Please review our policy and FAQs regarding public health at shows here: White Oak Music Hall Safety Guidelines
WOMH is located at 2915 N. Main, Houston, Texas 77009, at the corner of North St. and N. Main, about 1.5 miles north of downtown Houston.
The Lawn is our outdoor venue at WOMH, WOMH Upstairs is our small indoor performance venue, and WOMH Downstairs is our large indoor performance venue. In total, WOMH has three separate performance spaces. Please refer to the show listing on our website to determine which room a show is in.
Door times vary depending on the show and are subject to change. Please check the show listing on our website for specific
information. Please note that posted door times are guidelines only, and may change depending on the show schedule.
Set times are posted at the venue the night of the show. The first performer generally starts 45 minutes to one hour after doors, with each successive performer 45 minutes to one hour after that. For example, if there are three bands scheduled to play with doors at 8 pm, the first band would typically start around 8:45-9:00, the second band
around 9:30-9:45, and the third band around 10:15-10:45. But this is a general rule only; your best bet is to arrive early to see the band you want to see and also to get a good spot!
Yes, unless otherwise indicated. Anyone under the age of 15 must be accompanied by a legal guardian. For alcoholic beverage service, customers must be 21 or older with a valid, government issued ID. Children taller than 40" also require their own ticket.
• Weapons of any kind, including mace. As a permitted alcohol establishment, Texas law prohibits firearms of any kind on the premises, whether licensed or not.
• Bags/backpacks larger than 14” in any dimension. All bags are subject to search.
• Coolers
• Outside food and beverage
• Video recording devices (e.g., camcorders, GoPros, or anything beyond a cell phone)
• Any cameras with detachable lenses are strictly
prohibited. Only photography devices such as cell phones and pocket-sized “point-and-shoot” cameras no larger than 5" L x 3" W x 2" H can be brought into the venue. For certain shows, at the request of the artist, all cameras of any sort may be prohibited. Please call us ahead of time if you have any questions.
• Audio recording devices
• Laser pointers
• Laptops/Tablets
• Umbrellas. In case of rain at the Lawn, umbrellas obstruct others’ views of the stage.
Please bring rain gear/ponchos instead.
• Lawn blankets/towels/tarps. The Lawn at White Oak Music Hall is designed to be an intimate space that allows guests to be close to the stage. Thus, to prevent customers from bringing large blankets/towels/tarps to “block off” other guests on the Lawn, such items are prohibited. Blankets are also prohibited because they present a tripping/slipping hazard for guests attempting to walk across/around them. For certain shows, i.e., those with smaller
attendance or where conditions may be wet, blankets may be permitted. Check your email and the WOMH social media for updates on whether blankets may be permitted for a specific show.
• Strollers/carts
• Refillable/re-usable containers made of metal or other opaque materials; such containers must be clear, made of plastic, and empty upon arrival
• Hydration packs (i.e., CamelBaks)
• Two-way radios, walkie-talkies
• Strobes or flashing lights
•
Sharpie markers or paint pens
• Chairs of any kind. Due to the slope of the hill at the Lawn, chairs present a tumbling hazard and are prohibited.
• Aerosol containers
• Glass/metal containers
• Selfie sticks
• Flagpoles or extendable poles
• Signs over 18" in length along any side
• Props or accessories over 18" in length along any side
• Props or accessories that can be swung and present a hazard to other guests (e.g., hula hoops,
bolos, staffs, wands, pois, etc.)
• Fireworks/explosives
• Tents, canopies, or other shade structures
• Pets (except service animals)
• Illegal or illicit substances of any kind
No, unless otherwise specified for a specific event.
The majority of tickets for shows at WOMH are general admission, standing-room only. For shows at WOMH Downstairs and the Lawn, a limited amount of
reserved seating may be offered on a show-by-show basis as a separate ticketing option. Shows at WOMH Upstairs are all general admission, standing-room only. Limited seating is available at WOMH for disabled/pregnant individuals in designated ADA viewing areas. For more information regarding disabled/pregnant seating, please email .
