FedEx has one of the world’s most advanced tracking systems. In fact, this system allows customers to get near-instantaneous information about the location of their packages and the expected delivery time. Show
However, for all of its strengths, this system isn’t perfect. Sometimes there are glitches, delays, or miscommunications. In this article, we’ll look at what happens when FedEx’s system says a package was delivered, but you don’t have a package, so keep reading! What Does it Mean When FedEx Says “Delivered But No Package”?There are several reasons why FedEx may mark packages as delivered without the customer having the package in 2022. For example, they could have delivered to a similar address by mistake, given the package to a neighbor, left it in a hard-to-find location, or may have handed it to USPS for the final mile of delivery. To get more details about FedEx’s delivery practices, including what to do if your tracking information says delivered but you still don’t have your package, then keep reading! Why Does FedEx Say “Delivered” But There’s No Package?There are several reasons why a FedEx package may be marked as delivered, even though the customer doesn’t have it in their possession. Let’s take a look at some of the possible explanations:
FedEx may have some of the world’s most advanced logistics systems, but unfortunately, human errors can still occur. For example, a driver may deliver a package to 100 Main Street instead of 100 Main Avenue. From the driver’s perspective, the package has been delivered and will be marked accordingly. However, from the customer’s perspective, the package is in the wrong location and they’re still waiting for their delivery.
If your neighbor happens to be around when FedEx passes by, then there’s a good chance that the driver will leave the package with them for safekeeping. It’s also possible that one of your neighbors picked up the package from a common area by mistake.
Believe it or not, there are many times when FedEx drivers leave packages in bushes, behind planters, or under doormats in an attempt to keep them hidden from porch pirates. While this may be a good strategy for keeping packages safe, they could be so well-hidden that not even the intended recipient can find them.
If you’re unfamiliar with Ground Economy (formerly known as SmartPost), it’s a collaboration between FedEx and the United States Postal Service (USPS). FedEx handles the majority of the delivery, then passes packages to USPS for the “last mile” of delivery (i.e. delivering a package from a local facility to a customer’s house). Packages sent through this service are likely to get marked as delivered when FedEx passes them to USPS, even though the actual delivery hasn’t occurred yet. What If My Package Says Delivered But I Never Received It From FedEx? There are several things you can do about a missing package that’s been marked as delivered. If you live in an apartment building or condo, it’s worth checking with neighbors to see if they took your package by mistake. You can also spend some time looking around your property to see if your package was left in an odd location. It’s also worth verifying whether your package was sent via Ground Economy. Many customers are able to recover “lost” packages by employing these methods and using a bit of patience. Still, if you suspect your package was delivered to the wrong address or got lost somewhere, you can report a missing package to FedEx. If your package’s tracking status says it was delivered, but you can’t find it, go to our tracking page and follow these steps:
Alternatively, you can use FedEx’s online tool to file a claim for a missing package. How Can I Prevent FedEx From Marking Packages as Delivered When I Don’t Have Them?One of the best ways to avoid having packages get marked as delivered when you don’t have your hands on them is by being clear when ordering or shipping. That means using the FedEx Delivery Manager tool to provide delivery instructions. Using this tool, you can tell drivers exactly where to leave your packages so they don’t get hidden or left with a neighbor. As well, you can use this tool to select a signature delivery option. When you select this option, packages won’t be released unless someone signs for them. Lastly, you can use this tool to request a package hold. This means FedEx will deliver your package to a FedEx Office location or a third-party retailer (e.g. Walgreens or Dollar General), rather than to your house. Afterward, you can pick up your package at your convenience without worrying about delivery at all. To learn more, you can also read our posts on FedEx package going wrong way, how many times will FedEx attempt delivery, and what happens when FedEx package is stolen. ConclusionAlthough it may seem bizarre or improbable, there are plenty of times when FedEx drops off packages and marks them as delivered without the customer having the package in their hands. Sometimes, this happens because the driver hides the package too well. Other times, it happens because a neighbor is holding onto the package. Whatever the reason, there’s no need to panic, as your package will likely turn up soon. The tracking for my package says it was delivered at 10:44 a.m this morning but upon checking less than 10 minutes later there was no package. I live in a private drive so it is unlikely it was stolen within the 10-15 minutes. Also anytime anyone is outside my house, my dogs let me know about it, and they never barked or were alarmed at anything, leading me to believe that fedex never came and marked as delivered. Ive checked with the neighbors and they didnt get anything... anyone else have a similar situation?
