Why is my Sams Club membership not working?

Kristi    •   4 days ago  # 9 November 2022 + 0 -
Scan and go no longer on my app
Scan and go portion of app is missing. Spoke to management and scanned her qr code and received error also. Like I stated, scan and go is not on my app.

Laurie    •   9 days ago  # 3 November 2022 + 0 -
Can't login for the past 2 days. Says my password is wrong so I reset it and it still says it's wrong.

Frustrated Shopper    •   18 days ago  # 26 October 2022 + 0 -
Everything I had in my cart for pickup just dropped and no items are showing available for pickup when I search

Tema    •   36 days ago  # 7 October 2022 + 0 -
Site seems to be working now. I was just able to checkout my purchase.

Jackie    •   36 days ago  # 7 October 2022 + 0 -
Website down in Pittsburgh PA beginning at 11:00 AM tdoay

Jen    •   36 days ago  # + 0 -
Can't check out on app or web

Jaye    •   36 days ago  # + 0 -
Can't check out through the app

Mandy Senn    •   36 days ago  # + 0 -
Can't complete an order through the app, nor on their website. I can add items to the cart, but can't checkout.

Tema    •   36 days ago  # + 0 -
I am experiencing the same. Can't checkout

Stiggy    •   36 days ago  # + 0 -
Still down

Lorie    •   36 days ago  # + 0 -
Can't complete an order through the app, nor on their website. I can add items to the cart, but can't checkout. Tried multiple browsers too.

Meme    •   36 days ago  # + 0 -
Can’t checkout. Saying internal server error.

Jennifer    •   36 days ago  # + 0 -
Can't checkout!

Tina    •   36 days ago  # + 0 -
I can’t place order either

Tracy    •   36 days ago  # + 0 -
Both Walmart and Sam's Club apps are not working, can't finalize orders.

candace    •   36 days ago  # + 0 -
Can't place an order either

Mason    •   36 days ago  # + 0 -
unable to place order online using multiple different browsers on different computers. Per their support three is no issue and they say they can't help me.

Mary Edwards    •   36 days ago  # + 0 -
I am unable to place order as well

kalyan subramaniyam    •   36 days ago  # + 0 -
site/app unable to place an order. customer service says there is no outage and it is working for them

Jason    •   36 days ago  # + 0 -
Same here..

I get internal server error.

LaCretia    •   36 days ago  # + 0 -
Site wont let me place an order!

Cindy    •   36 days ago  # + 0 -
The site won't let me place an order.

sinna    •   75 days ago  # + 0 -
I have been placing order since August 18th I get a confirmation they receive my order however when I go in to check the status it shows all orders have been cancelled I have been online chat four different times they have assigned a case number advised I would be escalated to another department no response called yesterday and Friday was advised it is a system problem seriously nine days now and it is still not fixed and I can still not order anything ready to dump my membership

donna I have been placing order since August 18th    •   75 days ago  # + 0 -
donna I have been placing order since

Justin Case    •   77 days ago  # + 0 -
Takes my order, approves it then cancels my order a few minutes later.I understand Sam's club has a third party tech comp that apparently was hired to take care of any tech problems, but apparently this company isn't smart enough to figure out any problems or really don't care. Hire some other company because Sam's club is losing money and I need supplies.

Kaycee    •   124 days ago  # + 0 -
And this is why I removed my auto renew, signed up for Costco, and have that stuff brought to my house - legit better quality even in the deli. So done with Sam’s and Walmart.

Lee    •   127 days ago  # + 0 -
Unable to login on the app. I was already logged in and it kicked me off and asked for login info again, would not let me log back on. I tried it on the website but it also will not let me login.

Costco    •   127 days ago  # + 0 -
app doesnt work but website is intermittent

David    •   127 days ago  # + 0 -
App or the website

Terry    •   127 days ago  # + 0 -
Been trying for 2 days to check on status of order. Won't let me sign in. Does no good to call customer service-you talk to someone in the Phillipines. I tried online chat Thursday. Was told if problem still exists in 7 days to call service for them to troubleshoot.

