SymptomsNOTE: In Windows 11 and Windows 10, Microsoft provides the drivers for the integrated webcam in Dell laptops, monitors, and All-In-One computers. Windows Update installs any new drivers when available. Dell does not have any Windows 11 or Windows 10 webcam drivers to provide you. When you believe that your webcam drivers are not installed correctly in Windows 11 or Windows 10, see the Determine if the Webcam Driver is Installed in Windows 11 or Windows 10 section for guidance. Show
Troubleshoot Webcam IssuesDuration: 03:16 For information about, help using and fixing issues with your Webcam (web camera, web cam), and how to enable or disable your webcam, see the section that matches the Operating System that is installed on your computer. Bookmark this article as restarts of the computer are recommended during the process to help resolve issues. CauseWebcam-related issues can be caused due to settings in the video conferencing applications, webcam drivers, and so on. ResolutionWindows 11 or Windows 10Select the tabs below to find out more information.
NOTE: The Dell Webcam Central software is not available for Windows 11 or Windows 10 or Windows 8(8.1), you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead. See the frequently asked questions below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.
How to Fix Webcam Not Working in Windows 11 or Windows 10 (Official Dell Support on YouTube)
Duration: 02:05 In Windows 11 or Windows 10, the drivers are built in (native) to the operating system for all computers.
NOTE: The Dell Webcam Central software is not available for Windows 11 or Windows 10 or Windows 8(8.1), you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead. See the frequently asked questions below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.
Windows 8(8.1)Select the tabs below to find out more information.
NOTE: The Dell Webcam Central software is not available for Windows 11 or Windows 10 or Windows 8(8.1), you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead. See the frequently asked questions below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams. In Windows 8(8.1), the drivers are built in (native) to the operating system for all computers.
NOTE: The Dell Webcam Central software is not available for Windows 11 or Windows 10 or Windows 8(8.1). When you have upgraded to Windows 11 or Windows 10, you must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams instead. See the frequently asked questions below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams. WARNING: These steps that are outlined below should not be performed by a computer novice, as changing settings other than outlined below in the Device Manager, could prevent your computer from working correctly.
Windows XP, Windows Vista, or Windows 7Table of contents
Webcams Stay ConnectedDuration: 01:25 How to Troubleshoot Dell Webcam CentralDuration: 01:46 Dell-Integrated Webcam SupportDuration: 06:08 Frequently Asked Questions
Troubleshooting Webcam IssuesThere is a Message or ErrorMessages and errors such as No supported webcam connected, Please plug in a supported device and Close the other video streaming application to start video can be resolved by uninstalling, reinstalling, or updating the webcam driver. Locate the Operating System that is on the computer from the options below. Windows XP
Windows Vista
Windows 7
The screen is Black, Blank or DarkA blank, black, or dark screen can be caused by low light conditions or is in the wrong mode. Ensure to use the webcam in a well-lighted area. NOTE: The Inspiron One 2330 has a rotatable cover for the Webcam, which is located in the middle across the top of the screen, ensure it is in the open position cover.
My Microphone or Speakers are not WorkingFor Microphones:
How to Test Your Webcam to Ensure it is Working CorrectlyThis section helps you test your webcam to answer questions such as How do I check to see if my webcam is working?, How do I test my webcam before a meeting?, How can I test my webcam microphone?
Determine if the Webcam Driver is Installed in Windows 11 or Windows 10
Additional InformationOut of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.NOTE: Offers are only available for US, Canada, UK, France, Germany, China, and Japan personal computer customers. Server and Storage not applicable. Chromebox, Alienware, Inspiron, Retired Models, OptiPlex, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations, Mobile Workstations How do I Update my laptop camera driver?Select Start , type device manager, then select it from the search results. Find the problem webcam from the list of devices shown in the Device Manager. It should appear either under Cameras or Imaging devices. Right-click the webcam device and select Update driver.
How do I install my camera driver on my Dell laptop?To reinstall the webcam drivers, perform the following steps.. Close any applications that are using the webcam (this may include web pages). ... . Press and hold the Windows ( ... . In the search box type device manager.. Select Device Manager (Control panel) in the list of results.. How do I fix my built in camera on my Dell laptop?Article Content. Make sure the camera is enabled in the BIOS of your Dell notebook. ... . Check the camera privacy settings. ... . Reset the camera application. ... . Run the Video playback troubleshooter. ... . Reinstall the webcam drivers. ... . Run the Dell PC hardware diagnostics on your internal Webcam.. How do I Update my inbuilt camera driver?How to update camera driver using Device Manager. Open Start.. Search for Device Manager, and click the top result to open the app.. Expand the Imaging devices, Cameras, or Sound, video and game controllers branch.. Right-click the webcam and select the Update driver option.. |