The majority of the Lawn is general admission, standing room only. In some cases,
reserved seating may be an option, depending on the concert. Lawn shows also have a number of upgrades, identified as Balconies, Hilltop Tables-of-Four, and Hilltop Cabanas. These upgrades can be purchased with your ticket. See below for an image of the location of various upgrades.
In most (but not all) cases, Balcony upgrades INCLUDE general admission to the venue and you would not need to buy an admission ticket separately.
During the COVID period, shows may be socially distanced
with special configurations.
On the other hand, Hilltop Tables of Four and Cabanas DO NOT include general admission to the venue. You and each of your guests would need to purchase a general admission ticket separately. This is because when you purchase a Hilltop Table of Four or a Cabana, you are purchasing "the real estate". The purchaser of either upgrade is given special wristbands that they can distribute to themselves and their guests upon entry to the venue. You’ll receive four
total wristbands with purchase of a Hilltop Table or 12 total wristbands with purchase of a Cabana.
WOMH will no longer be accepting cash for tickets or concessions. For some shows, cash may be used to purchase artist merchandise, but we recommend bringing a
credit/debit card instead.
American Express, Discover, Visa, and Mastercard branded credit and debit cards.
No.
For some shows, cash may be used to purchase artist merchandise, but it depends on the artist. We recommend bringing a credit/debit card instead, which is accepted at most shows.
The entry area to the venue has very limited shade, and
for your safety due to high summer temperatures, attendees will not be permitted to wait in line more than 2 hours before doors during summer months (May through August). Thus, if a show has doors at 6:30 PM, the earliest we will permit people to wait in line is 4:30 PM. If you arrive earlier than that time, you will be asked to leave the premises and return 2 hours before doors. In cooler months (September - April), the maximum amount of time allowed to wait is 4 hours before doors. Under no
circumstances do we allow people to "camp out" overnight at the venue.
We have a full bar, featuring beer, wine, spirits, and non-alcoholic beverages (soda, water, energy drinks). Bars are located in each room (Downstairs, Upstairs, and the Lawn).
WOMH does not sell food directly, but food trucks are generally on-site for shows at the Lawn.
Yes, smoking areas are available on the
patios/balconies of each floor of the venue. Smoking is permitted on the Lawn, but strictly prohibited inside the enclosed venue (e-cigs/vaping are also prohibited inside the enclosed venue).
We strongly recommend you visit Raven Tower, which is located next door to WOMH. Raven Tower has a full bar, patio, food trucks, and is open before and after our shows!
Items that are found or turned in may be picked up at the box
office. The box office is open from 5PM-10PM on nights when we have a ticketed show. Please email for lost and found requests.
Yes, shows at WOMH are rain or shine, including shows at the Lawn, our outdoor venue. In case of inclement weather that presents unsafe conditions at the venue at the time of the event or which prevent the safe set-up in advance of the event (e.g., lightning, high winds, flooding), shows many be
canceled/rescheduled in the interest of the safety of our guests, staff, and/or performers. If a show is canceled/rescheduled due to unsafe weather conditions at the venue, customers will be alerted as soon as the decision to cancel the event is made via email, social media, and our app, coupled with further instructions (e.g., refunds, rescheduled dates, etc.). Please be advised, however, that refunds due to inclement weather at the venue are only available in case of canceled events that are
not rescheduled. In the case of events that are rescheduled, tickets originally issued will be honored at the rescheduled event.
It typically takes at least 24-48 hours days to prepare the Lawn venue for outdoor shows--stage set up, electrical set up, concessions set-up, etc. If there is inclement weather that makes set-up in advance of the show unsafe (e.g., high winds, heavy rain, flooding, lightning), a Lawn show may be canceled, even if the weather
the day of the show seems okay.