David    •   127 days ago  # + 0 -
Also can not login

Dave    •   127 days ago  # + 0 -
Cannot login to app

Hailey    •   127 days ago  # + 0 -
Can’t log in at all on website or app. I have log in info saved with Face ID so I know its the correct credentials, but it keeps saying there’s a problem and wont let me log in. Same thing is happening with my friends account as well.

Alfonso    •   139 days ago  # + 0 -
I've been trying to purchase for about 5 days. No luck. As of todat the error changed and now I can't add items to the cart.

Manda    •   148 days ago  # + 0 -
Won't let me check out with a credit card to get my stuff shipped or for in store pickup. I tried all day. So friggin frustrating. I even called the store closest to me (40 min drive) to place a pick-up order through them and give them my card to run for the items. They refused to take orders over the phone. I'm so disgusted, this stuff is for my business, and the majority of the things I need aren't available in the store and need to be delivered.

kier    •   149 days ago  # + 0 -
Mine is also not working--same error message, tried the admin suggestion, still nothing

Mallory    •   154 days ago  # + 0 -
Cannot check out in app or browser online

RJ    •   158 days ago  # + 0 -
Tried to checkout at Sams Club - 3 credit cards would not go through.

Rachel    •   158 days ago  # + 0 -
Cannot check out on the app or from a computer... "Sorry, there's a problem. Please try again."
Trying to place a pickup order. So frustrating!

Joan    •   158 days ago  # + 0 -
Cannot check out says "Sorry there is a problem. Try again later."

Madori    •   159 days ago  # + 0 -
Both the app and online days there's an error with my payment info so I can't place a pick-up order or any order for that matter!

Rita    •   164 days ago  # + 0 -
I’m not able to check out! The app keeps freezing.

Asha    •   202 days ago  # + 0 -
Error 201 for several days

Laura    •   203 days ago  # + 0 -
Sam’s club app sucks! Error code 201 every time I want to place a pick up order!

Charlie    •   204 days ago  # + 0 -
I corrected the problem with the Sam's checkout error message "Sorry there's a problem, please try again" by disabling auto protect on Norton, checked out and then enabled it again. Tried checking out again with Norton enabled and it still allowed me to checkout.
Deb, try this if you use Norton.

Laura    •   205 days ago  # + 0 -
I have been trying to order since this morning and keep getting a 201 Error message at check out. What is wrong with the app?

Deb    •   205 days ago  # + 0 -
Since early this morning, In Chrome, I kept getting Sorry there's a problem please try again.
I logged out.
Launched Edge, Logged In, Filled my Cart, trying to Check Out and getting "Sorry there's a problem, Please try again".

Dear Sams Club IT Department, what's up?

Keith    •   206 days ago  # + 0 -
Unable to add anything to my cart

Jen    •   206 days ago  # + 0 -
Just shuts down while trying to checkout

Jamtlpm    •   206 days ago  # + 0 -
I can’t even add anything to the cart, I’m getting a “sorry there’s a problem please try again.”

Dade    •   207 days ago  # + 0 -
Can't check out from the App. "Error code: CHECKOUT.506"

Janet    •   210 days ago  # + 0 -
got error code 342 on checkout using the app. please fix

Sara    •   212 days ago  # + 0 -
I can’t launch app at all. I attempted to enter into app and barely see screen and am immediately kicked out. I have deleted app multiple times and reinstalled it and that hasn’t helped. The app is up to date to the latest version as well. This is very frustrating.

mike    •   214 days ago  # + 0 -
can't check otu at all , tried 2 pc's and 2 smart phones, always error & try again

Autumn    •   216 days ago  # + 0 -
Same here with that 506 error code. Can't checkout on app.

