Three different types of agencies that can assist with support services for those who are ageing

  • If you are a carer of a person with care needs living at home, it helps to know what supports are available.
  • There are a number of services and programs that can help you as your needs change.

There are many organisations that support carers. Carers play such an important role in the lives of so many.

To find your local Victorian Support for Carers Program local service, ring free call Tel: 1800 514 845 for information and help or find a local service by visiting the Support for Carers Program webpage .

You can contact your local Victorian Support for Carers Program provider directly. You don’t have to go through any other avenue (such as the Commonwealth Carer Gateway assessment) to receive assistance through the Victorian Support for Carers Program.

The Victorian Support for Carers Program (SCP) provides tailored flexible supports to carers based on the specific needs of the carer. These supports may include counselling or respite or other supports that help carers at a time of need. Carers provide care for a partner, friend, family member or loved one with care needs. As a carer, you may be supporting a person with a disability, mental illness, chronic condition, an older person with care needs, or a person in palliative care.

The SCP program focuses on person centred care and support through:

  • Providing one-off or short-term support for carers, including goods and equipment, that can add to other services or fill service gaps
  • Responding to individual needs of carers through flexible tailored support approaches, including support to address immediate or urgent needs
  • Supporting the carer separately or both the carer and the person they care for at the same time and at the same place, for example sharing in an enjoyable activity in the local community
  • Helping carers maintain their own health and wellbeing and adding to their quality of life – through respite and through increased opportunities for social connection, and social and/or physical activities that support health and mental wellbeing. For example carers can receive respite to take a break from their care role, along with social, health and other supports, including personal or financial counselling, a group activity or a massage.

Carer self-assessment checklist

If you are a carer, there are a number of things to consider to make sure both you and the person you care for remain as healthy as possible, both physically and emotionally.

By taking a carer needs assessment and self-assessing your situation, you will better know what resources you may need to draw on in the future.

A good place to start for a self-assessment is to note down how many hours you spend each week helping, supervising or prompting the person you care for with the following tasks:

  • behaviour (supervising and understanding why people act the way they do)
  • mobility (moving around the house, turning someone during the night)
  • personal hygiene (bathing, dressing, using the toilet)
  • eating and drinking (making sure they eat and drink, preparing food)
  • communication and social participation (organising social activities, help with communicating their needs to you or others)
  • health and treatment (giving medicine, therapeutic exercises)
  • safety (checking water temperature, making sure someone does not injure themselves or others).

Home and Community Care Program for Younger People (HACC PYP)

The Home and Community Care Program for Younger People HACC PYP provides services to support people birth to 65 years of age who have difficulty with the activities of daily living, and their carers. These services help people live as independently as possible in the community.

Younger people are defined as people birth to 65 years, or Aboriginal or Torres Strait Islander people birth to 50 years.

If you think that you (or a family member or a person you care for) might find HACC PYP services helpful, contact your local HACC-PYP assessment service usually your local council. They will meet with you to discuss the sort of services you need and how often you might need them. This meeting will usually be in your home. You may want a family member, friend, interpreter or advocate with you.

HACC PYP services available

You can get different types of support, depending on your particular needs.

Help around your home

HACC PYP can help with your normal chores, occasional repairs, or making daily life easier and safer through:

  • housework – including regular or ‘spring’ cleaning and laundry
  • home maintenance – such as clearing gutters and spouts
  • minor works – such as installing grab rails and smoke alarms.

Personal, nursing and health care

HACC-PYP teams can assist you with many regular tasks including:

  • personal care – such as help with mobility, showering, grooming, dressing and undressing, going to the toilet, eating, exercising and monitoring your prescribed medication
  • nursing care and therapy, and information on managing conditions such as diabetes or incontinence
  • other health services, such as occupational therapy, physiotherapy, podiatry and dietary advice.

Getting out and about

HACC PYP can help you to keep doing the things you enjoy and to stay in touch with others by:

  • helping you shop, cook, pay bills and attend appointments
  • delivering meals and group meals to senior citizens centres or community venues
  • organising friendly visiting and group activities
  • day groups – enjoying the company of others.

If you have complex needs

Some people have more complex needs, which cannot be met by mainstream HACC PYP services alone. In these cases, HACC PYP services can point you to other programs that can help.

Website - https://www.health.vic.gov.au/home-and-community-care/hacc-program-for-younger-people
Email -

Where to get help

This page has been produced in consultation with and approved by:

Three different types of agencies that can assist with support services for those who are ageing

This page has been produced in consultation with and approved by:

Three different types of agencies that can assist with support services for those who are ageing

Content on this website is provided for information purposes only. Information about a therapy, service, product or treatment does not in any way endorse or support such therapy, service, product or treatment and is not intended to replace advice from your doctor or other registered health professional. The information and materials contained on this website are not intended to constitute a comprehensive guide concerning all aspects of the therapy, product or treatment described on the website. All users are urged to always seek advice from a registered health care professional for diagnosis and answers to their medical questions and to ascertain whether the particular therapy, service, product or treatment described on the website is suitable in their circumstances. The State of Victoria and the Department of Health shall not bear any liability for reliance by any user on the materials contained on this website.

In-home aged care provides support to help you stay independent for as long as possible. It can help with things like personal care, transport, food, shopping, housework, physio, social activities, and modifications to your home.

The Australian Government subsidises:

Residential care in aged care homes

Residential care in aged care (nursing) homes is for older people who:

  • can no longer live at home
  • need ongoing help with everyday tasks or health care.

The Australian Government subsidises aged care homes to provide care that is available 24 hours a day.

Residential care can be short-term (respite care) or permanent.

Short-term care

Short-term care can help you to improve your wellbeing and independence or get back on your feet after a hospital stay. It can also give you or your carer a break.

You can receive short-term services in your home, an aged care home or in the community.

The Australian Government subsidises:

  • after-hospital or transition care – support for up to 12 weeks to help you recover after a stay in hospital
  • short-term restorative care – support for up to 8 weeks to help you improve your wellbeing and independence
  • respite care – support for a few hours, days or longer to give you or your carer a break.

How to apply for Australian Government–funded care

To access government-funded aged care services, you need to apply for an assessment on the My Aged Care website or call the My Aged Care contact centre.

Privately funded care

Some people are not eligible for government-funded services.

If you are not eligible or are waiting for services to become available, you can access privately funded services. You will need to pay the full cost yourself.