You will also be invited to become a Registered User or a sign in as a Guest. As a Registered User you won’t be charged a fee to make a payment, you can set recurring payments, and you can make monthly payments with just a few clicks. Please note that even if you are a current online payment center user, you will need to register
for the new online payment center to utilize the new experience. How to sign up as a Registered User How to sign up as a Guest New Online Payment Center User InformationWhere can I find my Loan Account Number?
What other information do I need to make a payment with the new online payment center?
What are the benefits of signing up as a Registered User in the new online payment center?
What are all of the different ways I can make loan payments?
Using the Online Payment Center
What payment types are accepted in the Online Payment Center? Payments can be made using a debit card or by using a financial institution routing number and account number. Credit card payments are not accepted. Is there a fee to make a payment through the Online Payment Center? There is no fee to make a payment if you sign up as a Registered user. A convenience fee of $6.99 is charged for Guest or non-registered users and $9.99 for members making payments over the phone with a live representative. How do I change or update my payment method? As a Registered User you can add, update and manager your payment methods with your Wallet. Your Wallet is accessible from the top of the page within the Online Payment Center. Can I make payments that are more than the amount due? You can make additional payments on your auto or personal loan, however advance payments are not accepted for home loans in the online payment center. Can I make a payment toward principal-only or escrow-only payment? Payments toward principal only or escrow-only payments are not accepted through the Online Payment Center. If you would like to make a principal or escrow payment contact us at 703-709-8900 for more details. How will I know that my payment has been accepted? After your payment is successfully processed, an email or text confirmation will be forwarded based on the confirmation method selected. (If you receive your confirmation by text, please note that SMS fees may apply based on your mobile plan). Can I pay off my auto loan through the Online Payment Center? Auto and Personal loans can be paid off using the Online Payment Center. To pay off a Mortgage, contact us at 703-709-8900 for details on the payoff process. How do I change my email or password? As a Registered User, you can manage your password and contact information under My Profile in the upper right corner. What do I do if I forgot my password? If you are a Registered User with a valid registered email address, click “Forgot Password” and follow the prompts to receive a temporary password. Once you enter your temporary password you will be prompted to select a new one. Can I schedule a recurring payment that is different from my due date? Yes, you can schedule your recurring payment for any date. Can a Guest user make recurring payments? No, as a Guest user you are unable to set up recurring payments. Guest users can only submit a same day payment or schedule a one-time future payment and will be charged a $6.99 convenience fee. What is the maximum number of days that I can schedule a one-time payment? You can schedule your payment to be made up to 90 days in advance. Questions? Please call our Member Service Center at 703-709-8900. Please note that to make a payment by phone with a Member Service Center representative, there is a convenience fee of $9.99. |