susan    •   217 days ago  # + 0 -
Can't check out. Keep getting "Error code: CHECKOUT.506"

Lori    •   217 days ago  # + 0 -
Can’t check out. Error 201

Ryan    •   219 days ago  # + 0 -
Can't checkout. Tried 2 different browsers on my PC as well as the app on my phone. Keep getting "Sorry there's a problem, please try again" and on the app it says the same but also adds "Error code: CHECKOUT.506"

Kim    •   220 days ago  # + 0 -
I keep getting response error 502

Jen    •   221 days ago  # + 0 -
Been trying to check out and I just keep getting an error saying there was a problem and to try again later.

JL    •   224 days ago  # + 0 -
App closes when I try to check out. Been this way for several days.

ET    •   227 days ago  # + 0 -
At first I had issues adding items to cart. Sams app would close out leading to main screen on phone. I deleted and reinstalled app and corrected that problem but now I can’t checkout and it closes me out of the app going to my phone screen. Browser is not working either. I tried three different browsers.

Dieselfourlife    •   229 days ago  # + 0 -
When checking out in the app I get a 2-step popup that just keeps trying but nothing ever happens and on the website I get a processing circle for a few seconds but it also does not complete the order.

JM    •   230 days ago  # + 0 -
Still having issues with the app. Try to add things to my cart, when I click on the cart the app closes. Seems like the issues started when I updated to the latest iOS version. Customer service is still no help. They suggest using the website, that totally defeats the purpose of having a mobile app.

Daniel    •   230 days ago  # + 0 -
At first I had issues adding items to cart. Sams app would close out leading to main screen on phone. I deleted and reinstalled app and corrected that problem but now I can’t checkout and closes me out of the app going to my phone screen.

Michelle    •   230 days ago  # + 0 -
I too have been having issues with the mobile app since last night. It Closes when trying to check out and taking forever to add items to cart. Reinstalled app and I am still having issues. 3/27/2022

Margaret    •   234 days ago  # + 0 -
I can add items to the cart, but when I try to click on the cart to check out the app closes completely.

Ted Wierzbicki    •   235 days ago  # + 0 -
Can’t order screen freezes at check out

JM    •   235 days ago  # + 0 -
The mobile shopping app closes every time I try to go to the cart. Customer service has been no help.

Alicia    •   236 days ago  # + 0 -
The app won’t go to my cart to let me checkout

Stacey    •   238 days ago  # + 0 -
I can add items to cart but once I go to check out the app closes itself. Has been this way for over a week.

Jmparker    •   239 days ago  # + 0 -
Can’t check out once online shopping done. The app completely shuts down before i can select confirm. This has been a consistent problem this month. I can’t place any orders, none at all this month.

leslie sullam    •   244 days ago  # + 0 -
We are sorry, our system is down. Please wait a few minutes and try again Sams club

CeCe    •   251 days ago  # + 0 -
Getting error message > We are sorry, our system is down. Please wait a few minutes and try again< for the past 2 weeks, Is this being fixed because your customer service reps acting blindsided as if they know nothing.

Greg    •   256 days ago  # + 0 -
Anybody getting a checkout.342 code when trying to order something for pickup

Mike    •   260 days ago  # + 0 -
If you are getting the message " Our system is experiencing technical difficulties at the moment. Please try again later. Code: undefined" when you trying to log into your Sams Club Credit Card Account, change your URL to "https://samsclub.syf.com" from "https://sams.syf.com"

EM    •   261 days ago  # + 0 -
Getting the same "experiencing technical difficulties" as below. Is this being fixed?

TT    •   261 days ago  # + 0 -
Cannot sign in to credit card account. "experiencing technical difficulties...Please try again later. For 2 days now. Can't pay credit card!

Jan    •   262 days ago  # + 0 -
Can't get in to view credit card for 3 days now!

stephanie    •   262 days ago  # + 0 -
Our system is experiencing technical difficulties at the moment. Please try again later. Code: undefined

This is what it keeps saying, I can not pay my credit card

stephanie    •   262 days ago  # + 0 -
I can not sign in to pay my credit card statement, for 3 days now.

