How to find out what your zelle is

We strive to provide you with information about products and services you might find interesting and useful. Relationship-based ads and online behavioral advertising help us do that.

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KNOWLEDGE BASE
Is my Zelle linked to my bank account?
How do you give Zelle information?
How can you tell a fake Zelle email?

Here's how it works: We gather information about your online activities, such as the searches you conduct on our Sites and the pages you visit. This information may be used to deliver advertising on our Sites and offline (for example, by phone, email and direct mail) that's customized to meet specific interests you may have.

If you prefer that we do not use this information, you may opt out of online behavioral advertising. If you opt out, though, you may still receive generic advertising. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements.

Also, if you opt out of online behavioral advertising, you may still see ads when you log in to your account, for example through Online Banking or MyMerrill. These ads are based on your specific account relationships with us.

To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Bank of America Online Privacy Notice and our Online Privacy FAQs.

KNOWLEDGE BASE

To review your Zelle® messages, you'll need to review the specific transaction the message is associated with.

For the best online banking experience, we recommend logging in at usbank.com.

Select Send money at the top of the page, then select Send money with Zelle.
Choose Activity, located below Send Money, Request money, and Split the bill.
Select Past to the left of the Scheduled tab.
Select the transaction in question to view details.
- A pop-up will display and the message will appear at the bottom, below the confirmation number.
- If nothing appears, no message was entered during the transaction.
- Use the Search for a transaction if the one you're looking for doesn't appear.

The option to view your Zelle messages is only available on the full usbank.com website. This option is not available on mobile banking.

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First, check the payment status within your payment activity in your bank’s online or mobile service, or within the Zelle® app. If the payment status is pending, the recipient may not have enrolled their mobile number or email address to receive the payment.

If the payment status is completed, then the money is already available in the recipient’s bank account. If you aren’t sure of the status of your payment, contact Zelle® customer support at 844-428-8542.

You can send, request, or receive money with Zelle®. After you’ve enrolled, simply add your recipient’s email address or U.S. mobile number, the amount you’d like to send or request, review and add a memo, and hit “confirm.” In most cases, the money is typically available in minutes1. To receive money, just share your enrolled email address or mobile number with a friend or person you trust and ask them to send you money with Zelle®.

If you’re using the Zelle® app, you can easily change your account directly within the app!

To switch your account:

Tap the gear icon in the top left corner of your mobile screen
Tap Account
Tap Switch Accounts

Next, you’ll be prompted to unlink your current account and add a new account. Keep in mind that by switching your account, you will lose all Zelle® transaction history associated with your old account.

If you’re using Zelle® through your bank or credit union’s mobile app or online banking, please check their support FAQs or contact their customer support team for help changing accounts.

Some banks let you enroll with the Zelle® app using your online banking username and password. If your bank supports this feature, it’s an easy way to link your bank account.

How do I know that my username and password for my bank are safe?

When you’re prompted to provide your online banking username and password, you’ll be directed to your bank’s secure site. After you enter your online banking information, you’ll be redirected back to the Zelle® app.

Why do I have to set up a different password for Zelle®?

This password is for the Zelle® app and is an additional security feature. Initially, you’ll use your online banking username and password to link your bank account to the Zelle® app. After you’re enrolled, you’ll use your Zelle® password to log into the Zelle® app. You can also use Touch ID or Fingerprint to log in if your phone offers that feature.

How fast will my payment process using my bank account?

Money sent with Zelle® is typically available to an enrolled recipient within minutes1. If the recipient is not yet enrolled, it may take one to three business days after the recipient has enrolled for the money to be available.

Are there limitations with the type of account I can use?

Yes, your bank will determine which of your accounts are eligible. We do not accept credit cards, international debit cards or international deposit accounts. Checking accounts must be based in the U.S.

Are there benefits to using my online banking username and password to enroll in the Zelle® app?

Yes! Rather than searching for your wallet and debit cards, you can simply enter your online banking username and password to securely access your bank accounts. You will have access to your account balances, Zelle® transaction history and the flexibility of choosing which of your accounts (within the same bank) you want to use to send and receive money. All from the Zelle® app!

Is my Zelle linked to my bank account?

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes¹. If you have not yet enrolled with Zelle, follow these steps: Click on the link provided in the payment notification you received via email or text message.

How do you give Zelle information?

How can I use Zelle®? You can send, request, or receive money with Zelle®. After you've enrolled, simply add your recipient's email address or U.S. mobile number, the amount you'd like to send or request, review and add a memo, and hit “confirm.” In most cases, the money is typically available in minutes¹.

How can you tell a fake Zelle email?

"Consumers should know that Zelle will never send you an email regarding Facebook Marketplace or other online sales platform transactions. Any email appearing to be from Zelle related to online buying/selling is fake." Note the typos in the email I received.