I have tried a multitude of sensitivity and zone settings. These changes don’t effect much of anything. Everything that comes anywhere near my narrow entry area gets captured except FedEx deliveries. FedEx deliveries are the only motion that is not detected. My wife happened to notice a FedEx truck in front of our house on the last one. There was no ring notification and no video capture of the truck or the delivery person, but it did detect and record my wife going outside the door to fetch the package as the truck was leaving. Show We have seen many posts here on this issue. Moderators reply with ‘try this setting, try that setting’ with no positive results that I have seen. The issue is not in the user settings. Many of us believe the issue is with the handheld scanners that FedEx and UPS delivery drivers use to scan that the package has been delivered. There is some sort of interference that causes the Ring Doorbell not to communicate with our wifi networks. These handheld scanners are always active, not just when the delivery person makes a scan. My Ring Doorbell picks up every vehicle passing by my home, cars, SUV’s, contractor trucks, school buses, garbage trucks. The only vehicles that are not picked up are FedEx and UPS trucks. I think users are tired of being advised to try different settings, and call customer service to be told only to try different settings. It is time for Ring to test their devices in a situation where the FedEx/UPS scanners are accompanying the person or vehicle being tested for motion detection. One of the reasons people buy a Ring Doorbell is to be notified when a delivery has been made. If it only notifies and records the thief stealing the package, it’s too late. Just got the ring doorbell 3. Picks up everything from cars 30 feet away even if it’s not in my motion zones. People walking .rabbits on my steps. Me coming in and out. But it refuses to pick up any packages that are drop off. It’s not a coincidence it’s a known issue they block the Wi-Fi so they don’t get recorded. That goes from Amazon,UPS and Fed ex. I was trilled with my ring and still I’m… but the one time…just one time I needed ring to record the package delivery it didn’t. Bc the person working for Amazon had a blocker and also broke one of my lights on my lawn. But if course I have no recording but I do have a recording of me getting the package once I heard him throw it.( Bc I work from home) and by the time I got upstairs he was gone and I open the door and ring goes off without any issues. But if course didn’t record the one time I needed it so I can go BK to Amazon and show proof that this person threw the package and broke one of my lawn lights. What the purpose of recording things out out of your motions zones non stop but can’t record a simple package delivery. This goes for UPS and FED ex. I have about 9 days left on this trail period. And I was considering paying the 3 dallars but I might have to think about it now and pass bc what the point on having something that should record everything but records what ever it wants and when ever it wants. Every single car the pass by it goes off. And it’s not in my zone… and I don’t need an explanation on my motion zones and how it needs to be fixed. Or my motion alerts and intensity needs to go up because it’s all up all the time. And you guys just give the same reply to everyone that has the same issue. We all know they are blocking it but you refuse to acknowledge it and try to find a solution around it but yet want everyone to continue to pay $3 a month. Like I said I’m still in my trial period with 9 days left and what I’ve seen so far it catches everything that’s not supposed to be caught on camera but the things I need to be caught like today and many other days when it’s a package delivered it some how doesn’t go off. perhaps Amazon is in on it bc they sell these jammers. Anyway bottom line it’s not the ring doorbell, it’s the jammers and instead of trying to give the customer the run around just admit it and do something about it. Like I said the one time I wanted it to work it didn’t. But it has no problem picking up a rabbit on my front steps or people walking a dog…but a fully grown man throwing a package.thsts when the ring decides not to record. Makes you wonder. It’s sad bc I do like ring. Has there been any resolution to this issue yet? I’ve just scanned through the multitude of replies, the vast majority are reporting the same issue: The vast majority of responders here are fed up with Ring support telling us to change settings. Why would anyone with trouble shooting experience even suggest that when the VAST MAJORITY OF RESPONDERS SAY THAT THEIR CURRENT SETTINGS ARE WORKING PERFECTLY FOR EVERYTHING, I REPEAT EVERYTHING, EXCEPT UPS, FedEx, and Amazon. The vehicles used by UPS, FedEx, Amazon are no different than any other vehicle that is detected. The UPS, FedEx, Amazon delivery people are not zombies, they are human and should be detected just like 100% of the other humans that get detected. Good trouble shooting logic would ask “What is different about these vehicles and people that might cause them to not be detected?” The difference is OBVIOUS!!! They are all carrying an electronic device that is always on, always communicating. It is a scanner that they use to scan the package delivered. DUH, that is how delivery confirmation gets updated to their tracking. Several responders here have suggested that some type of device employed by USP, FedEx, Amazon is causing the problem. WHY DOESN’T RING SIUMLATE THIS THEMSELVES??? Wake up customers, RING isn’t that dumb, they know this is the issue and they have no solution. Balogna! Do your read before responding. It’s exceedingly clear that my Ring set up is detecting anyting and everything with the exception of FedEx, UPS, and Amazon. First of all, any vehicle the size of FedEx, UPS, Amazon that passes by my home is detected. Any vehicle of any size that stops even momentarily in front of my home gets detected. But UPS, FedEx, Amazon are the only ones not detected. Any person that comes anywhere near my detection zone at any speed is recorded. The guy that reads the gas meter gets picked up walking through my yard not even at the front door. I live on a very quiet street, so vehicle and human traffic is well spread out, in other words, events aren’t frequent enough to cause the system to miss some. Delivery people aren’t moving that fast to cause the system to miss them even if they are running. In addition to that, they stop to scan the package. I have watched them walk to my door (not run) place the package down, scan the package, and walk back to their truck. Ring did not record, detect, or announce anything. But it does when I go out to retrieve the package. These are the same symptoms many others have reported here. Why do delivery drivers not ring bell?Common practice. It may come as a surprise, but many people are requesting that the courier driver not knock or ring the doorbell upon delivery. People with young children or other private matters would rather not be disturbed by package deliveries. And as such, this has become the standard practice for some drivers.
Why don't Amazon drivers ring doorbells?A: Delivery drivers don't reing the doorbell or knock because of the amount of times people complain about them knocking, and the times people directly yell at them for knocking or ringing. And to avoid agitating … see more. And to avoid agitating dogs or babies.
Why don t FedEx drivers ring the doorbell?If they ring the bell you would expect them to wait at the door. If the package has a signature release on it, The driver can determine if it can be safely left. They don't need to stand there and wait for you to come to the door (if you are even home).
Are Uber eats drivers supposed to ring the doorbell?There's no specific policy on this, so unless the customer instructs the dasher to knock, ring bell, text, or call, it's really up to the individual driver.
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Why do delivery drivers never ring the doorbell?
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