conversations, police report number and contact officer details, and anything of interest about the missing person.

When someone is found, the police have several steps to complete in order to close down their investigation.

The person is reported as found

When a missing person is reported as found the police must ensure that they are safe, that they haven’t been a victim of crime, and that they will not come to further harm. This will, in most cases, mean that the missing person must be seen face-to-face by an officer to establish they are safe and well.

These visits where an officer speaks to the returned person are known as a “Prevention Interview” or “Safe and Well Check”. The police will ask questions to try to understand what led the person to go missing, what happened while they were away, and any other relevant information. They will need to use this information to fill in various reports to close the case. When completing these checks, officers will be expected to consider safeguarding measures that might need to be put in place immediately, or considered by other agencies e.g. health, education, or social care. If other agencies need to get involved, the police may share information about the missing person and how they were when they returned.

Understanding the person’s reasons

Understanding the reasons why someone went missing is really important as it can be a chance to identify risks or harm that the person might be facing; to help people get access to support if they need longer-term help; and to hopefully prevent them from going missing again in the future. In some cases, these conversations can also help to gather information that might help in the search if they do go missing again in future.

In some cases, when the risk to the missing person has been assessed as low or medium the police might feel it is acceptable to do all of this by phone with the missing person or by speaking to whoever reported them missing in the first instance. This is not always considered good practice as we think it’s important that the police check on people when they return. However, in some cases it might be more appropriate.

When a missing child returns

If the missing person is a child, police officers have a duty to inform children social care that they are missing and so will also tell them when they have returned – this is either by contact direct from the investigating officer or by a report from the force safeguarding teams/child protection specialist units.

Children will receive a “Prevention Interview” or “Safe and Well Check” as this should take place for every missing person. However, children should also always be offered a “Return Interview”: this is a more detailed, supportive intervention which should be organised by your local authority and delivered by a trained, independent professional. These interviews give the child a chance to talk through anything that led to them going missing, anything they experienced while they were away, and any support they might need going forward. They are a vital opportunity to identify risk and harm in a more comprehensive, supportive way than the initial police checks. These interviews should be carried out within 72 hours of the child’s return although not all areas are able to stick to this timeframe.

Returning or Found Checks        Talk to us

Organisations

National Missing Persons Coordination Centre.

Free call: 1800 000 634
Email
Mail: PO Box 401, Canberra ACT 2601 (Australia)

Website: missingpersons.gov.au

The NMPCC, established in 2006, is a non-operational arm of the Australian Federal Police. It is mandated to reduce the impact of Missing Persons across Australia and is funded by the Federal Government.

Families and Friends of the Missing Persons Unit, Victims Services, NSW Department of Communities and Justice (FFMPU)

Ph: 1800 633 063
Email:
Website: www.missingpersons.justice.nsw.gov.au
Post: FFMPU, Victims Services, Locked Bag 5118, PARRAMATTA NSW 2124

FFMPU provides those affected by the loss of missing person with free and confidential counselling, information and support at any stage of a missing person’s investigation. Support is offered by phone, face-to-face, or online. FFMPU organises support groups and events to bring families together. They can also liaise with Law Enforcement on behalf of the family and have developed a close relationship with the MPR.

Dementia Australia NSW
Macquarie Hospital, Building 21,
Cnr 120 Coxs & Norton Roads, North Ryde, NSW 2113   
Ph: 1800 100 500, (02) 9805 0100  
Email:
Website: www.dementia.org.au

Dementia Australia NSW provides a confidential support service for individuals, families and friends affected by dementia.  For a full list of Dementia Australia offices and resources visit the dementia.org.au website.

Lifeline
PO Box 173,
Deakin, ACT 2600.   
Ph: 13 11 14, (02) 6215 9400
Website: www.lifeline.org.au

Lifeline provides a national 24 hour telephone counselling and referral service.

Search Options

Australia Red Cross Restoring Family Link (RFL)
level 3, 464 Kent Street,
Sydney, NSW 
Ph: 1300 875 199, (02) 9229 4143  
Email:
Website: familylinks.icrc.org

The Australian Red Cross conducts worldwide searches where contact has been lost due to war, conflict or natural disaster.

International Social Service
Suite 501, 80 William Street,
Woolloomooloo, NSW 2011 
Ph: 1300 657 843
Fx: 02 9267 0300
Email:
Website: iss.org.au

The International Social Service traces family members separated by adoption or other legal intervention, international child abduction and voluntary or forced migration.

Link-Up (NSW) Aboriginal Corp.
4/3 Central Place,
Ropes Crossing NSW 2760
Ph: 1800 624 332 (toll free), (02)9421 4700
Fx: 02 4759 2607
Email:
Website:linkupnsw.org.au

Provides reunion services to adult Aboriginals separated from their families and cultures by government intervention such as adoption, fostering and institutionalisation.