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©2022 Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945 How it worksReceiving money from overseas is a simple process for business and personal customers. Depending on whether you’re receiving Australian Dollar (AUD) or a foreign currency, this is how it works. AUD transfers from an overseas senderAUD amounts will be credited directly into the account number provided to us by the sender. Foreign currency transfers from an overseas senderNAB Foreign Currency Account holders If you’ve given your NAB Foreign Currency Account details to the sender, you’ll be able to receive the funds in the overseas sender’s currency. It must match the currency of your NAB Foreign Currency Account. Learn more about foreign accounts and eligible currencies. If you’re a business customer, you’ll be able to view your NAB Foreign Currency Account and transact on it through NAB Connect. If you’re not a business customer, this is how to access your funds or account details:
Payment timeframesWe generally process on the same business day if we receive the payment instruction before cut-off times. We may not be able to notify you of delays in processing payments. If a future payment date is advised by the sender, we’ll process your payment on or after that date. Locating paymentsIf you haven’t received an expected international transfer, you can ask the sender for the exact amount and currency that has been transferred along with either:
Contact our International Help Desk on 1300 888 413 with this information to locate your payment. If NAB can’t locate the payment with the details you have and if you still haven’t received the transfer, the sender will need to address this with their transferring bank directly. SWIFT, IBAN and BIC explainedDepending on the receiving banks requirements, you will need to know what their IBAN, SWIFT and/or BIC is.
Transfer online via NAB Internet Banking and NAB AppTo make an international transfer you need to have SMS Security switched on, which you can do via settings in NAB Internet Banking. You can check your international money transfer limit in the NAB app or through NAB Internet Banking, and you can amend this by giving us a call at 13 22 65. Or, if you’re overseas, call +61 3 8641 9083. Transfer using NAB Internet BankingUnder ‘Transfer & Pay’ in NAB Internet Banking, select International transfer and follow the prompts. You will be able to view real time or indicative exchange rates before accepting. Transfer using the NAB appUnder ‘Transfer & Pay’, select Overseas and follow the prompts. Transfer at any branchWe can help you send money overseas from any branch. Keep in mind, making a payment using the NAB app or NAB Internet Banking may be more cost effective than making an international payment in branch. Transfer timesAfter you’ve made your international transfer, the funds are usually received within 24 hours by the payee’s bank. Help and supportGuides and support services to help you manage your international payments. Our international transfer serviceAn international transfer is a secure, fast and convenient way to receive and send money. Bank Australia uses Western Union Business Solutions, a division of The Western Union Company. Sending an international transferLimits and currencyYour transfer must be less than AUD $2,000 and sent in a foreign currency. To make an international transfer higher than this amount, please contact us. Note that fees apply. Payment detailsYou need the following details about the person you’re paying:
Do you have the right details?International transfers are undertaken at the sender’s own risk. Western Union and/or their subsidiary companies and/or agents (Bank Australia) accept no liability whatever for any delay, mistake or omission which may occur in its transmission, or misinterpretation when received, or failure to identify the payee. How to send an international transferTo make the payment, log into internet banking and follow these steps:
Receiving an international transferGood to knowYour first step is to give payment instructions to the
person or business sending money to you. These instructions vary depending on the currency being sent. How to get your payment instructionsTo get your payment instructions, simply log into internet banking and follow these steps:
How to send payment instructionsForward the payment instructions to the person transferring money to you. Ask them to instruct the overseas bank to include the Payment Reference in the bank's reference field. When receivedIf possible, email with the transfer receipt or bank’s remittance advice. DraftsA draft is like a bank cheque made out in a foreign currency.
Drafts can be sent overseas via mail and are available in a range of currencies. Why choose the draft?It's a cost effective way to send a payment by mail with a letter, card or invoice or when you don’t know the recipient’s bank account details. How do you order a draft?You can order a draft via secure email in the app or internet banking, over the phone or in a branch. Once ordered it will be available to collect at your nominated branch within 2 - 5 business days, we will contact you to let you know when it arrives. Alternatively, we can arrange for the draft to be sent to an alternative address. Jargon and terminologyWireAnother name for an international
transfer. Bank codesA bank code is a series of numbers used to identify banks around the world, for example:
In some countries, you may need more than one bank code and/or an International Bank Account Number (IBAN). IBANsIBAN stands for ‘International Bank Account Number’. It’s an account number format adopted by most European and many other countries. IBANs start with a two letter country code and contain between 15 and 34 letters and numbers, depending on the country. The IBAN is written as a continuous string of alphanumeric
characters (ie. no space). The following fees apply, noting that other fees may be charged by participating banks involved in the transaction or settlement. Staff assisted international transfer feeThis fee is charged when you request a staff member at a branch or on the phone to debit your Bank Australia account to remit funds in a foreign currency.
Online international transfer feeThis fee is charged when you use the app or internet banking to debit your Bank Australia account and remit funds in a foreign currency.
Trace/recall/stop an international transferThis fee is charged to trace, recall or stop a debit from your Bank Australia account made to remit funds in a foreign currency by you.
What all details are required for international bank transfer?Provide bank details
Name and address of the payee's bank. Name, address, and account type of the recipient (checking, savings, etc.) Payee bank account number or IBAN (international bank account number). Recipient's BIC/SWIFT code.
How do I transfer to an international bank account?You'll need the following information from your recipient:. Their full name and street address (not a PO Box).. The IBAN or bank account number.. A SWIFT code or BIC (this identifies their bank) or, if not available, the full bank address.. Any other information they have like sort codes or routing code.. What bank details are required to transfer money?Six-digit sort code of the account you're paying.. Eight-digit account number of the account you're paying.. A payment reference (often your name or customer number) to let them know the money came from you.. Sometimes you'll need the name and address of the bank you're sending the money to.. Why is bank address needed?The recipient's full name and physical address are necessary to ensure the money is going to the right person. You'll need the recipient's bank account and ABA or routing number if the funds are going directly to the recipients' bank. You must specify the amount of money being sent.
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