Which type of conflict management strategy describes individuals who tend to be very personalistic?

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Which type of conflict management strategy describes individuals who tend to be very personalistic?

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Which of the following describes the style of listening called action

Which of the following describes the style of listening?by · 2019-02-01Table of ContentsWhich of the following describes the style of listening?What ...

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Which of the following describes the style of listening called action-oriented listening

Which of the following describes the style of listening called action-oriented listening Which of the following describes the style of listening?

by · 2019-02-01 Table of Contents

Which of the following describes the style of listening?

What are the three main degrees of active listening?

How is listening defined?

Which is the first step in the listening process?

What is the importance of listening in communication process?

What are the benefits of listening explain the process?

How does listening affect communication?

How does poor listening skills affect communication?

4.2 Listening Styles

Learning Objectives

Understand the nature of listening styles.

Explain the people listening style.

Explain the action listening style.

Explain the content listening style.

Explain the time listening style.

If listening were easy, and if all people went about it in the same way, the task for a public speaker would be much easier. Even Aristotle, as long ago as 325 BC, recognized that listeners in his audience were varied in listening styleThe preferred focus of a listener’s attention in a given situation. An effective listener is able to adapt his or her listening style to the context.. He differentiated them as follows:

Thus Aristotle classified listeners into those who would be using the speech to make decisions about past events, those who would make decisions affecting the future, and those who would evaluate the speaker’s skills. This is all the more remarkable when we consider that Aristotle’s audiences were composed exclusively of male citizens of one city-state, all prosperous property owners.

Our audiences today are likely to be much more heterogeneous. Think about the classroom audience that will listen to your speeches in this course. Your classmates come from many religious and ethnic backgrounds. Some of them may speak English as a second language. Some might be survivors of war-torn parts of the world such as Bosnia, Darfur, or northwest China. Being mindful of such differences will help you prepare a speech in which you minimize the potential for misunderstanding.

People-Oriented Listeners

People-oriented listeners are concerned about the emotional states of others and listen with the purpose of offering support in interpersonal relationships. These listeners are sought out because they are known as people who will “lend an ear.” They may or may not be valued for the advice they give, but all people often want is a good listener. This type of listening may be especially valuable in interpersonal communication involving emotional exchanges, as a person-oriented listener can create a space where people can make themselves vulnerable without fear of being cut off or judged. People-oriented listeners are likely skilled empathetic listeners and may find success in supportive fields like counseling, social work, or nursing.

Action-Oriented Listeners

Action-oriented listeners focus on what action needs to take place in regarding a received message. These listeners are frustrated by disorganization because it detracts from the possibility of actually doing something. Action-oriented listeners can be thought of as “builders”— like an engineer, a construction site foreperson, or a skilled project manager. This style of listening can be very effective when a task needs to be completed under time, budgetary, or other logistical constraints. One research study found that people prefer an action-oriented style of listening in instructional contexts.[3]

In other situations, such as interpersonal communication, action-oriented listeners may not actually be very interested in listening, instead taking a “What do you want me to do?” approach.

Example of Action oriented listening

A person exhibited qualities of an action-oriented listener during an encounter with a close friend who had a stillborn baby. The person immediately went into “action mode.” It was difficult for the person to connect with her friend at an emotional/empathetic level, but the person was able to use an action-oriented approach to help out in other ways. She helped make funeral arrangements, coordinated with other family and friends, and handled the details that accompanied the tragic experience.

As you can see from this example, the action-oriented listening style often contrasts with the people-oriented listening style.

People

The people-oriented listener is interested in the speaker. People-oriented listeners listen to the message in order to learn how the speaker thinks and how they feel about their message. For instance, when people-oriented listeners listen to an interview with a famous rap artist, they are likely to be more curious about the artist as an individual than about music, even though the people-oriented listener might also appreciate the artist’s work. If you are a people-oriented listener, you might have certain questions you hope will be answered, such as: Does the artist feel successful? What’s it like to be famous? What kind of educational background does he or she have? In the same way, if we’re listening to a doctor who responded to the earthquake crisis in Haiti, we might be more interested in the doctor as a person than in the state of affairs for Haitians. Why did he or she go to Haiti? How did he or she get away from his or her normal practice and patients? How many lives did he or she save? We might be less interested in the equally important and urgent needs for food, shelter, and sanitation following the earthquake.

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Which of the following describes the style of listening called action-oriented listening?

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The listener is impatient with disorganized speakers and mentally jumps ahead to finish their thoughts.

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Which of the following describes the style of listening called content-centered listening?

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The listener gathers data and enjoys listening to complex technical information.

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Terms in this set (48)

Which of the following describes the style of listening called action-oriented listening?

The listener is impatient with disorganized speakers and mentally jumps ahead to finish their thoughts.

Which of the following describes the style of listening called content-centered listening?

The listener gathers data and enjoys listening to complex technical information.

Which of the following describes the style of listening called time-oriented listening?

The listener is concerned about keeping on schedule, and interprets others when he or she wants to...

Which of the following describes the style of listening called people-centered?

The listener focuses on others' feelings and sees listening as an opportunity to forge interpersonal bonds.

When a speaker's vocal volume rises when she reaches her most important point, her nonverbals are doing which of the following in regard to her verbal statement?

Accenting

You might hug and kiss a romantic partner while speaking the words "I love you". Which nonverbal statement is this?

Complementing

If someone asked you how you did on the midterm grade, you might make the "OK" symbol with your hand instead of saying "I did fine". Which nonverbal statement is this?

Subsituting

A person might say "I'm all right" but his or her tear-stained face and quivering voice would send a different message. Which nonverbal statement is this?

Contradicting

The study of eye gaze is best described as an example of

Kinesics

Your friends throw a surprise party for your birthday. When you walk in, your eyes open wide, your eyebrows raise, your mouth drops open. Which channel of nonverbal communication?

Facial Expressions

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