The complaint of “FedEx Says My Package was Delivered But It wasn’t” has been quite an issue. And that brings me to this article today! The ultimate solution to what you should be doing is when you hear the term ‘delivered’ without actually having your package delivered. You will learn in this article. Stay tuned! FedEx Says My Package was Delivered But No Package: What can you do?It may be quite unnerving when you see the term ‘delivered’ without actually having received the package. Below are some steps to follow which may be helpful in this situation.
Although, this is just a quick summary of the best things you can do in case of lost packages if you want to know about it in depth check the below section called “steps to follow”. Is FedEx Responsible for Lost Packages?Yes, FedEx might be responsible in case of any lost packages. We have a detailed guide on what you can do if your package is missing.
Packages being lost during their shipment might cause a great deal of agitation. Though there are ways in which you can get your packages back. On realizing you may not have received your package and that it may be lost, the best odds lie in contacting the FedEx team. You can file your claim online by filling in a form. Usually, the sender or the person who had paid for the shipment is required to file the claim. You may have to attach the necessary documents to support your claim. Meanwhile, you can continue tracking your package online. How to Report About Missing FedEx Packages?If your FedEx package tracking status is delivered, but you still didn’t get any, then take a few minutes to read out this article and hope you will get the best answer to your question. First, you need to log in to your FedEx account. Then browse to their tracking page and then follow these simple steps:
The company will get in touch with you as soon as possible to assist in the search for your missing package. If you are comfortable, you can also use FedEx online to claim a parcel that has gone missing. Will FedEx Replace Stolen Packages?
As discussed above, it is indeed a literal alarming moment realizing that our packages may have been stolen. Yes, FedEx does have a policy that lets you claim your stolen goods.It provides a refund or replacement for your stolen packages. FedEx usually covers the first $100 of the value of your package. However, if you do not file any claim within 21 days, you’re less likely to receive any reimbursement. It does not take the FedEx team more than 6-7 days to resolve your issue of filing a claim online. Thereby, you have nothing to worry about if you have shipped any items via FedEx. Steps to Follow If FedEx Says Your Package was Delivered But It wasn’tSuch a situation can, no doubt, be very alarming, especially if the package is of a high-value item. But there is no need to panic if you do encounter such a situation. I know that it is but natural to assume the worst, but it may not be the case at all. Most of the time, the delivery person has either mistakenly marked the status as “delivered,” or it has been accepted by someone else with a similar address. Here’s the guide on What to do when Fedex delivers your package to wrong address. Nevertheless, if you are facing a situation where your package hasn’t been delivered to you even when the status says so, here are the steps you should take. Contact FedEx ImmediatelyThe first step that you need to take in such a scenario is to contact FedEx as soon as possible. This is important for many reasons. Firstly, the sooner you let them know, the faster they can track your package. Secondly, in case there has been a mistake on the part of the company itself, you will not be held liable since you contacted them immediately. Make sure that you have your package details, such as the tracking number, handy. Reach Out to Your Designated Delivery PersonMake sure that you also contact the person who was supposed to make your delivery. Usually, shipping companies provide the customer with contact details of the person supposed to make their delivery. Ask him about the whereabouts of your package, and if he has delivered it, to whom. Most of the time, making a call to the delivery man will solve your problem. Talk to Your NeighborsIn cases where a package is delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. So it is important that you talk to your neighbors. If you live in an apartment building, talk to the person who lives next to you, or opposite to you. A lot of the time, couriers tend to leave packages outside your door, which may have been collected by your neighbors for safekeeping. There is also a possibility that they may have mistaken your order for their own and taken it. So, you must ask your neighbors if they have your package. Look Around your front DoorIf you’re not at home when the courier is to be delivered, delivery men often place the package near your door in a protected area. If you have shrubs or an alcove in your porch, make sure to check them as the package may have been left there. Make sure that you check your mailbox as well. You’ll be surprised to know often packages are left in these places, without the customer knowing. Wait for a few daysIf you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. So there is no harm in waiting around for a few days, given that you have taken some of the steps mentioned above. Maybe USPS is Handling the PackageFedEx runs a program for frequent shippers named SmartPost. If you want to save big bucks for residential shipping, SmartPost is a great alternative. FedEx SmartPost delivers to any address in the United States and is suitable for shipments that aren’t time-sensitive.FedEx will record the delivery as delivered in these circumstances once the package has been handed over to USPS for their part of the delivery. If you called FedEx first and followed their instructions, you should be able to wait a few days for the delivery to arrive. FedEx’s SmartPost delivery option can deliver to a PO Box. The USPS is used in the last phase of the delivery process for this service. FedEx SmartPost can deliver to PO boxes all around the US, as well as all US territories, including military DPO, FPO, and APO addresses. Do FedEx Drivers Steal Packages?While on the job, FedEx