Why will PayPal not let me send friends and family?

Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. By browsing this website, you consent to the use of cookies. Learn more

Why will PayPal not let me send friends and family?

Contributor

Posted on

‎Dec-27-2018 07:56 PM

Hi can anyone tell me why I suddenly don't have option to send money to a friend as gift. I am only given pay for services option.

  • All forum topics
  • Previous Topic
  • Next Topic

1 ACCEPTED SOLUTION

Esteemed Advisor

@snarfyguy 

Sounds as if Paypal may suspect that you are sending payment via friends/family for purchases??

Your best bet is to contact them to see.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.

9 REPLIES 9

Esteemed Advisor

@Lily32

Click send money > put in the email address > then you should get the F/F option.

Advice is voluntary.
Kudos / Solution appreciated.

Contributor

Hi, It won't let me. No option appears.

Esteemed Advisor

@Lily32

Are you a resident of the U.S with a U.S paypal account, just checking?

Advice is voluntary.
Kudos / Solution appreciated.

Contributor

I'm suddenly having the same problem.  U.S. resident with U.S. Paypal account.  I use the "send money to a friend" option all the time and suddenly it's not there.

Thanks for any help.

- Chris

Esteemed Advisor

@snarfyguy 

Sounds as if Paypal may suspect that you are sending payment via friends/family for purchases??

Your best bet is to contact them to see.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.

Contributor

Contacted customer service and they are looking into it (the "within 24 to 48 hours" (*eye roll*) period in which they pledged to get back to me has elapsed though).

The woman I was on the phone with kept asking me to read her what was on my screen on the "send money" page (which I did), but when I offered to email her a screen shot, she said she wouldn't be able to receive the email - odd.

Thanks for the suggestion, anyway!

Contributor

I try to write on FB but is a chatbot and never "understand" ... 😞

New Community Member

I'm Jad from morocco, this problem for me isn't new or sudden at all, from the day I opened a personal use account till now and I never saw the friend and family option at all, knowing that I'm a valid 3 or 2 years member using my account at less weekly, I suspected that they recognize me as a buyer or doing business with my account but the problem is that I have 2 separated PayPal business account for both my businesses, knowing all of that I can say no more than PayPal is resist. and I got judged depending on my country cuz this account isn't used to send or accept large amounts all I use it for is sending to friends and paying eBay products.

New Community Member

Hi 

I have the same problem, there is no option to choose. is there any experience to resolve this issue?

Regards,

Zuheir

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.

How do I enable friends and family on PayPal?

How do I use PayPal friends and family?.
Login to your PayPal account..
Click Send & Request..
Under Send money, Enter phone number, email or contact name..
When prompted, select Sending to a friend..
Enter payment amount, add a note (optional) and Submit..

Is there a limit to friends and family PayPal?

Send money to friends and family Limits: You can transfer up to $10,000 in a PayPal transaction, or up to $60,000 if you've provided your bank account data or other identifying information. Timing: Transfers to and from your bank account and PayPal account can take a few days.

How do I change my goods and services payment to friends and family?

Here's how easy it is: Log into your account at Send Money, Pay Online or Set Up a Merchant Account - PayPal , select “Pay or send money” and choose whether you're paying for goods or services or sending money to friends and family. Enter the recipient's email address, mobile number or name and click “Next”