If you have problems paying for Google products, you might need to fix a problem with your payments profile. Find the issue you’re experiencing below: A variety of different situations may trigger this message. Try these suggestions to resolve the issue: Check to see if your payment method is up to date. If it isn’t, update it in the Payments center. Note: These steps also apply if you see the error message "Your payment didn't go through. Please try a
different payment method or try again later." Try the following:
"Your payment was declined due to an issue with your account"If you see this message, it might be because:
To fix the issue, try the following:
"Unable to process payment: Low card balance"You might not have enough funds in your account to make the payment. Check your account balance or contact your bank. Ineligible or unavailable credit or debit cardCard is grayed out & says “verify on pay.google.com” Your card was reported as stolen. You must verify the card before you can use it again:
If you try to verify the payment method again:
Card is grayed out & says “card is ineligible” You can't use this card for this purchase. Try to make the purchase again with a different card. If the card you want to use isn’t listed, follow the on-screen instructions to add a new card. Closed payments profileLearn more about what to do if you temporarily or permanently closed your payments profile. If you’re still having trouble, contact support. Was this helpful? How can we improve it? |