Amm    •   266 days ago  # + 0 -
Keep getting server down, try again later when I try to log in for a few days. Happens in app and at Samsclub dot com.

Jennifer    •   267 days ago  # + 0 -
Can't log in. Keeps saying the username is wrong but when I tried re-registering with it, it states there is already a account under that name

Jo    •   281 days ago  # + 0 -
The app hasn't worked for me since February 2, 2022. The weird thing is I got an email from someone that said they could help me but I grew suspicious because they misspelled words.

Me    •   288 days ago  # + 0 -
Sorry, there's a problem. Please try again later on ordering

M.Sajid    •   291 days ago  # + 0 -
half of my day has spend to verify I am a human not robot
after doing that I still stuck in an error " please try again later"

aniqa tarar    •   298 days ago  # + 0 -
sams club order not going to shipping

Sandy    •   342 days ago  # + 0 -
Can’t add items to cart. It has done this several times before. I have restarted app and phone. Still not working???? 251 379-0523

Denise    •   359 days ago  # + 0 -
Can’t add anything to cart? Tried for last 3 days? Tried several different troubleshooting and nothing seems
To work? Anyone else?

Brandette    •   364 days ago  # + 0 -
Have not been able to modify or check out once in the Cart online. Error code everytime, says something is wrong and they are on it. It has been like this for days.

Carmen    •   380 days ago  # + 0 -
Status code didn’t fall within the given range .. that’s what is showing up on the app.

Guest    •   380 days ago  # + 0 -
can't login

Claire    •   380 days ago  # + 0 -
Website is up but you can't put anything in your cart. When I search items I get this error message: There was an error fetching results.

Guest    •   380 days ago  # + 0 -
website-app-down

guest    •   387 days ago  # + 0 -
entered Sams Club Credit Card login - error reads: Site Can't Be Reached

lori    •   387 days ago  # + 0 -
Chat is useless!! Even tho someone answered & said this so&so...she never replied afterwards. I need to sign in to update phone number of my account & they send me a "code" but the phone number is incorrect. :(

JumpingJoeHoseisFat    •   396 days ago  # + 0 -
Some of these website outages could be related to Solar Flares someone said. Is that possible?

NothingBsatheories    •   396 days ago  # + 0 -
I called the 1-888 number on app. Get a message that states cannot reach Google and something about the TCP and the hangs up. So in my simple layman's terms there is nothing any of us can do but wait until they fix it or pay to fix it.

Debbie Bowen    •   403 days ago  # + 0 -
The site comes up but you can't order anything or go onto your account. Been like this for at least the last 4 days. Guess I will have to order from Cosco

Jeff    •   407 days ago  # + 0 -
Trying to use online pick up. When checking out it says my payment option is invalid. Strange, works with scan and go just fine.

AK    •   417 days ago  # + 0 -
Same here I’ve been having problems with their check out tab for a month now.so I guess im buying my stuff from amazon

Guest    •   419 days ago  # + 0 -
App will not checkout. Had to go to laptop & go to samsclub.com to check out with my online order

Guest    •   428 days ago  # + 0 -
I can’t checkout -why

Member    •   445 days ago  # + 0 -
I have not been able to get in to the Sams Club website for 3 days now. Any suggestions

Guest    •   451 days ago  # + 0 -
app won't allow items to go in cart

Guest    •   454 days ago  # + 0 -
App and website not working

Clarence    •   466 days ago  # + 0 -
Cannot add ANY items to cart. Error message says "There was a problem adding this item to cart."

Steve    •   482 days ago  # + 0 -
I have tried for three days to log in to my credit card account and message says they are having issues. What is up? I am about to drop their credit card and find another. Don't use the Sam's club access very often and have been thinking of going to a credit card I found with better cash back. This problem occurs frequently with their website.