A lawn show may also be canceled if inclement weather is forecasted. For example, if weather forecasts on Thursday indicate heavy rain and lightning during a show scheduled for Saturday, we may cancel the event so we have enough time to make alternative arrangements (such as moving the show to another venue, if possible). Sometimes weather forecasts are wrong, of course, in which case the weather may be fine for the day of show, but decisions regarding
weather are made several days in advance based on the best available information at the time.
No, we cannot, for several reasons. First, artists have contracts for specific rooms. For example, they may have a contract to play the Lawn venue, and will not perform their show in any other room. Second, artist crews typically spend 6-8 hours preparing the stage for their event. It is not at all unusual for artists to unload 2-3 fully-loaded 18-wheelers
full of equipment for their show. They cannot simply move their production to a smaller room in a short amount of time due to weather. Third, artists want to deliver to their fans a performance they believe is faithful to their art--moving a show last minute to another venue would not be faithful to the production they wish to provide their fans (e.g., sound, video, staging, special effects, etc). And fourth, moving a show indoors from the Lawn would not permit everyone to actually attend, as
the lawn is much larger than the indoor room.
Yes, the concert viewing areas at WOMH are accessible to disabled patrons.
No. Only service animals are permitted.
Sort of. First, any item brought into the venue must comply with our general rules for prohibited items. Second, the venue cannot facilitate delivery of any gift items to artists (i.e., we cannot arrange for you to present
the item to the artist), nor can the venue guarantee that the artist will receive your gift. Some artists may accept gifts, others may not--that is up to the artist's discretion.
WOMH has approximately 350 off-street parking spots located adjacent to the venue. These lots are referred to as Lot A, B, and C. Visit our Parking page at http://www.whiteoakmusichall.com/about/parking
for more information.
WOMH is easily accessible via the Red Line of the METRORail (light rail). The Quitman/Near Northside stop of the Red Line is a 5 minute walk south of the venue. You may board the Red Line anywhere from NRG Park, the Medical Center, Hermann Park, the Museum District, Midtown, and Downtown. For more information on the METRORail Red Line, please visit:
www.ridemetro.org
Yes! We have 20+ bike racks permanently bolted to the ground on both the N. Main St. side of the building and the North St. side of the building.
Yes, and we encourage you to! Options include Lyft, Uber, and Alto.
Close options to the venue include the Holiday Inn Express (3401 N. Main,
about 1/4 mile away), Heights House Hotel , located at 100 W Cavalcade (about 1 mile away) and the Sleep Inn located at 2475 North Freeway (about 1 mile away).
Options in downtown Houston are a short 10 minute cab ride or light rail ride to the venue. Examples include the JW Marriott Downtown, the Hyatt Regency Downtown, the Magnolia Hotel, and the Four Seasons Houston.
Tickets to WOMH shows are available on our website using the “Buy Tickets”
link next to the show listing. Tickets are also available from the WOMH box office, but only if the show is not already sold out.
Yes, but only if you: (1) buy tickets in person at the box office, and (2) buy your tickets BEFORE the day of show. If you wait until the day of the show, you will not avoid service fees.
The box office opens one hour before door time of any ticketed event. You may buy tickets to any show
from the box office.
No. Presale tickets are online only. You can only buy tickets at the box office once general onsale occurs.
Please come to the box office on the day of the show with your ID and your method of payment, and we will try to assist you. You may also email our ticketing company at .
Yes, but you will have to wait in line twice--once to get your
ticket and again to enter the venue. It will definitely save you time to print your tickets in advance!
Our official ticketing company is See Tickets. Tickets purchased directly from our website is your best option for getting authentic tickets.
Yes, but you must visit the box office to pick up your ticket. Please note that when tickets are purchased from ticketing companies other than See Tickets, we cannot make
any changes to the tickets, such as the name of the ticket holder, the delivery method, transfer to another person, etc.. Such change requests must be made to the ticketing company you purchased the tickets from. We also cannot verify whether the order has been received by a third-party ticketing company until the day of the event.
We cannot verify the legitimacy of any tickets purchased from a reseller until they are scanned by us. Therefore,
purchasing tickets from a third-party reseller are at your own risk.