drivers are accountable for any damage or loss, though USPS personnel are not. This explains why USPS deliveries are more likely to arrive damaged than FedEx packages. Theft by drivers is extremely unusual – not just because of ethical difficulties, but because the work is secure. Do FedEx Drivers Steal Packages? If you do not indicate a price on the parcel during transportation, FedEx staff may steal it from you. There will be no repercussions and no compensation for the objects that have been plundered. To reduce the likelihood of such incidents, it is necessary to prepare ahead of time. While it’s always possible that your shipment will be stolen by a delivery driver, the chances are small. While there are dishonest people in any profession, delivery businesses like Amazon, USPS, and FedEx have a financial interest in preventing package theft. Even so, their drivers transport a significant number of precious goods daily. Having a delivery staff composed entirely of crooks would cost these businesses money and damage their reputation. How does FedEx Investigate Lost Packages?FedEx mostly uses the essential screening of the GPS tracker to investigate a lost shipment. To find the final destination, a center will scrutinize all of the scans. It will also reveal where the carriage was going, and every detail, including loading or unloading history, delivery trucks, offices, conveyors, under equipment, and everything, will be examined. They’ll keep looking until they find a way to track down the package. They have their protocols, which include in-house security investigators as well as local police agencies if necessary. The Postal Police are police inspectors that work for the post service. Most claims are settled between six and ten business days after they receive your claim form unless further time for investigation is required. This is something they look into. Every district has a surveillance section that deals with packages that have been stolen. However, before it reaches security, the center will check with the delivery driver to see whether he may have put it somewhere out of sight where the customer would not think to look. If the drivers do this, they usually place delivery notes on the front door, but if your door is unclean, they will blow off or fall off. When the driver goes to speak with the customer, he may realize he gave it to the wrong address as well. A driver follow-up is what it’s called.To follow up with the customer, the driver visits the delivery location. This is usually when the driver learns he misdelivered the delivery or discovers it just where he left it, such as at the back door or under a potted plant. Does FedEx Take Pictures of Delivered Packages?They don’t have enough time to photograph each product that we deliver. In any case, it’s barely significant because the huge number of parcels are NOT stolen and are delivered to the intended recipient. The recipient may not even be aware that the package has been delivered since they haven’t looked for it. Does FedEx Show Proof of Delivery?Yes you can ask for Proof of Delivery. You can do that by going to: https://www.fedex.com/en-us/home.html. Just put your tracking number. Click on “track” and you can get the proof of delivery from there.
For FedEX ground and express packages you have to ask for proof of delivery within 18 months and for freight shipment it’s 2 years. If your delivery has a digitized signature option, then you can get POD just by entering your air waybill number. You can only ask for 30 POD documents, not more than that. How can I Prevent this from Happening In the Future?Most of the time, how and under what circumstances your package is delivered, is not in your hands. But there are some precautionary measures that you can take. Such steps will prevent a situation like this from happening again. State your Shipping Details ClearlyAlways ensure that you have stated your address and corresponding shipping details correctly. A lot of times, such delivery mishaps occur due to incorrect addresses. If you have any distinct landmarks near you, you should mention them. Doing so will eliminate any confusion that may arise during delivery. Request Direct SignatureIf you want to always make sure that the package is delivered into your hands, choose “direct signature” in the future. This will ensure that your package is not delivered without your explicit signature. FedEx Pick-UpIf you want to be extra careful and not take any chances, you can also have your package delivered to the nearest FedEx office. You can then pick it up from there. This is an easy and fool-proof system that guarantees the safety of your package. FAQs
The first thing that you must do is contact FedEx customer care and let them know your problem. Make sure that you explain the situation elaborately and provide them your package details. Such information will help them track your package in the most efficient manner possible
You should first contact them and let them know of the situation before you file a formal complaint. Follow the steps mentioned above, like checking up on your neighbors. If within a few days, you don’t get your package or any information about it, then you can lodge your complaint.
In such a situation, the best way to contact FedEx is through a phone call. This is the fastest method with little to none waiting time. You can also contact them through an email, but I recommend placing a call due to the gravity of the situation.
No, FedEx does not usually mark ‘delivered’ before the actual delivery. Although it happens less often, sometimes you may see the word ‘delivered’ before delivery. Please follow the steps mentioned earlier in this article in case of this situation.
You should file a complaint online and claim your loss. After filling up the form online, attach all the required documents in the form and submit it. A FedEx representative will contact you within a week, and you are most likely to be refunded.
No, FedEx does not lie about delivery. Sometimes their estimated delivery date may not be accurate due to internal issues, but it is extremely unlikely for FedEx to lie about delivery. |
What happens if FedEx says delivered but no package?
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