CorpMonkey    •   498 days ago  # + 0 -
I wanted to throw this out there. I field a lot of highly escalated incidents for Sam's Club, and ive found a process that clears up the vast majority of cart issues on the site and/or app.
.
What i advise is: obvs troubleshooting steps of clearing cache'd data on device and or machine. Log out of all devices logged into your Sam's Club acct.
Do a password reset via the "forgot password" link at login, or call Member Services to have a link emailed to you.

That process, as I said, clears up the majority of issues.

Make sure there are no errors in Billing/Shipping addresses you add to your address book. Order verification will cause you some issues as well, if there is mismatched/conflicting data on the address side.

Mike R.    •   510 days ago  # + 0 -
Same thing. Ridiculous. Normally the app is easy to use but for weeks now I’ve had issues ordering. Looks great. Add items to cart. Go to check out. POW! Not in stock everything added to save for later. Frustrating! I pay for i just love you soooooo much!!!!! Plus and can’t use my shipping?!?!?!

Boo    •   510 days ago  # + 0 -
Online shopping and app not working. Error messages galore. Sooooo frustrating.

JW    •   530 days ago  # + 0 -
I get an error 217 on my app and cant place order. And on desktop all my items move to
saved for later and show out of stock. 5/30 - 5/31/2021

maureen    •   531 days ago  # + 0 -
I have the same issue. all my items empty and go to save for later. says out of stock but they aren't. contacted sams. got nowhere. it's the same issue on every device

Steph    •   532 days ago  # + 0 -
Unable to check out. No matter what I put in my cart when I go to check out it moves everything to "save for later." Says it's out of stock. Hard to believe that everything at Sam's is out of stock!

KT    •   563 days ago  # + 0 -
Wont load purchase history, can’t add to cart, can’t do anything for curbside

Tee    •   567 days ago  # + 0 -
It’s ridiculous that sam’s club has so many technical issues... I have a Sam.s plus card ..basically worthless...will definitely be going to Costco sick of Greedy Sam’s Club BS

Guest    •   569 days ago  # + 0 -
I chatted with Sams and found out there was an item in my cart that was out of stock even though it was not showing out of stock. Once she told me which item it was and I removed it from my cart I was able to checkout. They are aware of the issue and their tech support is working on correcting it.

Guest    •   569 days ago  # + 0 -
I also get when trying the app that I need to verify another device that has changed my cart. On the computer it say s “sorry, there’s a problem. Please try again”. But trying again does not help. Still can’t check out and have tried all day yesterday and today.

Guest    •   569 days ago  # + 0 -
On app I get the message that I need to verify another device that has changed my cart. On the computer it say s “sorry, there’s a problem. Please try again”. But trying again does not help. Still can’t check out

Me    •   571 days ago  # + 0 -
Checkout not working

K williams    •   573 days ago  # + 0 -
cant check out. getting error message

Shelby Cheak    •   573 days ago  # + 0 -
App

Guest    •   575 days ago  # + 0 -
Can’t check out

Guest    •   576 days ago  # + 0 -
Can't check out!!

Kelli    •   576 days ago  # + 0 -
Still cannot check out!

guest    •   576 days ago  # + 0 -
cannot check out

Guest    •   578 days ago  # + 0 -
Can't checkout - Receive message "Sorry, there's a problem. Please try again." 2 days now

Cannot check out    •   580 days ago  # + 0 -
can't check out

2 cents    •   580 days ago  # + 0 -
App won't update or work at all

Carla    •   592 days ago  # + 0 -
I am unable to check out. I slide the green bar to place my order. Acts like it is thinking, but nothing happens.