For sold out shows, additional tickets are sometimes released online. Tickets that are released are first offered to individuals who signed up for the waitlist; thus, we recommend that you always sign up for the waitlist if your show is sold out! It is extremely rare for last-minute tickets to be sold at the door for sold out shows.
This depends
on where you purchased your tickets from. If purchased through our official ticketing partner, See Tickets, please transfer them by clicking here.
If you purchased from other sources (e.g., SongKick, Bandsintown, band website, fan club, etc.), you must contact the ticketing vendor you purchased them from for any type of ticketing change.
White Oak Music Hall Ticketing Policy
Event Changes and Cancellations
• All events at White Oak Music Hall are subject to change. Changes may include date, time, location, ticket prices, ticket availability, and the artists scheduled to perform. Changes to events can be caused by many things, such as weather, travel delays, artist scheduling, facility requirements, etc.
Refunds and Exchanges
• We cannot issue refunds
or exchanges on tickets, as all ticket sales are final. We can only issue refunds when the entire event is canceled and is not rescheduled.
Weather
• All events at White Oak Music Hall are rain or shine. We cannot issue refunds in the case of inclement weather unless there is a complete cancelation of an event.
Name Changes to Will Call tickets
• See Tickets, our ticketing provider, can change the names under which Will Call tickets are held, but only for
tickets purchased directly from See Tickets. To request a change, contact See Tickets toll-free at 855-235-2867 or via email at . You may be asked to provide certain proof of purchase, such as your name, the credit card that was used, etc. to verify your identity. Unfortunately, See Tickets cannot change Will Call ticket names for tickets purchased through any third-party, such as artist websites, fan clubs, other ticketing companies (e.g., SongKick, StubHub), etc.
Ticket
Limits
• To prevent ticket scalping, White Oak Music Hall has implemented a limit of 6 tickets per customer. Customers who exceed this limit may have the entirety of their order canceled without notice at See Tickets' discretion.
Third Party Ticket Vendors
• White Oak Music Hall cannot verify the validity of any tickets purchased from third party vendors until the tickets are scanned at the venue entrance. Please be advised that you are purchasing such tickets at
your own risk and that they may be lost, stolen, or otherwise voided.
Lost/Stolen Tickets
• Lost or stolen tickets may, at See Tickets' discretion, be replaced. To request assistance, See Tickets can be reached toll free at 855-235-2867 or via email at . Proof of purchase, such as the credit card used, may be required.
We take ticket scalping very seriously, and See Tickets has taken several
steps to combat scalping, including:
• Limiting ticket purchases to a maximum of 6 per transaction, with subsequent transactions reviewed
• Employing fraud detection and fraud prevention algorithms designed to identify scalping activity.
• Voiding of any suspected ticket scalper transactions
Refunds for canceled events are provided in the occurrence of an entire event cancellation, not for shows that have been rescheduled. If
the event is canceled with no reschedule date, purchasers who bought their tickets online through See Tickets will be alerted via email that a refund is in process, which will typically post to your account 7-10 business days after a refund is initiated.
For those who bought tickets from the box office, they will need to come to the box office to obtain a refund.
For those who bought tickets from a third-party (e.g., StubHub, a ticket broker, etc.), purchasers will need to seek a
refund from the person or company that sold them the ticket.
For questions regarding your tickets, contact See Tickets at 855-235-2867 or via email at .
Media passes are only provided to accredited media agencies, at our discretion. Requests for media passes must be submitted at least 3 days in advance of the show to
and are subject to approval by WOMH.
Requests for interviews are handled by the artists’ media contact, not WOMH, therefore, we cannot grant permission for interviews.
Booking at WOMH is handled exclusively by email at
. We do not conduct booking via the phone, social media, etc. WOMH receives dozens of booking requests a day, and we appreciate your understanding that we cannot reply to each inquiry.
We do not accept unsolicited demo material via mail. Please email a link to your band website with audio samples to
.
