You cannot use this application due to parental controls ps4

★★★ Newbie

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Make an exception for the use of communication features in a game
Related topics
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September 2019 - last edited September 2019 by

EA_Blueberry

MUT function keeps saying can’t play games due to parental settings. There are no settings selected. Then it automatically disconnects from ea server every time

EA_Blueberry: Edited post title for improved search results

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Community Manager

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Community Manager

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★★★ Newbie

May 2020

I am having this issue too but I am the account manager logged in and playing as that user. I can't change any of these settings because they don't appear.

Also after temporarily disabling PS4 restrictions it still didn't work.

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★★★ Newbie

May 2020

Same exact problem here. This is unacceptable, seeing they haven't responded to your post I'm sure they wont to mine either. Thanks EA.

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You can restrict use of communication features such as chat and messaging, and set spending limits for PlayStation™Store. These settings apply to children who have permission to join PlayStation™Network.
Select a user from

(Settings) > [Parental Controls/Family Management], and then choose restrictions you want to apply to that user.

Restrictions also apply when using some other PlayStation® systems such as a PS Vita system, or when using

(PlayStation App) from your smartphone or tablet.

Available restrictions	Explanation
Communication and User-Generated Content	You can restrict the following types of features. Communication features Joining a voice chat Sending and receiving messages (This setting does not apply to messages with preset phrases that cannot be edited by players.) Sharing content created by your child or seeing another player's user-generated content For example, the following content may be blocked. Screenshots Video clips (videos of gameplay) Broadcasts (streamed gameplay) Content that players can create in games
Age Filtering for Online Content12	You can limit access to online game features and PlayStation™Store content based on your child’s age.
Monthly Spending Limit*2	Set the maximum amount of money that your child can spend per month on purchases in PlayStation™Store.

*1Age filtering for online content is available only in certain countries and regions. For details, visit the customer support website for your country or region.*2PlayStation™Store is available only in certain countries and regions, and in certain languages. The types of content and services provided by PlayStation™Store and the specific content available vary by country and region. For details, visit the customer support website for your country or region.

Make an exception for the use of communication features in a game

As the family manager or parent/guardian, you can make an exception and allow the use of in-game communication features in a specific game, even if [Communication and User-Generated Content] is set to [Not Allowed].
If your child sends you a request to use communication features in a game, you can take the following actions to allow or not allow the request.

What your child needs to do

If your child tries to use the in-game communication features during a game, a screen displays that lets your child send you a request. If your child follows the instructions on the screen, the family manager or parent/guardian will receive a message.

What the family manager or parent/guardian needs to do

You can review your child’s request by visiting the following website from your computer or smartphone. After signing in with your own account, select [Family Management] > [Allowed Games] to allow or not allow the request.
https://www.playstation.com/acct/family

The request message will be sent to the email address that you use as your sign-in ID.
Your child can't send requests for games they're restricted from playing.