How to check hotel booking confirmation

"Walking a guest" is the hotel industry's term for what happens when a hotel is overbooked and there is no room available for guests who have a reservation. Unexpected maintenance issues, sudden demand for rooms and a hotel's desire to protect itself against guest no-shows contribute to this problem. You can reduce the likelihood it will happen to you by arriving early and confirming your reservation the day you are scheduled to arrive.

Check Your Reservation by Phone

Calling your hotel to confirm your reservation is an easy way to make sure they are expecting you. Telephone the hotel directly. Do not contact any online travel sites, even if you used them to make the reservation. Give the reservation agent your name, arrival date and confirmation number if you have one.

Check Your Reservation Online

Some hotels will allow you to check, modify and cancel your reservations online. For example, you can visit Best Western's website and provide your name and confirmation number to check a reservation. Hotels will often make it easy for you to access reservations online when you belong to their loyalty or rewards program.

About the Author

Cari Oleskewicz is a writer and blogger who has contributed to online and print publications including "The Washington Post," "Italian Cooking and Living," "Sasee Magazine" and Pork and Gin. She is based in Tampa, Florida and holds a Bachelor of Arts in communications and journalism from Marist College.

Photo Credits

  • Paulo Cruz/iStock/Getty Images

Manage or Cancel Your Reservation

For the fastest and most convenient service use our Manage Reservation feature below to receive a copy of your reservation confirmation email or to cancel your reservation. Please review your cancellation policy prior to cancelling your reservation, which was provided on the reservation confirmation page as well as your confirmation email.

As always, we are here to help you through the process. For immediate assistance, to cancel your reservation, change dates of your reservation or for billing concerns please use our toll-free number 855-956-2201.


Find the answers you are looking for with our frequently asked questions section.

Manage Your Reservation Frequently Asked Questions


Q: Can I make reservation modification online?

A: No. For any modification, please contact us directly at 855-956-2201 or by email to [email protected]

Q: Can I cancel a reservation online?

A: Yes, you can cancel your reservation online under reservation details. You will need the email used at the time of booking and your Itinerary number. Please review your cancellation policy on your confirmation email before canceling your reservation.

Q: Can I cancel nonrefundable reservation?

A: No, nonrefundable reservations cannot be canceled after booking. For questions please contact our Support Team at 855-956-2201 or by email at [email protected]

Q: Where I can see my cancellation policy terms?

A: Your cancellation policy can be found under the Reservation Details and on your confirmation email.

Q: Can I change the email registered under my reservation?

A: No, to update your reservation email please contact us directly by phone at 855-956-2201 or by email to [email protected]

Q: Where can I find the hotel address details for my reservation?

A: The hotel address appears in the confirmation email that was sent at the time of booking. Alternatively, it is possible to re-send the confirmation email by going to reservation details.

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How can I check my reservation in booking?

If you're using the Extranet and need more info for a particular reservation, follow these steps:.
Log in to the Extranet..
Click Reservations..
To filter your bookings based on the date of reservation, arrival, departure, invoice, or stay, enter a date range using the From and Until fields and click Show..

How can I check my hotel reservation by email?

When writing an email to a hotel, you can start with Hello or Dear (hotel name). Say clearly the dates you want, the room type and whether you want breakfast or not. Don't forget to mention any additional information or special requests. Ask them to confirm your booking.

Do you get confirmation from booking com?

All bookings made through Booking.com are instantly confirmed so you have no extra steps to take on your side.

Can you check into hotel without confirmation number?

To check in to your hotel all you need is a government-issued ID and a credit card to cover any incidentals!