Can I return mattress after opening?

Q: How do I return a mattress after opening it?

Youll need to contact the company you bought the mattress from when you decide to return it. Online mattress companies dont expect their customers to actually ship the mattress back to them. Theyre not trying to pull a bait-and-switch, though.

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Returns and Claims
IKEA spare parts
Where Does A Returned Mattress Go?
How to Tell If Your Mattress Is New
Reputable Vendors Handle Returns Responsibly
Return Policies of Some of Our Favorite Mattress Companies
Tuft & Needle
Brooklyn Bedding
How to Make Sure You Will Love Your Mattress
How do I return a mattress after opening it?
Can you return a mattress after you buy it?
Can you return a mattress after sleeping on it?
How long should I try a mattress before returning it?

Returns and Claims

This page summarises how to return a product to us, our IKEA return policy and making a claim at IKEA.

It’ll also tell you where to find more details on these topics.

Returns | Claims | IKEA spare parts

Returns

Our belief is that everyone should be able to try our products at home – and to change their mind about them. That's why our IKEA 365-day return policy allows you to return any IKEA product to us – opened or unopened – within 365 days of purchase.

If you’ve changed your mind about a product, see our full Returns page about returning to an IKEA store, cancelling an IKEA order and having an IKEA return collected.

Our IKEA claims process is for making a claim within a product's guarantee period. Many of our products come with a guarantee. These range from 3 to 25 years and come with some terms and conditions.

Have an issue with one of our services? Visit our IKEA claims page to find out how to tell us.

IKEA spare parts

Our IKEA spare parts service is for when our customers want to repair their products, and through it we supply spare IKEA assembly parts, such as bolts and screws, and spare IKEA furniture parts.

Go to spare parts

IKEA returns & exchanges policy
Guarantees
Track and manage your order
IKEA Claims

Did you ever wonder if your new mattress is only new to you? Read on to learn what happens to returned mattresses and how you can be sure the new mattress you paid for is not a pre-owned model.

Even if you’ve done all your research – you’ve read up on mattress construction and materials, perused countless Mattress Advisor reviews, scoured customer feedback, even tried out your favorite mattress in a showroom – there is still a small chance that you will not be happy with your mattress once you set it up and sleep on it for several nights.

Mattress companies, especially those that sell directly to customers online, warn that all mattresses need to be broken in by actually sleeping on it night after night. In fact, it can take as long as a full month for your body to adapt to a new mattress and the mattress to lose its factory feel. That’s why some companies require you give their mattress a shot for a minimum number of days – usually around 30 – before you can return it.

But even after 30 days, you might still feel unsatisfied and want to send your mattress back.

You’re in luck. Most mattress retailers accept returns, some with more conditions than others. More on that later. But did you ever wonder what happens to your unwanted mattress once you’ve returned it? And more importantly for you, might you be sleeping on someone else’s unwanted – and used – mattress?

Where Does A Returned Mattress Go?

If you’ve have recently bought a mattress from a reputable vendor, you can rest assured that it is new unless otherwise clearly indicted. If you are unsatisfied with your mattress and want to return it, you don’t have to feel bad about cluttering up landfills with practically new mattresses.

Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters. When donations are not allowed, the discarded mattresses are disassembled and cut up for other products like carpet padding, roofing material, or gymnastic mat foam inserts.

Some states do allow reselling pre-owned mattresses after they’ve been cleaned and/or refurbished and relabeled. In fact, according to the Federal Trade Commission, as long as mattresses meet certain labeling and processing requirements, used mattresses can be resold. These mattresses are often sold as clearance items, or in “Scuff and Tear” sales. So, if you’re getting a clearance price for your mattress, you might actually be buying a pre-owned mattress.

Unfortunately, if you’re looking for a bargain, you may not be able to tell if your mattress has been broken-in already by someone else until it’s too late.

How to Tell If Your Mattress Is New

How can you tell if your mattress has already been bought, used, and returned by another customer? While there are laws in some states that restrict the resale of pre-owned mattresses, some deceptive mattress companies will try to get around the rules. And in some states, there are very loose regulations of the bedding industry, so consumers in those states are left with few protections from shady vendors.

“There are many unscrupulous parties that just take a used mattress, sew a new cover on it, don’t sanitize it, sell it as new and don’t disclose it,” said Chris Hudgins of the International Sleep Products Association.

So how can you tell if a mattress that is new to you is actually new?

Look for the tag. New mattresses will have a white tag attached that certifies that the mattress contains all new materials. If a mattress has been owned before, it should have a red or yellow tag on it that warns customers that the mattress contains “used materials.” Never buy a mattress without any tag certifying it is new or used.
Just ask. Don’t be afraid to ask a retailer if they sell used bedding. If they do, make sure you order a new mattress. When it arrives, be sure to look for the white tag certifying that the mattress is new. Ask the vendor to write “new” on the receipt if that’s what they agreed to sell you. If it turns out to be used, you’ll have evidence of fraud.
Decline torn and re-taped packaging. If your mattress arrives in a bag that has been torn wide enough to remove the mattress, it is probably someone else’s returned mattress. Decline this delivery if you paid for a new mattress.
Check the return policy. Avoid buying from companies that require a restocking fee for returned mattresses. If you must pay a restocking fee to return your mattress, you know that mattress will be sold again. If you buy from this company, your “new” mattress may be one that has been discarded by another customer.

Reputable Vendors Handle Returns Responsibly

Online mattress companies recognize that competition in their field is fierce, and consumers have a wealth of information at their fingertips. In addition, they know that customer reviews can either make or break them. That’s why they conduct ethical business practices and deal with returns in ways that are good for their customers and the local communities.

Among ten of our favorite direct-to-consumer mattress companies, not one resells returned mattresses and all either donate their returns to charities or non-profit organizations, or they recycle them. If you buy a mattress from one of these companies, you will know that your mattress has never been slept on, and in the unlikely event that you are unsatisfied, your mattress will be donated to someone in your community who really needs and wants it.