Shirley    •   600 days ago  # + 0 -
Cant check out

Guest    •   607 days ago  # + 0 -

Cannot checkout on website

Guest    •   607 days ago  # + 0 -
Cannot log on..says account not found...app will not work either

Watkins    •   607 days ago  # + 0 -
Unable to pick up at club due to system issue. Told by employee that I can try back later or tomorrow but since I checked in I cannot cancel my order or get a refund.

RB    •   607 days ago  # + 0 -
Unable to log in, states membership ID is no longer in use; renewed over a month ago.

Tom    •   608 days ago  # + 0 -
Can't checkout - Receive message "Sorry, there's a problem. Please try again."

Michelle    •   621 days ago  # + 0 -
Can't checkout ... says please try again ... 3 days now. What's up?

Nelson    •   633 days ago  # + 0 -
Won't let me check out - pinwheels continuously. Refuses to empty my cart after items are shipped.

Candle    •   635 days ago  # + 0 -
wont let me check (I'm sorry somthing went wrong )

Mazy    •   635 days ago  # + 0 -
Everything shows in stock for shipping then try to check out and it moves everything to save for later...out of stock. Can go back in on a different device on different network, all shows in stock but again cannot purchase.

Dorsy    •   648 days ago  # + 0 -
Can't check and schedule curbside pick up

guest    •   648 days ago  # + 0 -
can not order online, add anything to cart. keep getting this message
sorry but something went wrong while performing this action. please try again later

Melissa    •   648 days ago  # + 0 -
Both App and Website not working properly. On App, it won't add to cart (gives error message), and on website, can view cart and checkout.

Guest    •   649 days ago  # + 0 -
Want let me add to my cart

Sara    •   649 days ago  # + 0 -
App won't let me add to cart

Rita    •   712 days ago  # + 0 -
Logged onto my Sam's account online on my computer. When I click "Activity" to see my charges nothing happens - stays blank.

Jennifer Stipkala    •   719 days ago  # + 0 -
Try to use the Sam’s Club app for scanning go today and although everything went through and said my payment was pending when they scanned it at the door and kept saying my payment method was declined, switched payment three times, all of my cards are good and when I finally had to go back to the register and have it run through it went through just fine… Something wrong with the payment platform for sure

Brad    •   729 days ago  # + 0 -
Every time I attempt to make a payment online one of my cards gets declined. I switch to another and it works. The next time I'll go with the one that worked the time before and it will get declined and when I switch to the one that got declined the transaction before it gets accepted. My bank accounts are not the issue, no other retailer declines me and I have zero balances on my cards. No rhyme or reason. Thought it was just me but mentioned it to several other people who said they have the same experience. Hey Sam's, you have a problem with your payment processing platform.

Julie    •   731 days ago  # + 0 -
I had playstation 5 in my cart and could not check out will i lose this item

andy    •   731 days ago  # + 0 -
i want my ps5, sams is my only hope in this world

andy    •   731 days ago  # + 0 -
playstation 5 knocked it out

andy    •   731 days ago  # + 0 -
they are rebooting shopping cart system

Hall    •   731 days ago  # + 0 -
Ps5 shut down site

andy    •   731 days ago  # + 0 -
down

PS5    •   731 days ago  # + 0 -
PS5 craz shut down the site

C. Burke    •   742 days ago  # + 0 -
Can't place an order, error message keeps popping up "something wrong with order" . All things are added correctly but when I choose to review order message errors pops up in red.

sr    •   749 days ago  # + 0 -
login not working

Amy    •   752 days ago  # + 0 -
Can open the Sam's Club app, but nothing works (search function, drop-downs, etc.)

Brenda Milner    •   754 days ago  # + 0 -
Unable to open Sam's Club app.

Hazel Saiki    •   768 days ago  # + 0 -
Can’t complete an online purchase. After trying to process, comes back with, cannot complete. Not sure of the wording.

app    •   817 days ago  # + 0 -
website

How do you check if Sam's membership is active?

Is there a problem with the Sam's Club website?

How do I restart my Sam's Club membership?

How do I activate my Sam's Club membership?